Get Wines Direct Avis 

I am a long term customer who has had previous issues with the quality of wine. After my recent experience, where the wine could be called 'faulty' at best, I again contacted GWD and spoke with Pam. She indicated that she would get Enrico, who took my order and money, to ring and discuss the matter. After ten days had passed, and no phone call from Enrico, I wrote to GWD Senior Management to advise that I would no longer purchase wine from GWD. End of story.

The worst experience ever, you can buy the same wines from elsewhere and save the hassle. Terrible customer service & harassment comes in droves.

These guys are on the same level as scammers. I ordered from them once 3 years ago and they have non stop been calling me at least twice a week - and it is always from a different number so that you think it's not them and you can't block them from calling.

I called yesterday to tell them to stop calling
and was told I will be put on the Do Not Call list, but guess what? I JUST GOT ANOTHER CALL TODAY, then was told it takes 24 hours to activate which seems like an utter lie. When I
told her to stop calling, MADISON hangs up in
my face.

There are laws around this and if this does not stop, I will be taking this further and it is now becoming pure harrassment.

And also the reason I only ordered once and never again was because the wine was poor quality.

I have been a loyal customer of Get Wines Direct for many years having purchased in excess of $25,000 of wine from a dedicated an knowledgeable customer service employee who recently left the company. Recently when their delivery system failed, it was discovered they do not have insurance with Australia Post and I lost the value of several boxes of wine that they refused to replace blaming Australia Post. Instead offering $50 credit on my next purchase as an act of their good faith. There are other direct wine options available like Vinomofo, Wine Direct, Just Wine to name a few that offer free shipping and some insurance to cover any losses and that's who I will be dealing with in future and recommending to others also after the treatment received from GWD.

I have used Get Wines Direct for many years but over the last 6 months their delivery system has failed and they blame either their direct courier or Australia Post and Take no Accountability themselves, it’s back to Dan Murphy for myself and recommend others do the same. Pity what was a great service has failed me to a point I just will not use them again.

Order cancelled without any reason or communication, terrible customer service - won't even bother answering an email or returning a call. Charged on credit card and no refund given, had to start dispute with PayPal.

Avoid using this service. The service and selections are great but if you don’t buy often enough they harass you weekly with phone calls. Understanding the operators are only doing their job under instruction I recently and politely asked to be removed from their call list and since then they now call me every day. That are much worse than any telemarketing or scam caller than I’ve ever experienced. You’ll note they feature regularly on the nuisance call reporting websites. I only wish there was some kind of regulation around this so they could be penalised for harassment.