Giant Food Avis 

I have used giant delivery for many years, even back when it was Peapod. I’ve always had really good luck with the delivery service but recently it has changed. My last two deliveries have been very late. I’m still waiting for my delivery and it was supposed to come an hour ago. They seem to have changed their system not for the better.

Let's pick up the pace in the deli. I don't have a half hour to stand around. I should get paid to come to the store. Let get it together in there. And i dont want to hear anymore about it...

I love Giant Stores and have been shopping at Giant for many years. In the last year I have received healthy benefits from my Medicare insurance plan. This plan helps pay for groceries. I shop at the Lititz Kissel Hill store. From the very moment I used this benefit card I've had to put up with one snide remark after another from cashiers and managers alike. Examples would be, "I wish I had that card" to "It must be nice," or just a snit attitude. It's unfair, unprofessional, and uncalled for. The customers who have these benefits are old, sick, or both. And I guarantee that any of us would rather be younger, healthier, and working full time anyday over having this "benefit." I've felt humiliated, embarrased, and even shameful at times when I use this card. Recently it wasn't working and I've had to walk away from my groceries or pay out of pocket with money that was for other expenses. It was awful and the attitude I got was even more terrible. I left crying.

Please train your people on proper etiquette and manners. They are being uneducated in how things are and judgmental to people who are struggling. To shame them on top of it, is irresponsible and close minded.

Thank you.

What a pleasant shopping trip to the Nazareth Pike store today.
Went in for milk and my 5 point item and $70 later, purchased several great buys. No doubt, every shopping trip results in a price error and so encountered YARMA at the courtesy desk who handled my price issues with a smile and ease.
What a great interaction: pleasant disposition and multi tasker who actually walked back to Dairy dept to find my cottage cheese!
And add in Luis, mgr, assured me on a frozen food price and stood at courtesy desk to ensure it all transpired smoothly!
THANK YOU! These 2 associates are ROCKSTARS in their positions at this location!

I had the new tuna at the deli and it's horrible 😫.

If you live in apartment complex or something similar, beware. They do not read the delivery note and will deliver your groceries to the wrong door, even if you specify otherwise. I had to explain to my neighbor why I was taking my bagels and milk from in front of their door.

Great selection and friendly people - Also the Giant brand of Ginger Beer is the best in the world - My only beef would be that our local Giants seems to always be out of Diet Ginger Beer

Worst app ever! Please make it user friendly. Grocery shopping shouldn’t be this stressful. I’ve complained so many times still no change. I value my mental health so decided to delete my account forever!!!!

Most of the time their barcode scans do not work.
Check out with using your own bag space is not big enough so grocery fall off
Cart's lock up in the parking lot so that can't bring them to your car.

I was just at Giant in Allentown and was walking along to my car, pushing my cart, and all of a sudden my cart abruptly stopped in front of me. It hurt my hands cause I was walking along at a good speed. I was right in the middle of the road and could not budge the cart. They put a device on the carts now that you can’t go beyond a certain point. I get that they don’t want to go a mile for their carts and they don’t want their carts stolen but that hurt and it was humiliating, not to mention dangerous. This store is going to get sued by someone.

I spent $258.00 at Giant in Crofton and among my purchases were 4 “Caulipower” pizzas, giving one to my 15 y/o grandson and took the other 3 home. Sent a text to him last night to just throw his pizza away as we had just made ours and it was THE WORST pizza I’d ever had in my 71 years. He responded that he’d had a buddy over the previous Saturday and threw his away as well as it was “horrible”. I called Wegmans customer service just now and after being transferred to two different departments, was informed they could not refund my money by using my credit card. I will never step foot in another Giant nor will my daughter’s family. Too bad Izzy Cohn isn’t still in charge.

I like to give a shout-out to Michele R who works at the Perry Hall, Maryland store. She always has a smile when I ask a question and she leads me to the product. She is an asset to your Giant. Thank you Michele.

Giant foods custmer service non existent. They installed a new app that is not working but when I called customer service, the rep was very rude & did not care. I explained that their new system does not retain the password & it makes me change it each time I try to go into the app & then I have to fiddle with the system with the new password I have updated the password 8 times in the past hour. This is obviously a glitch in their newly updated system. Since the rep does not care & has no clue, the issue will never get addressed as she was clearly not going to try to address it.i belong to Giant for over 50 years. This is the first time I am really giving pause to ever shopping there again. I use the mobile app constantly as I have a large familv & shop a lot. So Giant joins the countless others that do not care about their customers Giant needs to address their customer service issue. With the new app not working & rude customer service reps, business will decline. Wake up Giant.

Dear GIANT Foods, there is no need to ADD large sugar crystals to the top of an already really sweet blueberry muffin. It's impossible to remove them. How'd GIANT miss the obesity & diabetes memo?

Please, just STOP. Again, blueberry muffins are already sweet enough!

Just wanted to take a minute to recognize Deonte Savoy and Avarion Jones. They work in the deli department at the Giant Foods Bay Ridge Annapolis Maryland location. These two gentlemen were gracious enough to prepare lunch meat and a few deli items for me over the phone. I cannot tell you how much time this saved me to not have to wait in line with the busy appointment schedule I keep. They were courteous, helpful, welcoming and provided service with a smile! Thanks ever so much for the outstanding customer service. Please take a few minutes to recognize these two gentlemen, give them a raise and use my experience with them as an example on how to lead all of your teams. Not only will I be recommending them on a regular basis, shopping at your store on a regularly, but also sharing my experience with others… We have more than 3000 clients, a large family, many friends and colleagues. I look forward to recommending your location to all of them! Sincerely Sandy Hayward

I shopped at your store on November 18, 2022 to purchase some groceries and add extra money on the total as I needed money to travel with the next day. My check was accepted and cleared through your register with no problem. Upon my return to Maryland my husband received a collection notice from TSW that your store does business with and said our check had not cleared for insufficient funds. I went to Giant to talk to a manager and was told to talk to an assistant manager who listened to my story and at the end of the story told me she did not know how to take care of the problem I should come back and talk to the bookkeeper the next day. I talked to your bookkeeper I believe her name was Karen who said I should contact our bank as it was my problem that my bank had not accepted the check. She told me it would have to be taken care of - - I tried to tell her there was more than enough money in the account and someone in your organization had made the mistake. She did not choose to believe me and made me feel like it my problem and when I paid you your money it would be all better.


to take care of the mistake because she was only filling in as you were moving to your new store and she was only there helping. Illinois at the moment taking care of an elderly relative received a collection notice from TSR that your store does business with. They advised us that our check had not cleared for insufficient funds and they had represented the check to our bank and it had gone through. I went back to Giant and was told to speak to one of your assistant managers who told me at the end of my story that she had no idea how to take care of the problem and I should come back the next day and talk to your bookkeeper. I called I believe her name was Karen the next day to be told I would have to take it up with my bank as they are the ones who denied the check and take care of the situation. I tried to tell your bookkeeper and assistant manager that the mistake was not our bank but SOMEONE in your organization as our checking account has more than $50,000.00 in it.

We received a notice telling us the check had been presented for payment and this time it went through. Now we only had to pay the $35.00 penalty for writing a bad check and this company TRS took the money from our checking account without any authorization from me or my husband. The check that came through our account t said it was $35.00 payable to Giant. So now you had $35.00 more our of our money plus the amount of the check.

I took the papers from your collection agency and talked to our bank multiple time at the end of January and our bank manager saw where when the check was presented for payment your bank, The US Bank keyed in the wrong account and the account that the US Bank keyed did not have enough money to pay the check. I then took all of our papers back to your Giant and talked to the manager who looked at everything and saw where your bank US Bank had made the mistake and not us. She did refund my $35.00 that had been snatched out of our account illegally by your company you do business with.

I doubt that you will choose to do anything about this mess, but US Bank should be made aware of the problem they caused by their careless practices and told they could buy my groceries for my family since I spent one whole morning trying to figure out why we had this happen to us. I certainly got NO help from your store - - collection agency - - or bank since we do not know where a US bank is here in Maryland. Your store and collection agency only made me feel bad about a check bouncing and I should take better care of my business. I do not have any nice thoughts about your new store and certainly not the people that work for you since their first thought they make you feel is we are dead beats and trying to get out of paying our bills.

Savannah at the Giant on Ox Road in Lorton was extremely helpful and kind.

The computers must be stuck in reporting shoplifter mode or something. When you check out it charges your card 3 times. Won't notice it until after checkout and by then you'll be charged 3 times for your 1 frozen pizza.

Lazy cashier. Cashier’s name was Onardia, she didn’t want to help anyone put groceries in bag. All other cashiers were helping their customers pack their groceries when checking out.
Store #150

A disaster! Driver refused to deliver the order to the house. Driver left without delivering the order. A call to Customer Service where I was greeted with big time attitude. I demanded to speak with a manager, twice. On hold both times for 30 minutes. Manager refused to come to the phone. After this humiliating experience, I told the operator that if my order was not delivered by 10am Friday, 1/6/23, I was going to call my bank and have the entire charge reversed; to which she responded, "Go ahead and you have a great evening," in her sarcastic nasty attitude.
You know, after 10+ years of being a customer, you aren't the only food delivery in town. So, with that said, I've contacted my bank and all is squared away. Perhaps, you might want to revisit your customer experience personnel. They truly are horrible. Unfortunately, you lost me as a Giant customer.
-Ken