Vuelo has made my travel experience TEN times better !!! The ability to book my travel and pay it off over time (up to 12 months) is a game changer. Whether directly through the app or by using the VI... Voir plus
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Vuelo came in handy when I needed it most. I was able to avoid disappointing my daughter’s request for her birthday present. Thanks Vuelo. Application is very easy to use and you get instant feedba... Voir plus
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This app is Just Awesome. Vuelo is user friendly with a very easy to navigate application. No bells and whistles, customers can see all the important aspects or their purchases at a click of a button.... Voir plus
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Vuelo is a really convenient option for booking flights. I like that you can book your flight now and pay later over time, with flexible repayment options of up to 12months. It makes travelling much m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Coordonnées de contact
222 Regent Street, W1B 5TR, London, Royaume-Uni
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,6
Excellent
430 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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What a pity
What a pity - bought the first card. Travel company could not use it - don't use virtual cards. Vuelo kindly refunded my deposit after my last bad review and asked me to remove the review. I did that.
Then I foolishly bought another card from them and again, a different travel agent was not able to use the card.
I have now asked for a refund of my second deposit and I've been told that they can't as I've made a purchase!!!!!!!!!!!!!
The whole reason to ask to cancel the account and get a refund as it's more trouble than it's worth - I now await their response as it seems the only time you get anywhere is with a bad review :(
20 avril 2026
Avis spontané
Réponse : Vuelo
Thank you for taking the time to share this with us and we hear you completely. Every customer deserves a smooth and seamless experience with Vuelo and we want to make sure we get this fully resolved for you.
Please reach out to us at support@getvuelo.com and our team will personally look into both the card usage and the refund request to get everything sorted for you as quickly as possible. We are here for you and we will make this right. 💜
hi i am a family of 4 and i applied for…
hi i am a family of 4 and i applied for all my 4 family member my 2 daughters wife and me and we have 900 credit score all of us minimum and they declined and said apply after 30 days is there a glitch in the app? or something please? because my brother recommended me this app and when he saw the app was updated he did join and gave him a good credit limit so please i really wish to apply and maybe update the app in the future thanks
20 avril 2026
Avis spontané
Réponse : Vuelo
Thank you for giving Vuelo a try! This wasn't the experience we'd love for you to have. Our checks are there to make sure we lend responsibly and take a number of factors into account. Please do reach out to us at support@getvuelo.com and we'd love to take a closer look with you 💜
VUELO IS A GAME CHANGER !!
Vuelo has made my travel experience TEN times better !!! The ability to book my travel and pay it off over time (up to 12 months) is a game changer. Whether directly through the app or by using the VIRTUAL CARD, the process is efficient and seamless. I highly recommend VUELO.
18 avril 2026
Avis spontané
Réponse : Vuelo
This made our day, thank you so much! We're thrilled that Vuelo has been a game changer for your travel experience. Whether booking through the app or using the virtual card, we want the process to always feel seamless for you.
We really appreciate the recommendation and look forward to being part of your next adventure. 💜
Bizarre action from this company!
I got knocked back from opening an account, I’ve never had a missed payment and have excellent scores on all credit check systems! Bizarre!
18 avril 2026
Avis spontané
Réponse : Vuelo
Thank you for your feedback. We understand how this feels and we take it seriously. Offers are reviewed in real time and take into account a number of different factors. We'd love to chat with you about this, please reach out at support@getvuelo.com. 💜
A Help in Time of Need
Vuelo came in handy when I needed it most. I was able to avoid disappointing my daughter’s request for her birthday present. Thanks Vuelo. Application is very easy to use and you get instant feedback. Customer care is also excellent.
20 mars 2026
Avis spontané
Réponse : Vuelo
This really warmed our hearts, thank you! We're so glad Vuelo came through when it mattered most and that you were able to make your daughter's birthday special.
We'll pass on the kind words to our customer care team too. We hope she loved her present! 💜
Réponse : Vuelo
The love is mutual, we promise! Thank you so much for the kind words and for taking the time to share this with us. We are so happy Vuelo is hitting the mark for you and we look forward to being part of every adventure that comes your way! 💜
Very very easy to use
Very very easy to use, the credit was a bonus too. Life saver for someone like me that likes to travel a lot.
15 avril 2026
Avis spontané
Réponse : Vuelo
This means the world to us, thank you so much! We built Vuelo for travellers just like you and we are so happy it is making every trip that little bit easier. Happy travels! 💜
It was very easy to get the deal to pay…
It was very easy to get the deal to pay in installments
13 avril 2026
Avis spontané
Réponse : Vuelo
Making instalment payments feel effortless is something we work really hard on, so this is so wonderful to hear! Thank you for taking the time to share your experience and we are so happy Vuelo could make it all come together for you. Here is to your next adventure! 💜
Easy to use so far and very straight…
Easy to use so far and very straight forward!
13 avril 2026
Avis spontané
Réponse : Vuelo
Straightforward and easy, exactly the experience we set out to create! We are so glad you are enjoying Vuelo so far and we truly cannot wait for you to see everything else it has to offer. Welcome aboard and here is to many amazing trips ahead! 💜
My issue was dealt with so good
My issue was dealt with so good, I felt listen to and everything was clear explained to me.
Keep up the great work good team members you have working for you 🙏
9 avril 2026
Avis spontané
Réponse : Vuelo
This means so much to us, thank you! Making sure every customer feels heard and leaves with full clarity is exactly what we aim for. We will absolutely pass this on to the team, it will make their day! We are so glad we could help and we look forward to being there for you again. 💜
Setting and using a one time is easy
Setting and using a one time card is easy. All the details of the card are supplied and ready to use. Will use it again.
2 mars 2026
Avis spontané
Réponse : Vuelo
That is exactly the experience we designed it for! Simple, ready to go and no fuss. We look forward to helping you book your next trip! 💜
Brilliant from the start
This app is Just Awesome. Vuelo is user friendly with a very easy to navigate application. No bells and whistles, customers can see all the important aspects or their purchases at a click of a button. Brilliant concept and one I shall be taking advantage off long into the future.
2 avril 2026
Avis spontané
Réponse : Vuelo
Thank you so much for this! Keeping things simple and easy to use is exactly what we aim for, so it's wonderful to hear it's landing that way. We're so glad to have you with us and we look forward to making many more trips possible for you! 💜
What a great idea
What a great idea, easy to use and will definitely book holidays this way in the future
1 avril 2026
Avis spontané
Réponse : Vuelo
Thank you so much for the kind words! We built Vuelo with exactly this in mind, making it simple and stress free to spread the cost of your travels. We cannot wait to help you book your next holiday! 💜
Excellent help for emergency travels…
Excellent help for emergency travels and easy payments too.
7 février 2026
Avis spontané
Réponse : Vuelo
Knowing Vuelo was there for you when it mattered most means everything to us! That is exactly why we built it — so travel is always within reach, even when life throws the unexpected your way. Wishing you many more adventures ahead! 💜
Réponse : Vuelo
That means the world to us! Making travel simple and accessible is exactly what we set out to do. We hope to be part of many more adventures for you! 💜
It’s so easy and convenient to…
It’s so easy and convenient to organise. I wish I’d known about this payment method sooner. Very nice
29 mars 2026
Avis spontané
Réponse : Vuelo
That feeling when you discover something that just makes life easier!💜 So happy Vuelo has been that for you. We work really hard to make travel payments as smooth as possible and it means a lot to hear it's making a difference. 💜
Réponse : Vuelo
That's what we like to hear! Quick and easy is what we're all about. Thanks for the recommendation and happy travels! 💜
Fraudulent account was opened in my…
Fraudulent account was opened in my name. Nobody responding to my emails or calls to close the account and rectify .
5 days later and still no personal update from Vuelo regarding this matter. Note they clearly don’t take fraud as seriously as they claim to!
23 mars 2026
Avis spontané
Réponse : Vuelo
We’re sorry to hear how you’re feeling about this.
We’ve reached out to you multiple times via email regarding this matter but haven’t received a response so far.
It’s important we hear back from you so we can move forward and resolve this properly.
Please check your inbox (and spam/junk folder just in case) and reply to our latest message — we’re here to help and get this sorted as quickly as possible.
I have used Vuelo for a few travel…
I have used Vuelo for a few travel related purchases over the last few months. It is very easy to use and the payment terms are transparent. Anytime I have spoken with customer service, they are extremely friendly and very helpful. I especially love the ability to use one time cards for my travel needs.
25 mars 2026
Avis spontané
Réponse : Vuelo
Thank you so much for this wonderful review! It truly means the world to us to hear you've been enjoying the Vuelo experience.
We're so glad the payment terms have been clear and transparent, and that our team has been able to help you along the way. Hearing that the one-time card has made your travel purchases easier is exactly what we love to see.
We look forward to being part of your next adventure! 💜
This is an amazing way to have you…
This is an amazing way to have you dream vacations at no stress. And the customer service is excellent. I was confused about a charge and the patience and time with which Sofian gave me a breakdown and explained was top notch!
25 mars 2026
Avis spontané
Réponse : Vuelo
Thank you so much for this lovely review! It truly warms our hearts to hear that Vuelo has made planning your dream vacations a little easier and stress free.
We will absolutely pass on your kind words to Sofian. It's so great to hear that the time taken to walk you through your query made a real difference and that's exactly the experience we want every customer to have.
We look forward to being part of your next adventure! 💜
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