I tried to cancel as soon as I ordered and realized I had ordered too many. I was told it was already being processed and I would be able to return after I received it. Since it was only a minute or... Voir plus
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Lisez les avis des autres
My experience wasn't great due to the fact that the wait time for my phone call to be answered was over 5 minutes both times that I called.
Talking with Rose the customer service person was very helpful and understanding. I placed the order and realized that this product would not work in my situation; within 15 minutes of placing the or... Voir plus
The prompt response to my problem my friend was telling me about seeing your add. Online she wanted to try it because her income she couldn't afford cable now that he left so she told me about it I th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
WaveMax is a TV antenna designed to give you access to popular television channels without monthly subscriptions, contracts, or ongoing fees. By capturing over the air broadcast signals directly from nearby TV towers, WaveMax allows you to enjoy live programming without relying on cable or paid streaming services. It offers a practical alternative for households looking to reduce entertainment costs while still enjoying everyday viewing. With access to a wide range of channels, WaveMax makes it easy to watch movies, live sports, breaking news, TV shows, and reality programs in clear HD quality. The long range reception helps capture signals from broadcast towers within a broad distance, supporting stable and consistent viewing in many locations. WaveMax is designed for simple, hassle free setup. Just connect it to your television, position it for optimal reception, and start scanning for available channels. There is no complicated installation process, technical expertise, or additional equipment required. Compact and discreet, WaveMax fits seamlessly into your living space while delivering reliable access to free broadcast television. It provides a straightforward way to enjoy everyday entertainment without the burden of recurring cable bills or streaming subscriptions.
Coordonnées de contact
4,1
Bien
234 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de WaveMax
Hello Mary,
Thank you for your feedback. We're saddened to hear that WaveMax didn't meet your expectations.
Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution.
If you have any further questions, please don't hesitate to get in touch with us again.
Best regards,
Sam from WaveMax
I ordered 2 units and was shipped 4.
8 février 2026
Avis spontané
Réponse de WaveMax
UPDATE
Hi Jane,
Thank you for sending over the details.
After reviewing your previous communication with our customer support team, we can confirm that one of our agents has provided you with the return instructions.
To make sure this is taken care of, our support agents is also reviewing it to ensure everything is resolved promptly.
We truly appreciate your patience and will follow up with you shortly.
_______________________
Hello Jane,
Thank you for bringing this to our attention.
For clarity, our system does not automatically add, modify, or increase item quantities on any order. The quantity shipped reflects the quantity that was selected and confirmed at the time of purchase.
That said, we want to check your case further. For that, we have requested further information from you. Please make sure to check your email inbox for our message whenever you have a moment.
Kind regards,
Sam from WaveMax
Friendly and helpful
3 février 2026
Avis spontané
I nervously called requesting a refund…
I nervously called requesting a refund because the antenna I purchased did not work for me. When I spoke with Mary, she assured me everything was fine and she would send an email explaining the refund/ return process.
I haven’t received it yet, but I have faith that it will arrive soon.
18 février 2026
Avis spontané
Received 0 channels that would play
Received 0 channels that would play, after setting to antennae and running search. Only channels that would play were free channels that stream through WiFi that I already had. Nothing else Don’t need to pay for something I already had. Thank you
13 février 2026
Avis spontané
Réponse de WaveMax
Hi Mark,
We appreciate you taking the time to leave a review. Your feedback is extremely valuable to us.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Have a lovely rest of the day,
Sam from WaveMax
Addressing the customer problems in a…
Addressing the customer problems in a positive manner.9
1 février 2026
Avis spontané
This antenna does not work
This antenna does not work , it pulls in 1 channel, and thats not even good. I need to get my money returned.
6 février 2026
Avis spontané
Réponse de WaveMax
Hello,
Thank you for bringing this to our attention.
We want to learn more what happened with your WaveMax. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Sam from WaveMax
Betrüger welche sich in Litauen…
Betrüger welche sich in Litauen verstecken! Ich habe eine Bestellung aufgegeben, war mit den Geräten nicht zufrieden und habe diese am 18.03.25 zurück geschickt. Bis heute 25.11.25 ist keine Rückerstattung eingegangen. Ein Misthaufen an Betrüger!
4 mars 2025
Avis spontané
Réponse de WaveMax
Hallo Hähle,
vielen Dank für Ihre Kontaktaufnahme und Ihr Anliegen.
Wir möchten Ihnen versichern, dass unser Unternehmen Rückerstattungen anbietet und diese so schnell wie möglich bearbeitet. Gelegentlich kann es jedoch aufgrund von Bearbeitungszeiten bei Banken oder Zahlungsdienstleistern oder anderen unvorhergesehenen Problemen zu Verzögerungen kommen.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und setzen alles daran, Ihr Anliegen zu klären.
Sie können uns unter support@getwavemax.com Ihre Bestellnummer und weitere Details mitteilen, damit wir uns direkt darum kümmern können.
Vielen Dank für Ihre Geduld und Ihr Verständnis. ❤️
the latest on this dogs breath of a company?
If you thought about buy anything from this company, DON'T,,,,, Please read all the reviews, then make your mind up, unfortunately I didn't, and was SCAMMED,,, I received more than I ordered, and and unfortunately paid for it, (my bad),,, as like someone else, I tried to cancel the order, within a short time, to be told my order has gone to the warehouse and is already packed, (late Sunday night, what?) you have 30 days to return items, but of course you need a returns address, after 6 messages asking for a returns address, I was ignored every time, 30 days up, quite obviously they had got my money and intended to keep it, deffo a really bad company, if you still want to buy from this company, give your head a shake, DON'T
The latest on this dogs breath of a company:- as with most people, they reply to your comments by saying they're sorry and get in touch by clicking on "getwave.com", and we will try to resolve the problem, they originally ignored all my messages (6) in two weeks, so I wasn't expecting to get satisfaction, but I thought I'll play your silly game, clicked "getwavemax.com", up came "Enjoy unlimited entertainment" with a blank page, as I said before don't buy from this company, or you risk loosing your money
1 juin 2025
Avis spontané
Réponse de WaveMax
Hello Arthur,
We’re truly sorry to hear you didn’t have the experience you were hoping for. Your satisfaction is our top priority, and we’re here to help! 💬✨
When you have a moment, could you email us at support@getwavemax.com with more details? Our support team will carefully review your concerns and work toward a resolution that meets your needs, whether that’s a replacement, refund, or something else.
Thank you for allowing us to improve your experience! 🙏
I ordered 3 wave max
I ordered 3 wave max
devices and five antenna boosters four weeks ago and only received the antenna boosters which are useless without the wave max devices.
18 mars 2025
Avis spontané
Réponse de WaveMax
Hi Don,
Thank you for bringing this to our attention. We’re sorry to hear about any inconvenience you might have experienced.
Could you please reach out to our support team at support@getwavemax.com and share your order number with more details about the issue?
Ordered two power antennas well over a…
Ordered two power antennas well over a month ago now have not received products. Wave max responded to my statement. I previously wrote, but I still have not received the products. Try to get in touch through support at wavemax.com with no success. They said they tried to deliver the products but nobody was home. Now the products are back at a hub that I cannot locate. We are always home so it is impossible they tried to deliver to the house. Do not use this company totally unreliable.
17 janvier 2025
Avis spontané
Réponse de WaveMax
Hi John,
We apologize for any disappointment caused.
We understand your frustration, and we're committed to making things right. 💪
Please provide your order details to support@getwavemax.com and our support team will investigate the issue and work towards a resolution
Réponse de WaveMax
Hi,
Feel free to reach out to us directly at support@getwavemax.com 💬, and we’ll make sure to address your concerns and help you right away.
Betrugsmasche
wollte 1 Antenne bestellen.....daraus wurden plötzlich zwei......als Bestellung prüfen wollte......dann bestellbestätigung....mit 2 und 4.....ich sofort reklamiert und storniert....darauf eine Antwort....das nicht mehr stornieren geht, da bereits versendet....hahaha....ich mitgeteilt....das nicht annehmen werde....dies geschah nun gestern....Ware ging zurück...nach Anfrage wegen meinem Geld.....bereits abgebucht für 4 Antennen undxZubehör....wovonich nichts weis.....schrieb man mir das ich es nicht zurück bekomme.
Verbrecher!!!!
inzwischen sind 10 Tage vergangen und nich immer kein Geld zurück....immer nur Mails...von KI...könnte erbrechen....
Mehr als Ganoven
19 février 2025
Avis spontané
Réponse de WaveMax
Hallo,
Es tut uns aufrichtig leid zu hören, dass Sie eine so frustrierende Erfahrung gemacht haben. Das entspricht keinesfalls dem Service, den wir unseren Kunden bieten möchten.
Bitte kontaktieren Sie uns unter support@getwavemax.com, damit wir Ihr Anliegen prüfen und eine Lösung für Sie finden können. Wir möchten sicherstellen, dass Sie die Unterstützung erhalten, die Sie benötigen.
Nochmals entschuldigen wir uns für die Unannehmlichkeiten und hoffen, eine schnelle Klärung herbeiführen zu können.
good luck ,you gonna need it and i am biting my toung
rewave now getwave max,what was the one before them ,priced 27. tax included ,free shiping,i hit pay 51.89 poped up ,all so the ad said 12 hours to change my mind ,i emailed a cancel minutes later,12 hours later ,you sent me a email ,to late all ready shiped cant do any thing.all on the 2-8 2025 ,you charged my card 2-10-2025 yes,its now wave ultra , beware
8 février 2025
Avis spontané
Réponse de WaveMax
Hi,
We're sorry to hear that you feel that way. 💔
Don't hesitate to contact us at support@getwavemax.com 💬, we'll swiftly address your concerns and we will answer all your questions.
Be on your guard with this lot of conartists
I could only afford one as I can't get out the house! But to my UTTER dismay the must have put it up to 3 antennas,definitely not me! I then discovered they took £44.77 and another £25.67 out of my account this took my overdraft and has left me with no money for heating or food and I have severe lung disease so need to stay warm and fed I have no money until next Friday I hold them totally responsible for taking me ill.you just need to other reviews it says it all!!!!
#E24C7BO9F9 THIS IS MY ORDER NUMBER!!
12 février 2025
Avis spontané
Réponse de WaveMax
Hi Eileen,
Thank you for bringing this to our attention. We’re sorry to hear about any inconvenience you might have experienced.
Could you provide your case or order number to support@getwavemax.com so we can prioritize resolving this for you?
What a piece of crap
What a piece of crap! I watched your directions three times. I followed your directions exactly. I don't have an amplifier device as there was no place to attach the USB that would fit my TV. I am returning this device and want my money back!
11 février 2025
Avis spontané
Réponse de WaveMax
Hi Deborah,
We’re so sorry to hear the product didn’t align with your expectations. 📋🔍 We try to ensure that all product descriptions are as accurate as possible, but it sounds like we may need to make adjustments. We're also sorry that, in your case, this product wasn’t a perfect fit.
Please reach out to us at support@getwavemax.com with more details. Your feedback helps us improve—thank you! ❤️
It didn't work as advertised would like…
It didn't work as advertised would like to send back for refund can't find how to do it
6 février 2025
Avis spontané
Réponse de WaveMax
Hi John.
We're sorry to hear that you feel that way. 💔
Please contact us at support@getwavemax.com 💬, we'll swiftly answer all your questions.
No Refund after product returned
I returned 3 antennas to this company in October 2024. They provided a return authorization and I have a confirmation of delivery on October 15, 2024. I’ve had no refund as promised and their customer service is not at all helpful or even interested in helping get me my refund. I would not recommend this company at all.
They responded to this review by email telling me that “it’s too late for a refund”, in spite of the fact they authorized the return, received the product unopened in original packaging and provided a signed receipt, all within the 30 day window. After multiple interactions with “customer support” (hahaha…)I feel they never intended to provide a refund, so buyers beware in dealing with Wavemax.com, or Getwavemax.com, Tryrewave.com or RCH GETWAVE.COM…the changing name is a clue they don’t want to be responsible for their promises.
24 janvier 2025
Avis spontané
Réponse de WaveMax
Dear Chris,
We’re sorry for any inconvenience you’ve experienced. At WaveMax, we strive to provide the best possible experience for all our customers, and we truly appreciate your patience.
To better understand the situation and assist you further, we’ll carefully review our previous chats with you and do our best to find a solution based on this case and its circumstances.
In the meantime, please feel free to reach out to us directly at support@getwavemax.com 💬—we’re here to help and ensure your concerns are addressed as quickly as possible.
Thank you for giving us the opportunity to make this right! 😊
Best regards,
WaveMax Support Team
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