Such a shame one time card all brands and car hire has been removed. Cant filter accommodation board now, only given flights standard many not with bags. Much less choice keep saying temporary paused... Voir plus
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Very simple to apply, app is great and easy to use and had no issues using the card paying for our hotel. Great customer service, timely reminders about upcoming payments. Overall a really good experi... Voir plus
L'entreprise a répondu
This app has given us something far more valuable than a way to pay for our trips — it has given us the chance to live in the moment and make memories now. Life is precious, and we never know what... Voir plus
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Love love love this app The 5 star experience was a delight you made possible. Will definitely be sharing with others so that they too can experience same affordably. Thank you so much ❤️❤️😘😘😘
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Coordonnées de contact
222 Regent Street, W1B 5TR, London, Royaume-Uni
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,4
Excellent
575 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Vuelo
Thanks so much for the kind words! Made our day hearing that Vuelo has become something you couldn't live without. Always here whenever you're ready for the next trip. 💜
Réponse de Vuelo
Thank you for the kind words! We are really pleased to hear the experience has been simple and helpful. That is exactly what we aim for. If you ever need us, we are just a message away at support@getvuelo.com 💜
Great App…..great deals and flexibility…
Great App…..great deals and flexibility in payments help massively. Just booked holiday to Singapore and Thailand. Cant wait
6 août 2026
Avis spontané
Réponse de Vuelo
Singapore and Thailand sounds like an incredible trip! We love hearing that the flexibility in payments is making a real difference. Have an amazing time out there, and if you need anything before you go, we are here at support@getvuelo.com 💜
Vuelo make every thing so easy from…
Vuelo make every thing so easy from booking to paying, I love the idea of booking holidays etc and being able to pay for it monthly means most if not all the holiday is paid for before you go, however you get the added bonus of paying the balance after you have had the fantastic holiday. First class system and easy to use app.
6 mai 2026
Avis spontané
Réponse de Vuelo
This is what we love to hear! Spreading the cost of your holiday while enjoying every moment of it is exactly what Vuelo is all about. So glad the booking experience and the app have been working well for you. Enjoy your travels! 💜
Very disappointed to see that vuelo…
Very disappointed to see that vuelo have stopped the facility of using a virtual card to book holidays outside of their own app. Upon querying this I have been told that Vuelo have no idea when it will be usable again, could be days, could be weeks, could be months. So now the only option is to book just through their app. The prices are inflated and they don't offer option for self contained stays like in lodges/caravans in the U.K
3 août 2026
Avis spontané
Réponse de Vuelo
We really appreciate you taking the time to share this. The virtual card is temporarily paused while we work to improve functionality and options for our customers, and we're keen to get it back up and running for you. Your feedback on the range of stays has been shared with the team. We'd love to help, so please drop us a line at support@getvuelo.com 💜
Since i discovered Vuelo traveling has…
Since i discovered Vuelo traveling has been made easy. I am grateful for this app, I used to overthink whenever I want to plan an holiday but Vuelo has been life saving thank you
13 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks so much for the kind words! Made our day hearing that Vuelo has taken the overthinking out of planning a holiday and made travel feel that much easier. Always here whenever you're ready for the next trip. 💜
Very Very Unreliable
Do not download if you don’t want to be disappointed, their one time card is constantly down, not reliable at all, when the one time card is down you can only purchase flights and stays separately, and they are always more expensive than going directly to providers. So stay away, especially if you planning to count on this company for your holidays with family, they will let you down in the moment you w the most. Deleting the app never to use again.
2 août 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this, and that's definitely not the experience we want you to have. It's understandable to feel let down when something you were relying on isn't working the way you'd hoped, especially when you're trying to plan for family. We'd really like the chance to look into this properly and see what's been going on. Please drop us a line at support@getvuelo.com and we'll prioritise getting back to you as quickly as we can. 💜
One time card not available
Was ready to make a booking, and they decide to take their one time card down for maintenance! I can not find any properties or flights for where i want to go, the app keeps telling me to try again or change my search, so its pointless now
2 août 2026
Avis spontané
Réponse de Vuelo
Thank you for sharing this. Feedback like this genuinely helps us improve, and we hear you on the timing. The One-Time Card is currently undergoing maintenance and app improvements, and we are working to bring it back as soon as possible.
We would love to help get your trip sorted. If you reach out to us at support@getvuelo.com or through the in-app chat, we can take a closer look at what you are experiencing and work through your options together.
Vuelo Support Team
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the booking felt easy and straightforward from start to finish. Wishing you a fantastic trip ahead. 💜
Really poor
Really poor, planed a holiday but they decided to take their one time card down for ‘maintenance’.
They treat their customers like idiots.
Unreliable.
25 juillet 2026
Avis spontané
Réponse de Vuelo
We’re really sorry this disrupted your holiday plans. Our one-time card is temporarily unavailable while we complete essential improvements, and we completely understand how frustrating this is when you were ready to book.
You can still search and book eligible flights and stays directly through the Vuelo app. Please email us at support@getvuelo.com so our team can look into this and try to make things right.
Easiest booking I’ve ever made
Easiest booking I’ve ever made! The app is so easy and straight forward to use, prices are similar if not cheaper than lots of places, I wish I know vuelo earlier .
30 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks so much for the lovely review! 💜
We’re delighted to hear that booking through Vuelo was quick, easy and good value. We’re glad you found us and better late than never!
We hope you have a brilliant trip!
This app vuelo been a lifesaver for me…
This app vuelo been a lifesaver for me and support in the app is always help and quick to respond
29 juillet 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the lovely review! It's amazing to hear that Vuelo has been a lifesaver for you, and we're really glad our support team has been able to help along the way.
We look forward to being part of your future travel plans 💜
Bookings are seamless
Bookings are seamless, however I cannot purchase an experience for my loved ones if I’m not part of the group which is a bit frustrating because I had to use cash from other cards. Otherwise I am enjoying using Vuelo.
28 juillet 2026
Avis spontané
Réponse de Vuelo
Thank you for the review and for sharing this so openly.
Bookings do need the account holder included as the main traveller, which is why booking purely for others isn't possible right now. We've passed your feedback on to our product team.
Really glad you're enjoying Vuelo otherwise 💜
They decided to suspend generation of…
They decided to suspend generation of one time cards. Simply because I didn’t have the full balance on their credit line I had to split the holiday in 2 payments, that to be able to make up the difference. They decided it’s a banging time to take the system down smack in the middle of people paying their holidays. Managed to get a different line of credit to pay the holiday off, was told by Vuelo to use my own funds to settle the balance, that is a great idea provided the funds were there and if they were I’d have simply paid the holiday in full that way. Don’t know how they’re rating is 4.5 or 4.6 potentially paid reviews. 10/10 will not use again!
28 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this, and it's understandable to feel frustrated when things don't go to plan during what should be an exciting time. Definitely not the experience we want you to have. We'd really like the chance to look into this properly and get a better understanding of what happened. Please drop us a line at support@getvuelo.com and we'll prioritise getting back to you as quickly as we can. 💜
Great booking experience yet again
Great booking experience yet again. User experience is easy, straightforward and booking process is seemless.
26 juillet 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the lovely review! We're really glad the booking process was smooth and easy for you. Feedback like this means a lot to the team. We look forward to helping you with your next trip! 💜
Viola is amazing
Viola is amazing! Highly professional, super friendly, humble, and genuinely helpful. Thank you so much for the outstanding service!"
22 juillet 2026
Avis spontané
Réponse de Vuelo
What a lovely review to read! We'll be sure to pass this along to Vuelo, it means a lot to the team when our customers take the time to share their experience.
We're so glad the service felt professional, friendly, and genuinely helpful. That's exactly what we aim for every time.
Thank you for choosing Vuelo 💜
Always an easy
Always an easy, efficient process to book and pay for trips with Vuelo!!
Hundreds of destinations and options, simple and quick to book. Wouldn't use anything else
21 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks so much for the kind words! So glad booking and paying for your trips has felt easy and quick every time, and that the range of destinations has given you plenty to choose from. Made our day reading this. Looking forward to helping you plan many more trips. 💜
Went to use Vuelo for the first time…
Went to use Vuelo for the first time and book a holiday with tui , put all details in came back to pay deposit and use Vuelo one time card and all branded holiday companies including Tui have Bern removed
Not happy when promised missus and kids we was going away
20 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this. We understand how disappointing it is when plans don't come together as hoped. Some payment options are temporarily unavailable, which may explain what you ran into. Please reach out to support@getvuelo.com and we'll do everything we can to help 💜
New approach is BAD!!
The new system is horrendous taking away the one time card is such a poor thing to do in today’s climate and just on summer holidays it all feels a little forced and insensitive I won’t be using again until this is reinstated
18 juillet 2026
Avis spontané
Réponse de Vuelo
Thank you for sharing this, and we hear you on the timing. We know how important flexibility is, especially during the summer travel season. Our team is actively working on next steps and your feedback is being taken on board. Please reach out to us at support@getvuelo.com and we'll do our best to help 💜
Good complain handling
This is an update to my last review.
Vuelo reached out to me, apologised for the poor handling by their team, and the lack of clarity in the process I highlighted.
At the end, we resolved amicably, and my money was refunded with a discount on my next booking.
I would like to say that with the way things were handled post my complaints, I now feel comfortable using Vuelo and I would recommend so....
I want to believe they would continue to review their processes and services as they've promised to do.
Good complain handling.👍👍👍
17 juillet 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this update, and really pleased to hear things were resolved and that you're now feeling comfortable with Vuelo. Your feedback means a lot and we'll continue working to make the experience better. Looking forward to helping you with the next booking. 💜
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