SBK Avis 

Réponse de SBK

17 févr. 2026

We’re sorry to read how frustrated you’re feeling — especially if you believe your emails haven’t been answered. That’s certainly not the experience we want any customer to have.

We can assure you that we do not withhold or “steal” customer funds. As a regulated operator, we are required to follow strict compliance and verification procedures before processing certain withdrawals. Where there are delays, they are typically linked to outstanding checks or required documentation.

That said, three weeks without clear resolution understandably feels unacceptable from your perspective. We’d genuinely like the opportunity to get this resolved for you as quickly as possible.

So we can locate your case immediately, please resend an email to support@getsbk.com with the subject line “Trustpilot – Urgent Review” and include your full registered email address and date of birth. This will allow us to escalate directly to the relevant team for priority review.

You are, of course, entitled to contact the regulator at any time. However, we’d much prefer to resolve this directly with you and provide clarity on your account status and any outstanding steps.

We look forward to getting this sorted for you.

Réponse de SBK

Actualisé le 15 févr. 2026

HI Matthew, We hear your frustration, and we sincerely apologize for the silence. It sounds like you’ve hit a 'double wall', a technical bug on our verification page combined with a delay in our support response. That is not the experience we want for our users.

Since our standard email channel hasn't worked for you, please try via live and mention this review. We have alerted our technical team to the verification page issue you described, and we want to manually verify your account as a priority so you aren't 'stuck' any longer.

Réponse de SBK

15 févr. 2026

Hi Calum, thanks for taking the time to update your review.

We’re very sorry to hear that your account is still showing as suspended and that our previous communications haven’t resolved the issue, we understand how frustrating this must be.

Account verification can sometimes take longer than expected, but we want to get this sorted for you as a priority. Please email our support team again at support@getsbk.com with your account details and reference your previous correspondence so we can escalate this directly and provide a clear update on your funds.

We appreciate your patience and are committed to resolving this for you as quickly as possible.

Réponse de SBK

15 févr. 2026

Hi David, we’re sorry to hear about the lag and the issue with your free bet. We certainly don’t want our software feeling like a throwback to the 80s, and we'd like to get this fixed for you.

We cannot resolve these specific account or promotional issues from this platform due to security and verification purposes. Because Trustpilot is a public forum, we cannot safely access your private account details or verify your opt-in status here.

To get this resolved, please send an email to our support team with the subject line 'PROMO & TECH ESCALATION'. This will allow our team to securely investigate the technical performance and manually verify your promotional eligibility as soon as possible.

Réponse de SBK

17 févr. 2026

We’re really sorry to read about your experience, and we understand how frustrating this situation must feel — especially after a significant win.

First and foremost, account suspensions related to verification checks are never triggered by a customer winning. As a regulated bookmaker, SBK is required to carry out verification and compliance reviews at certain times, which can sometimes include additional checks — even for long-standing customers. These processes are part of our legal and regulatory obligations and are not connected to the outcome of any individual bet.

That said, we absolutely appreciate that the timing and the lack of communication you’ve described would feel concerning. A week without a clear update is not the level of service we aim to provide, and we’re sorry if you’ve felt left in the dark.

Once documents are submitted, reviews are handled by our verification team as quickly as possible, but in some cases they can take longer depending on volume and the nature of the checks required. We agree that clearer timeframes and communication make a big difference, and we’ll be feeding this back internally.

If you’re still awaiting an update, please email us at support@getsbk.com with your full name and the subject line “Trustpilot Review” so we can escalate this for you and ensure it’s looked at as a priority.

We do not withhold legitimate winnings, and once verification is complete, access to the account and any withdrawals will be processed accordingly.

Thank you for your patience, and again, we’re sorry for the frustration this has caused.

Réponse de SBK

15 févr. 2026

Hi Kapz, thank you for your review. We hear your concerns and apologise for the lack of communication. We know that a week is a long time to wait for a confirmation on your account status.

Due to essential security and verification purposes, we cannot access your private files or unlock your account directly from this platform. To protect your financial data, all account-specific resolutions must happen through our verified email support. Please send a new email to our team or reply to the last email received so we can look further into this for you and provide an update as soon as possible regarding your account.

Réponse de SBK

15 févr. 2026

Thank you for your patience while we work through a high volume of verification requests. We are sorry for the lack of updates over the past week.

For your own security and to meet our data protection requirements, we are unable to verify your identity or resolve account suspensions directly through Trustpilot. This platform is a public forum, and your financial safety requires that we handle sensitive documents only through our encrypted internal channels. We want to get this resolved for you as a priority. Please reply to your most recent email thread so it moves to the top of our queue, and a senior agent will provide a status update on your verification as soon as possible.

Réponse de SBK

4 févr. 2026

Hi Neil, We apologize if the terms of the offer were unclear. However, all our promotions have specific qualification requirements regarding odds, deposit methods, and bet types.

If these conditions are not met, the free bets are not triggered. This is an automated process based on the rules displayed in the offer description. If you would like to understand specifically why your bet didn't qualify, our support team is happy to explain the relevant term to you.

Réponse de SBK

4 févr. 2026

Hi Riki, We are genuinely sorry for the frustrating start. Wasting 20 minutes is not the experience we want for a new customer.

If the app wouldn't let you in immediately after signing up, it is usually due to one of two reasons:

Location: Our geolocation check couldn't confirm you are in a licensed area.

Verification: The system flagged your details for a manual security review, temporarily locking access.

We would love to fix this for you and get you set up properly. Please email support@getsbk.com with your details so we can see exactly what blocked the login and resolve it.

Réponse de SBK

28 janv. 2026

Hi Brian we’re really sorry to hear about your experience and the frustration this has caused.

Account verification is a regulatory requirement and, in some cases, additional checks can take longer than expected. That said, it’s not our intention for customers to feel passed between teams or left without clear updates.

We’d like to look into this properly and help bring it to a resolution. Please contact our support team via support@smarkets.com
with your account details, or reply to your existing support ticket so we can review what’s causing the delay.

Thanks for your patience, and we appreciate you taking the time to share this feedback.

Réponse de SBK

25 janv. 2026

Hi Mateusz,

We are sorry that you are experiencing this while using our platform.


Please contact us on support@getsbk.com the relevant team will be happy to help.

Réponse de SBK

25 janv. 2026

Hi David,

We are sorry that you are experiencing this while using our platform.

Please contact us via email support@getsbk.com and we will be happy to help.

Réponse de SBK

25 janv. 2026

Hi Craig,

We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.

Réponse de SBK

25 janv. 2026

Hi Conor,

We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.

Réponse de SBK

24 janv. 2026

Hi Marcel, we are sorry to hear you feel this way. We want to assure you that all our markets are regulated to ensure fair play, though winning is never guaranteed in betting.

Regarding withdrawals, if you are finding it 'impossible,' it is likely due to the mandatory Closed Loop policy we follow for AML (Anti-Money Laundering) compliance. This requires funds to be returned to the original deposit method. It is a legal security measure, not a tactic to stop you. Please contact support on support@getsbk.com or via live chat so we can guide you through the check and release your funds.

Réponse de SBK

8 janv. 2026

Hi Liam, we’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. We understand how frustrating delays around account reviews can be, especially when you’re eager to get things resolved.

Our team aims to handle all verifications as carefully and securely as possible, and customer support is always available to assist with any questions or updates. If you’re still experiencing issues, we encourage you to get back in touch with support so they can look into your case further.

Thank you for sharing your experience.

Réponse de SBK

6 janv. 2026

Hi Consumer, thanks for the great feedback! We will make sure to pass your compliments on to Mark, he’ll be thrilled to hear he could help you out.

Réponse de SBK

6 janv. 2026

Hi Charlene, we are sorry to hear about your frustration. To be clear: we are a fully licensed exchange and always pay out winnings.

Requesting additional documentation during the withdrawal stage is a mandatory regulatory procedure we must follow to ensure the safety of funds and compliance with the law. These checks are never personal. Please contact support via email on support@getsbk.com so we can guide you through the safest way to submit these details.

Réponse de SBK

28 déc. 2025

We’re sorry you feel this way. Our replies are written by our support team, and we take all feedback seriously. We never want any customer to feel misled or unsupported.

If you believe there is an unresolved issue with your account or a payment, please contact us at support@getsbk.com withthe email address linked to your account and we’ll review it urgently. We’re here to help and would like the opportunity to resolve your concerns.

Réponse de SBK

28 déc. 2025

We’re really sorry to hear about your experience and the frustration this has caused. Withdrawal and verification issues can be stressful, especially when a bank account has been closed, and we understand your concern.

We’d like to review your case in detail and help resolve this as quickly as possible. Please contact us at support@getsbk.com with the email address linked to your account so our team can take another look and provide a clear update.

Thank you for your patience — we genuinely want to make this right.