worldwine.com.au Avis 

NEVER AGAIN!!!!!!
Borderline scam outfit! Seems like the place has a staff of one.
My story was like many others; I saw a dozen bottles of Italian wine I wanted to buy, did the order process, received about 50 emails some of which were about my order, but the vast majority were spam. Was informed that my order was:
• Confirmed
• Being prepared
• Sold out
• Offered an alternative year, one vintage later, at the same price as the original, even though it was cheaper!
• Continued to see my originally requested wine at the original price advertised in spam and on line.
• Told my original order was now ready, (It wasn't)
• Told that they were going to "chase this with our accounts team".
• Agreed to match a cheaper price that I found online for the newer vintage ( I was getting to the point that I was going to accept any reasonable offer, just so my money wasn't stolen, because it felt like that was where this was all heading ).
• Sent more spam advertising my originally requested wine.
• Told the order they were waiting for "has been organised, and we're currently waiting for the stock to arrive from our supplier. We expect it to arrive within the next couple of days."
Told": As soon as it lands, we'll dispatch your order as a priority and send you a separate email with your tracking details so you can keep an eye on its progress".
• The next day I received this: "We are writing to provide you with a significant update regarding your recent order #xxxxxxxxx.
We're thrilled to inform you that our stocks have arrived, and our fulfilment (sic) team is actively working on preparing your order for dispatch. Once packed, we'll promptly dispatch your order and provide you with the tracking information in a separate email. This will allow you to easily monitor your order while it's in transit to your designated delivery address."

• But two days later I received this: "We're a little understaffed at the moment, which has unfortunately impacted our processing times. I've followed up with our warehouse team regarding the dispatch of your order and have asked them to provide an update as a priority.
As soon as I have confirmation from the warehouse, I'll get back to you with the latest information on your order and its expected dispatch."
BUT!!!
• 13 minutes later I received this: "Your order has been dispatched!"
• 5 days later I finally received my order!

This all took 3 weeks, and a lot of my time!!!!

Never, ever again World Wine.

Ordered a specific bottle of wine as a Godparent gift on the 14th of May. Received an email informing me that the order could not be filled over 2 weeks later on the 1 Jun, 7 days later than the advertised delivery date at time of purchase.

Before notifying me of unavailability, I received over 20 spam emails advertising stock and specials. When I was notified of stock unavailability, there was no attempt to rectify the situation, discount for time wasted or advise of alternative options.

I will not engage with the company again and I am posting this review so future customers do not have their time wasted by products that are advertised as available at the time of purchase.

Look, order and money is taken. However, no updates on placement nor delivery of order. I tried to contact them via email and phone but no response. At this point I just feel like I got scammed 500 bucks. It takes 30 days to file complaint and investigation of case from Shopify. So I have to wait another 2 weeks. Poor service and operation but hate to admit good lineups of wines.

Ordered a couple of cases of wine only to receive an email that freight was going to be an additional $80.

Given the option to refund or pay the extra.

Not my fault they made a mistake when calculating freight. If it was less I am sure they would have not refunded me the difference.