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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought some GHE StringyThingys from another supplier and the canes supplied were not compatible. I enquired using the StringyThingy contact chat and the gentleman who responded was amazing.... Voir plus

Noté 5 sur 5 étoiles

Incredible customer service. Placed an order and was kept updated throughout the entire process. Delivery was extremely quick, product is really good and I was getting responses from emails very quick... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really impressed with this company. Friendly and informative customer service on the phone. Air circulator fan in stock. Easy to order online. Next day delivery is an amazing service. Product arrived... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If this company was running the country we would be a world leader again! Shocked /delighted that my Sunday night order was here by Tuesday lunchtime Well packaged but there was a small amount of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements hydroponiques

Écrit par l'entreprise

Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

694 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(694)

279 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Just an extraordinary level of service

Just an extraordinary level of service. Tom rang a manufacturer for me to make sure I got the right product, always got back to me promptly, made me a video to show me how to programme the water timers I had bought and was unfailingly helpful, as was Helen.
I deal with many companies for my job - GHEdirect is up there with the best.

21 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for this wonderful review Harriet, I have made sure both Tom and Helen have seen your lovely words. Our staff go above and beyond to help, and its lovely for this to be recognised.

Noté 5 sur 5 étoiles

Good ordering experience and helpful…

Good ordering experience and helpful comms from the seller, and the delivery company. Product is exactly what I wanted, which was difficult to find elsewhere. Arrived very well packaged. I’m happy.

19 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the 5 stars Michael, glad to hear you were able to find what you needed with us.

Noté 5 sur 5 étoiles

Spot on as ever

As with every order I have placed the product arrived the following day, was well packaged and was exactly as ordered. Cannot fault any dealings I have had with company

15 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review Daniel, we appreciate it.

Noté 4 sur 5 étoiles

They have a good range of products at…

They have a good range of products at sensible prices. The sting is postage for items less than £75 which can work out more expensive than the item bought.

10 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the review Mark, I would love to be able to offer free delivery on all orders regardless of price, unfortunately we would be out of business within months if we did!. I believe, working out which order was yours, that your delivery had triggered a surcharge due to the length of the product, which unfortunately made the delivery cost higher than usual.
We look to keep our prices keen and are constantly looking at our delivery prices to keep them as low as we can, we make no profit from the charges we do charge, merely look to cover costs.

Noté 5 sur 5 étoiles

Excellent Service

The order arrived promptly and was well packed. Everything I ordered was delivered. Overall excellent service.

7 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the 5 stars

Noté 5 sur 5 étoiles

Excellent telephone advice on products…

Excellent telephone advice on products prior to ordering on website at a useful discount. Prompt dispatch and timely delivery

8 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the 5 stars, we appreciate you.

Noté 5 sur 5 étoiles

First Class.

I've been a customer of GHE DIRECT for over 3 years.
Top quality products, prompt delivery and first class customer service.
I would happily recommend based on my previous experiences.

12 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much Scott for your continued business, we appreciate it.

Noté 5 sur 5 étoiles

The service from Ghe was good

The service from Ghe was good , unfortunately the next day delivery failed but that was not down to Ghe but the courier. The packaging was very well done and the product arrived in good condition. My only concern was that the courier used consider my address as being a remote Scottish mainland while other couriers don’t, which incurred an extra fee of £10.00.I live about 1 mile from the A90 junction with A94 and certainly cannot understand why this is considered remote. Ghe kept me informed of the delay and I certainly recommend them to any potential customers in future.

7 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much Raymond for your review. Your issue with the 'remote scottish mainland' is something that we do hear and do understand your frustration. Perhaps remote is not the right word to use as it relates more to the distance from the depots in Scotland than your position within Scotland, your 'local' depot is 40 miles away. Please know that we only pass on the surcharge we are charged, we cover the cost of the actual delivery.

Noté 5 sur 5 étoiles

ordered a large propogator via my phone…

ordered a large propogator via my phone on the friday afternoon and the propogator was with me within 24 hours, excellant service

1 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Now thats what I call service! Thanks so much for the 5 stars Andrew.

Noté 5 sur 5 étoiles

Very positive experience

Very positive experience with GHEDirect, great company to deal with. Small problem with delivery quickly dealt with by friendly real people. Product arrived (not used yet) very well packed and protected. Will definitely be a return customer, it is nice to have someone to talk to, make all the difference. Looking forward to using my new Vitopod.

7 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review Chris, we love speaking to our customers! Good luck with the Vitopod

Noté 5 sur 5 étoiles

Great service Fast delivery

Great service, made order on a Friday afternoon of a bank holiday weekend, not expecting delivery until after the bank holiday monady. To my surprise the order was delivered the next day, a Saturday around 11:30am, so from my order to delivery it took less than 24 hours. A+ Service, thanks.

2 mai 2026
Avis spontané
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Réponse de ghedirect.co.uk

Now that is impressive! So glad your order was delivered nice and quick for you and in time to use over the bank holiday weekend, result!

Noté 5 sur 5 étoiles

Good experience

Happy with the price. Product well packaged and arrived promptly

22 avril 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the 5 star review Sharon, we appreciate it.

Noté 5 sur 5 étoiles

Good quality pots

Good quality pots, price and delivery

27 avril 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks Paul, glad you were happy with the quality - our motto is 'stock quality products, offer quality advice' so glad you concur.

Noté 5 sur 5 étoiles

Excellent pricing, fast delivery

Excellent pricing, I bought some branded greenhouse tube heaters at significantly less than other vendors are currently offering and delivery was free. Ordered later afternoon, well past the cutoff time and they were still dispatched and delivered next day. Packaging was good so everything arrive in perfect conditon.

28 avril 2026
Avis spontané
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Réponse de ghedirect.co.uk

So glad to hear your parcel arrived next day, even when ordered after our cut off time - we will always endeavour to get every order out received before our courier turns up.

Noté 5 sur 5 étoiles

GREAT SERVICE

Called GHE about greenhouse lights because we did not have a glue as to what was needed or best. We were given some great genuine advice as to which ones would suit. Came next day! VERY IMPRESSED and PLEASED.
WOULD HIGHLY RECOOMEND. All the best John,

23 avril 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much John, glad we could help, all the best with your gardening endeavours!

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