Giant Food Avis 

The giants store in district heights Maryland has poor customer service. I shop there because they're close to me but I try to avoid them because of service. On Friday January 12 2024 at 3pm I saw dove soap in the ad for 2/7.00. I had to wait in the customer service desk 15min plus they had to unlock them due to thief. None of the soap came up with the correct sale price. After approximately 30min combined in line and checking she called for the assistant manager. She checked each item in varies way but didn't come up correct. I asked the store manager Mr. Johnson could he adjust the price. He told me he couldn't do and would not adjust price and walked away in a nasty manner.

I’ve been shopping at giant for years.. I got in a line to check out my 15 items and was told that it was closed and I’d have to use self checkout.. I don’t do self checkout due to not being an employee.. and I don’t get paid to work there.. If I didn’t really need what I went for I would have left my cart sit and walk out.. I checked out my groceries and left the manager know that I will not be shopping there anymore..

Guys, you need to get better control of your vegetable department. Food is spoiled and old looking. The seafood area usually ok but this year I purchased some fresh smelt for December 24th dinner. The fish still had some scales on it and didn’t taste fresh. We couldn’t eat them.

they have revamped website and somehow lots of people can't get into website to order groceries. I have called 3 times over past week and a half and they tell me to reset my password which I have done so many times I'm running out of password ideas. I was assured yesterday to wait an hour, try again and request new password. I waited 5 hours and still it says I have no active account but they are still sending me emails. Doesn't make sense. Good thing though I have been shopping at Walmart and their prices are so much cheaper. So they have lost me as a customer for my big food orders. Seems they just don't care.

Grocery delivery: This is the last time I plan to order delivery from Giant. They consistently arrive late and won’t tell you what items are out of stock until AFTER you are charged. After everything, I still need to go to another grocery store for items that were out of stock.

Got home and realized we didn't get the sale price on the meat because it was a "digital" coupon. This is deceitful business practice. I saw the sale sign and expected the sale price. Not that it's worth my time or the amount but I'll be going back tomorrow to give the manager my perception on this practice. As bad as things are in the world today we've got grocery stores screwing us now.

The decision to go from a $0 delivery fee to a $9.95 delivery fee is sudden, drastic, and likely to turn away many loyal customers. $9.95 is what Whole Foods charges, and Giant is no Whole Foods.

I have already changed my delivery schedule and will order much less often. The Instacart people are not trained, my order was left in the middle of the driveway.

Who makes these bone-headed decisions?!?

If I could give no stars I would. I have been a loyal Peapod and Giant Delivers customer for 20 years. Tomorrow I will be canceling my account and podpass.
Delivery yesterday was scheduled for 8-10 am. It had not arrived by 11.30 when I had to leave for an appointment. I rescheduled for an 8-10am slot today by phone and received a confirmation email of the change. They are now three hours late and it being Sunday, I have no way of finding out when or if I will receive a delivery.
This is no way to run a business.

GIANT'S DELIVERY (NOW USING INSTACART) 10/23. SOME ITEMS WERE STOLEN FROM MY DELIVERY. DELIVERY WAS 45 MIN. LATE. PERSON DID NOT ASK TO PARK IN MY DRIVEWAY WITHOUT MY PERMISSION. SHAME SHAME SHAME $9.95 FEE TOO HIGH. THEY HAD TRIED TO ADD A 7.00 TIP WITHOUIT MY KNOWLWGE BUT I CAUGHT. I TIPPED $2.00 but took it back VERY POOR SERVICE.

Without notice Giant has added a $9.95 delivery fee, up from $0 formerly from Tuesday to Thursday. Also my promised delivery has been delayed 2 hours. First day with Instacart seems to be a failure.

Miracle Whip is 8.99 at Giant and 5.38 at Walmart and 5.49 at Harris Teeter, the price difference is ridiculous......

The Deli at the Giant on Courthouse Road, Spotsylvania, VA is always clean, well supplied and have friendly and helpful employees. My deli order is always done perfectly.

Deli worker helped me with salads was nice and friendly then helped me with a platter order she took her time with me I’m older and I sure did appreciate her time ! Please tell her thanks people should be this helpful more often I even asked her name it was Anita

On 9/7/2023 at around 3:30pm, I entered Giant Foods, located at 3521 East-West Highway; Hyattsville, MD 20782 store #0034. Upon entering the store I passed a security guard at the door (black male, early 30s, blue security shirt, about 5'10", black hair, and brown eyes). I walked towards the customer service desk in front of a Giant Food employee (black male, 5'9" brown eyes, black hair, late 20s, black polo shirt with a "security" tag). The giant employee started yelling at me and acousting me. He screamed at me "GET OUT!" I was confused and asked him what was going on? I just walked into the store. He kept screaming "Get Out" and accused me of scamming him. He kept screaming at other employees to get me out. I thought it was a joke and just someone with mental health issues. The security guard at the door came over. I looked at him and asked, "What is going on?" he looked at me bewildered and confused and said, "I don't know, but you just have to leave". I was left bewildered and confused. This is my local Giant that I can walk to and pick up necessities. I was told if I have an issue to contact Headquarters.

I walked home and called the Hyattsville Giant at 301-853-3700. I explained what happened to the customer service representative that answered and asked to speak with the General Manager. She transferred me to a male. I told him what had just happened, he stated that a customer service associate recognized me and stated I was a scammer and to contact headquarters if I had an issue. I never scammed Giant and why would I call to complain, if I ever did. I stated this is pure racism and discrimination. If a scamming incident ever happened and a person was identified, as an asian male, it was not me. No proof or evidence was provided. I felt racially profiled, discriminated against, slandered, and assaulted. The male on the phone said: "Sir, you are not being discriminated against," and hung up on me.

I contacted Giant Headquarters at 888-469-4426 and reported the issue. I spoke to a customer service representative who stated she was sending an email about the incident to the District Managers. She apologized and stated she was only a representative of Giant Food for feedback.

Still bewildered at what had happened to me. I contacted the Hyattsville police and filed a complaint. They took my contact information and went over to the Giant, in which the incident occurred. An officer contacted me 15 minutes after leaving my home and stated that they were told that the General Manager and the Security Guard had already left for the day. Mind you it was 4:30pm and the incident happened an hour prior. The police also stated there were never any reports of scamming incidents reported by the Giant located at 3521 East-West Highway. The police (PVT. L. Queensbury #297) also stated the accusations made no sense. An employee of Giant claimed they did not scream at me. They claimed they had proof (photos/video) of someone with my likeness "skimming/skinning" machines. However, when the officers asked for evidence, the Giant employee was not able to provide photo or video proof. I also asked the officer what "skimming/skinning," meant. He explained it to me. I stated I usually just do self checkout when I go to the Giant and scan my phone to do apple pay or tap my credit card. The officer stated that should not be an issue for "skimming/skinning" accusations. I have plenty of receipts from Giant and transactions on my loyalty card.

I would like Giant of Hyattsville to issue an apology to me and provide the name of the employee that accosted me. So I can file a complaint with the Prince George's County Court Commissioner, as advised by the officers. I would also like the employee to be reprimanded and fired for treating a loyal customer with such discrimination and false accusations. The store has plenty of cameras and employees that would have seen and recorded the incident that occured.

Went to deli. 5 people working at deli counter, 3 customer waiting. Not one employee acknowledges customers. 3 were talking, 1 was roasting chickens, 1 had her back to the counter (the manager) and was cleaning the slicer. All the customers waiting were looking at each other as to what's going on. 4 of the employees made eye contact with me, then 3 left. I said 'excuse me' and the manager spun around to say "I AM BUSY". I told her it would be nice to be acknowledged. She said she didn't see me. I told her, "Well, the other 4 employees saw me." She then replies, "I don't need your attitude!"
I go to customer service to complain. 3 employees there. I watch them, then they all leave. No acknowledgement. I then bang on the office door. A woman comes out and I explain that there's no one to help customers at the deli or customer service! She says she'll talk to the deli and walks away.
No wonder this Giant is the shoplifters number one choice! They even stole most of the shopping carts!
Bethlehen Giant on Easton Avenue.

I don't know what they are doing but deliveries are getting worse and their computer and customer service stinks at this point. I order for a business and lately it either comes much later then what I requested or half the items are not available. The computer system works half the time and after you have had to play with it to get an order in, it is disappointing that items are not available. They got rid of their 7:30 window delivery and so I have to use the 9am. Today that delivery is being delayed 2 + hours or more - still waiting. Tried to chat with customer service - they hung up on me

Contacted the Dickson City store about a job for my 16 yr old. They were very helpful on the phone and said to apply online and they would hire him pt time. Spent all this time applying only never to hear back. Then they complain no one wants to work so they need to hike their prices and work what little employees they have to exhaustion. Total waste of time.

Giant food prices on Instacart is Highway robbery. I understand giant has to pay Instacart to contract with them, but shoppers are paying that fee for them doubled. So giant is not only making money from their goods, they’re also taking advantage of people shopping with them for convenience. 17.49 for maxwell house coffee on Instacart. I went up to the store instead, where it was 12.99 and 8.49 with your bonus card. That’s just taking advantage because you can!

Giant food delivery service…Sad that the quality of the food depends on how much you tip the delivery driver!!!! If you tip less plan on getting inedible food… !!!!

This is the 2nd time that I've chosen a time frame to have groceries delivered and Giant has chosen to deliver it in their own good time. I chose 4-6 because I need to be somewhere after 6. Now I've been told the delivery will be 6:25-6:55. Last time the excuse was because "more people want delivery". Today it's "traffic and other issues". It's simply poor management on Giant's part. Why ask when we want it delivered? Why not be honest and say "you'll get it when we are darn good and ready and we don't care a fig about your schedule".