I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3 The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way... Voir plus
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Lisez les avis des autres
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Voir plus
L'entreprise a répondu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Réponse de Gett by Lyft (UK)
Thank you, Adrian, for such lovely feedback, we're really pleased to hear you found the app easy to use, and it's wonderful to know our drivers were so nice and helpful along the way. We'll be sure to pass your kind words on to the team, thanks again for choosing Gett powered by Lyft, we look forward to having you on board again soon.
John Mc
Gett UK powered by Lyft
Wait time 20-30 minutes
I have experienced this issue on multiple occasions . Ride requests are not accepted, leaving me waiting 10–20 minutes before I have to start looking for alternative transport.
This is more than just an inconvenience when trvelling—it can leave passengers in unsafe situations and has the potential to put people at risk.
As a result, I am forced to stop relying on GETT when I need dependable transport.
Two nights this week I needed an car to get home. Several drivers have previously told me that they often do not accept trips because the fare they receive is too low due to the cut taken by gett.
A service that is marketed as reliable should not leave customers in this unsafe position.
This has left me in vulnerable and potentially unsafe situations, which is not acceptable for a transport service that people rely on to get home safely.
13 juillet 2026
Avis spontané
Réponse de Gett by Lyft (UK)
** Update**
Thank you for supplying the additional information, one of our Team Leaders has tried to reach out to you by phone, they advise me that they have emailed to make contact.
Dear Customer,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and concern this has caused. Your safety and peace of mind when traveling are our absolute priorities, and we are deeply sorry that you were left feeling unable to rely on our service to get home.
I have requested some further details from you via the Trustpilot support channel. I would like to personally look at your account and the profiles of the specific ride requests you mentioned so we can investigate what happened and identify any operational or technical challenges.
By way of context, most suppliers have experienced some exceptionally high-pressure periods over the past few weeks. The combination of the recent heatwave and the massive surge in demand during the World Cup matches, particularly on evenings when England has been playing, has put an immense strain on taxi availability across the city.
However, we fully understand that you need a service you can depend on to get home safely, regardless of external events. We are committed to looking into your specific rides to see how we can improve driver acceptance and better support you. Please check your inbox for the request from Trustpilot at your earliest convenience and I will be happy to investigate this fully.
Regards,
John Mc
Gett - powered by Lyft
We had quite a lot of gear to transport…
We had quite a lot of gear to transport and the driver was extremely helpful and understanding. Also he arrived immediately,
13 juillet 2026
Réponse de Gett by Lyft (UK)
Dear Nancy,
Thank you for taking the time to leave such a great review, We are delighted to hear that your driver made sure everything was taken care of right from the start.
Our drivers always aim to provide a stress-free and supportive experience, especially when passengers have extra belongings to load, so it is fantastic to hear that you felt well looked after.
Thank you for choosing Gett, and we look forward to welcoming you back on board for another great trip soon!
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear K B,
Thank you so much for taking the time to share your feedback. We are thrilled to hear you had such a great, speedy journey with us and that your fare worked out so favorably.
There is a common misconception that traditional Black Cabs are always the more expensive option compared to private hire vehicles. In reality, that is not always the case—and choosing a Black Cab ensures you are getting unmatched reliability and safety. Every ride connects you with a highly vetted, fully licensed driver with expert route knowledge, offering a secure, dependable, and premium experience from start to finish. We are glad we could offer you both great value and peace of mind.
Thank you for choosing Gett, and we look forward to welcoming you back on board soon!
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Aaliyah,
Thank you for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed the quick service and welcoming driver
Ensuring our passengers have a smooth and friendly trip from start to finish is always our top priority. We appreciate you choosing Gett and look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Elizabeth,
Thank you for your lovely review. We are delighted to hear that that you enjoyed the journey with your charming driver.
Providing a seamless and pleasant experience is always our goal, and it is wonderful to know we hit the mark for you. We look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
App charges too high and Jump app is…
App charges too high and Jump app is much more convenient
9 juillet 2026
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you for your feedback. We appreciate you taking the time to share your thoughts, here at Gett, we welcome all feedback as valuable and important to our business.
We understand your concerns regarding our pricing and how it compares to other options on the market. Our rates reflect the high standard of safety, reliability, and the premium service of the fully licensed Black Cab drivers we connect you with. Reliability is a key focus for us, and we are proud to offer an average arrival time of around 4 minutes for a taxi in Central London ETAs that are often not as quick on some of our competitors.
We always want to ensure our platform is as user-friendly as possible, so we appreciate your perspective on convenience. Thank you for sharing your experience with us, and we hope we can get the opportunity to welcome you back on board in the future.
Regards,
John Mc
Gett - powered by Lyft
Reliable and knowledgable drivers
Friendly fast service,got me there on time despite heavy traffic! 🙂👍thanks
9 juillet 2026
Réponse de Gett by Lyft (UK)
Dear Gypsy Re Bethe,
Thank you for taking the time to leave a lovely review. We are delighted to hear that our reliable and knowledgeable driver managed to get you to your destination on time despite the heavy traffic.
Our drivers take great pride in their expert route knowledge, so it is wonderful to know it made a difference for you. Thank you for choosing Gett, and we look forward to welcoming you back on board soon!
Regards,
John Mc
Gett - powered by Lyft
Great to use when specifically wanting…
Great to use when specifically wanting a black cab vs. another type of vehicle.
23 avril 2026
Réponse de Gett by Lyft (UK)
Dear Lyle,
Thank you for your review. We are delighted to hear that Gett is your go-to app when you are looking to book a traditional London Black Cab.
We take great pride in connecting our passengers with the premium quality, safety, and expertise that only a licensed Black Cab driver can offer.
Thank you for choosing Gett, and we look forward to welcoming you back on board for your next journey soon!
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Kathleen,
Thank you for taking the time to leave a review. We are delighted to hear that you experienced safe, friendly, and responsible driving on your journey.
Our drivers always aim to be as considerate as possible, so it is fantastic to know that their efforts stood out to you.
Thank you for choosing Gett, and we look forward to welcoming you back on board for another great journey soon.
Regards,
John Mc
Gett - powered by Lyft
Lack of clear procedures/policies!
My recent experience with Gett was disappointing, not just because of the driver, but because of the lack of clear policies.
First, the driver stopped on the opposite side of the road from the designated pickup point and asked me to cross the street to get into the vehicle. There wasn’t a safe place to cross immediately where the driver had stopped—the nearest pedestrian crossing was about 10 metres away. And no it was not a one-way road, I waved at him and he waved back asking me to cross.
This is the second time it happened, and I almost got hit by a cyclist once.
I don’t think passengers should be expected to cross a live road simply because it’s more convenient for the driver, especially when it may compromise safety.
Drivers should stop at the agreed pickup location, and passengers should not be expected to cross the road if the driver chooses to stop on the opposite side, unless under exceptional circumstances.
Second, I was told by customer support that drivers are allowed to accept a booking while still completing another job, even if it significantly delays the pickup. My estimated arrival time changed from 1 minute to around 10 minutes, yet the driver never informed me of the delay or answered my call. If delays are expected, passengers should at least be notified so they can decide whether to continue waiting or make alternative arrangements.
What concerned me most was that customer support acknowledged there is no clear policy on either of these issues. For a company providing a transport service, I would expect clear standards around passenger safety, pickup procedures, and communication during delays.
Gett has the potential to provide a good service, but until these policies are properly defined and enforced, the customer experience is inconsistent and frustrating.
1 juillet 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear Elize
Thank you for taking the time to provide such detailed feedback. We take comments regarding safety and policy clarity incredibly seriously, and we are sorry to hear that your recent experiences did not reflect the high standards we aim to uphold.
To address your first point, passenger safety is our absolute priority. Our standard expectation is that drivers should always pull up to the designated pickup side of the road, provided it is safe and legal to do so. We entirely agree that passengers should not be expected to cross live traffic or compromise their safety for convenience, and we will be reinforcing this standard with our driver team.
Regarding your second point, our system does allow for drivers to be "assigned during a ride" to ensure high availability and efficiency. However, the app is designed to update your ETA dynamically to reflect this, and drivers are expected to maintain professional communication if unforeseen delays occur. We are disappointed to hear that your driver did not answer your call and again this is something we will be going over with our driver team.
We apologise for any misunderstanding caused by our customer support team regarding our policies. If you decide to use Gett again, we hope to demonstrate the high standards of safety and service you rightly expect from us.
Regards,
Daniel G
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear P Lambert,
Thank you for taking the time to share your experience with us. We're thrilled to hear that your driver was helpful, friendly, and kept you well informed during your trip. It’s always our goal to provide a top-tier service from start to finish.
Thank you for choosing Gett, and we look forward to traveling with you again soon.
Regards,
Daniel G
Gett - powered by Lyft
Don't bother!
After being let down by another company where I had booked a cab in advance I thought I would try what is supposed to be the best app for black cabs in London. Waited for ages for a driver to be found, explained via the messaging system that although it was a short journey the reason we needed a cab was because my mother had to use a walker to assist her walking having had an accident the previous week. Halfway through our wait for the cab assigned to us to pick us up, they decided to cancel. What a useless company. I thought black cabs wanted apps like this made available rather than people using Uber all the time? Won't be bothering again - have removed app.
Updated 29/06 after receiving an apology and explanation: I appreciate the response, I can't say it will make me use the app again, but I do appreciate the sincerity of the apology. Thank you.
27 juin 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear VE,
Thank you for taking the time to share your experience, though we are incredibly sorry to hear about the circumstances. We completely understand your frustration, especially given that you were traveling with your mother following an accident. Getting let down when dealing with mobility challenges is incredibly stressful, and this is absolutely not the level of service we aim to provide.
To clarify how our app manages journeys, while the network consists of independent licensed London black cab drivers, we actively monitor and heavily discourage mid-route cancellations. It is particularly disappointing to hear this happened after you communicated your mother's needs via the messaging system, especially since all London black cabs are inherently built to be fully accessible for passengers with walkers and wheelchairs.
We completely respect your decision to remove the app based on this experience, but please note that this is not the level of service we typically offer and if you ever decide to use us again in the future we hope it is a much more pleasant experience.
Regards,
Daniel G
Gett - powered by Lyft
Use JUMP and only pay for the taxi metre
There always seems to be a high demand fee, whether it’s 8pm on a Friday, 3am on a Monday, 2pm on a Tuesday or 5pm on a Sunday. I’ve used Gett several times because of our dog, and I have never once managed to get a ride without a high demand fee. It’s a joke. The fee usually starts at around £15. What’s the point? If I wanted to pay surge pricing, I’d just use Uber.
Use JUMP instead, the black cab app. You’ll pay zero extra fees, and the driver won’t be charged fees either.
Also, many taxi drivers keep their light on and then cancel if they find a better fare while on the way to you. This isn’t an assumption, it was told to me directly by one of the drivers. They do it to avoid paying the fees. An absolute rip off.
And no - I don’t want to send you an email to discuss further @Gett.
23 juin 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear Lucy,
Thank you for your feedback. We appreciate you taking the time to share your thoughts, here at Gett, we welcome all feedback as valuable and important to our business.
High Demand fees are only implemented when there is significant pressure on supply in the system, and they are used to increase the reliability of our services for our customers. These fees are used to incentivise drivers to accept Gett work on behalf of our users. Just to clarify a couple of points, High Demand fees are capped at £15.00—they do not start at "around" £15.00, as you mentioned, and can actually start from as low as £1.00 depending on the level of demand. For full transparency, we always show when this fee is applicable to the ride prior to booking, which gives our users the clear choice to continue or to look for alternatives. Sometimes, if a ride is not urgent, waiting a few minutes can allow the immediate demand to pass, which may change the pricing and offer a ride without a High Demand fee.
We fully understand that there are many alternatives in the marketplace and that users have a choice. However, to certain users, time is valuable. While there may be alternatives out there offering less expensive options at any given time, that does not help if you are in a rush and they cannot get a taxi to you for 15 to 20 minutes. Reliability is key, and on average in London, we have arrival times of around 4 minutes from the point of booking.
We respect that you do not want to be emailed or contacted about this matter, but if you ever need us in the future, our 24/7 UK based teams are always available through the app to support you.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Donald,
Thank you for your great review. We are delighted to hear that you experienced a prompt and friendly service on your recent journey. It is wonderful to know that your driver was so helpful, as providing a high standard of care is always our priority.
We look forward to welcoming you back on board for another smooth journey soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear abdelazizmussa,
Thank you for taking the time to leave us a review. Your feedback is very important to us, as it helps us understand how our customers feel about the service we provide so we can continually improve.
If you ever need any assistance or support in the future, please remember that our UK-based customer experience team is available 24/7 to help you.
Thank you again for sharing your thoughts, and we hope to welcome you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Iconic Black Cabs
I will always use black cabs in London. They don't have to use Satnaves as they are so knowledgeable on the areas of London, but most of all, are very trustworthy and helpful so visitors trust the black cabs, not Uber!
15 juin 2026
Réponse de Gett by Lyft (UK)
Dear Nicole,
Thank you for sharing such a great review. We love your passion for London's iconic Black Cabs, and we completely agree with you.
The knowledge of Black Taxi drivers is exactly what makes the service so special, allowing them to navigate the city without relying on satnavs. It is wonderful to hear how much you value their trustworthiness and helpfulness.
Thank you for choosing Gett to book your journeys, and we look forward to welcoming you back on board a Black Cab soon.
Regards,
John Mc
Gett - powered by Lyft
Great personal service re lost phone.
Stupidly, I left my phone in the Taxi. Having reported this to the GETT Central Helpline, a message was relayed to the driver concerned (Aden). He made contact with me via my wife's phone and duly delivered my phone back to me at the end of his shift at precisely the time agreed. Very impressive level of personal service for which I am most grateful.
12 juin 2026
Réponse de Gett by Lyft (UK)
Dear Stuart,
Thank you so much for taking the time to share this wonderful feedback. Leaving a phone behind can be incredibly stressful, so we are delighted to hear that our customer experience team and your driver, Aden, were able to turn things around smoothly for you.
Aden’s commitment to returning your phone is a perfect example of the fantastic, trustworthy service London Black Cab drivers are known for. I will make sure your kind words are passed along directly to Aden.
Thank you for choosing Gett, and we look forward to welcoming you back on board for your future journeys (with all your belongings!) soon.
Regards,
John Mc
Gett - powered by Lyft
Love the app and love the service
Love the app and love the service. Black cabs are rhe best way to travel around and the safest too!!!
15 juin 2026
Réponse de Gett by Lyft (UK)
Dear Novavita,
Thank you for your kind review. We are delighted to hear how much you love the app and the service.
We agree with you, London Black Cabs truly are the best way to travel around the city, and the peace of mind that comes with them being the safest option is second to none. Your support means the world to us.
Thank you for choosing Gett, and we look forward to welcoming you back on board for many more safe and enjoyable journeys in the future.
Regards,
John Mc
Gett - powered by Lyft
Great service
Every time I have used Gett, I have received an exception service from a professional black cab driver. The price is fair for the service provided.
12 février 2026
Réponse de Gett by Lyft (UK)
Dear HD,
Thank you for taking the time to leave such a kind review. We are delighted to hear that you enjoy the high level of service Gett's Black Cab drivers provide.
We truly appreciate your loyalty and look forward to welcoming you back on board for many more great journeys in the future.
Regards,
John Mc
Gett - powered by Lyft
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