Giant Food Avis 

If you want to see employees underware shop at this Giant, 10501 Greenbelt Road, Lanham, MD 20706

I just moved here from Colorado and wish I had my king Sooper chain back- the produce at giant is so bad I drive an extra 20 minutes to wegmans just for that. Then I figure I can still go to giant for things they can’t mess up , like Pepsi. Last week I get a bag of chips and they are stale! How can that be?!?

I had been a customer for almost a year and had never had any problems with deliveries from Giant Direct online,and I hadn't used them for a few months until I placed a larger order than I had in the past.


Giant Direct never delivered my $700 order their site said delivered so I asked a woman at customer service why is your site saying it was delivered when nobody called me and it wasn't delivered she claimed the driver was on his way and that I'm # 13 and he's at # 10 now and he would be here at 10 PM.

At 10:30 PM I got a call from a woman who said in a not nice way, that the driver can't find my place and that he's at 9803. So I said this has never happened before, and she said it's a new driver, they have different drivers all the time. I told her to tell him that my building is the A side of the 98** building across from the car dealership, so she said what I said.

I thought that he must have delivered my large order to the wrong address, probably 9803 Many blocks away! But a customer service agent told me he didn't deliver my order at all and the site was saying this because of a technical issue.

I used my debit card for a few things too, I got some on sale with online coupons. I'm hungry I didn't eat anything tonight because I was going to eat some of the food delivered. I also gave the delivery driver an online tip of $20 as I always do with large orders and I payed about $5 for the delivery charge strangely so far I don't have any email from the billing department and they usually send me emails soon after my order with the billing charges.

I have written instructions on my account for the delivery driver to always call me 5 minutes before they arrive so I can put a bag between the outside building so they can come inside because the intercoms have been broken for years and my apartment manger and maintenance refuses to fix it.

I deserve and want my money back their Giant Direct site then somewhat later also claims in the section of their site that lets you know that your order has been prepared,packed,on it's way, that my order was delivered at 10:16 PM I even went Downstairs at 11:30 pm and Looked Outside The Front and back doors but there was nothing there!

They gave me a refund after I called and complained, I had sent emails the first night ( I did again after this just happened again) this happened on December 14,2022 to people in top positions to contact but so far they never replied. I told a customer service agent that I was afraid this would happen again,and unbelievably it did the very next night with a different delivery driver!


It was 10:30 PM I had Been waiting for my delivery but nobody called me but their site once again like the night before falsely claimed my order was delivered at 10:10 PM! Just like the night before, I checked off and on to see how close the driver was to delivering my order,and once again it said my items were packaged and prepared, then later that it was on it's way,and it said around 10 PM that the driver was 4 stops away from me and said it was going to be delivered at 10 PM.

I didn't order any lettuce because I expected them to deliver my order this next night even more so after I complained about what they did the first night. And I didn't eat anything or defrost anything to cook again either and I was hungry again.

I deserve and demand another refund, and after this I want to cancel my account and never do any business with them again.They also didn't substitute several items even though some were available and I had allow substitutions set to on,on my account and the order the second night that never arrived just like the first night last minute said online that they were out of stock of several items that they could have substituted like deli low salt chicken,and cherry tomatoes.


When I called and said to the customer service agent,they aren't giving me any tomatoes are they and she said no, and said she doesn't understand why they didn't substitute when there are a lot of other tomatoes and I said I can't afford to keep paying for new delivery charges,and she said she would give me credit for a free delivery for another order.

I had to order deli chicken and tomatoes from another online store and pay a $5 service fee and a $ 10 tip,but I didn't order any lettuce or bread for the deli chicken that night because I expected Giant to deliver my order and not do again what they did the night before!

Since then I have had several nice helpful delivery guys I really hope it stays this way and I gave them the $20 tip I always do.

Terrible customer service, I went to return an item, and the managers were exceptionally rude and caused a huge commotion before letting me return my item.

I placed an order on 11/22/22 at Giant for delivery and the driver Jose stated he delivered my food which is a lie. What Jose did not know was that my doorbell has a camera on it to record any motion activity and alert my son and my cell. So what did Jose really do with my food because he never brought my food or knocked on my door or called me? Again, if he came to my door he would have been recorded. So Jose what did you do with my food?

Terrible cashier service for early morning shoppers: 6 to 7 a.m. Frequently, the assigned cashier doesn't show up. And self-checkout isn't appropriate for everyone, or for all items, such as bottled water, or other large items, or many items.

Two issues...1st...LATE COMPLAINT...at 555 Celebrate I ordered sandwhiches on Saturday 15 October 2022 to be picked up on Wednesday morning 19 October 22. Their requirement is 3 days in advance...I gave them 4 days. I advised the manager that the deli lost my order, and I started heading to work in Woodbridge. The sandwiches were for my employees at work. It wasn't until I was almost in Woodbridge I received a call from Giant that they have my order. A little late! My response was ... no thank you I'm already at work. Out me in a big bind.

The 2nd issue is that I went into the same store to cash a $50 bill. Yes I bought something. I tried to start a lite conversation and he just did not want to talk back. Except... to tell me to have a good day! Very cold!

So, what I have experience twice is that bad attitude equates to bad performances. Case and point...when I ordered the sandwhiches I had to interupt the two deli empliyees that werr having a long conversation. Then, dhe did not appear to help me, but she did. Both incidents made me feel like I am a bother at Giant.

The driver REFUSED to leave my groceries at my front door and instead left my food in the lobby without letting me know they were there. I "discovered" them in the lobby and had to scramble around to get someone to bring them to my door.

I order delivery because of health issues and this defeats the purpose if I cannot get deliveries to my door. I contacted Giant a week ago, and to date have not received a response to this is issue.

The produce is disgusting! How they can put that out for sale is mind boggling. I only shop at Giant because it is most convenient. Everything is stale or expired. The prices are ridiculous! $9.59 for a 12 pack of root beer. $6.50 for a tub of cream cheese. I miss the days owned by Izzy Cohen! At least quality was always on point!

Just went to Giant Supermarket in Ephrata,Pa. After shopping, I asked the cashier for a replacement Giant Card which I got with instructions on switching my gas points. The IGNORANT female at the Customer Service desk came to say she ordered my card last time. Question : so WHY DIDN'T SHE GIVE ME A NEW card ? The cashier did.

This is my worst online shopping experience: What kind of website didnt allow you to add items to the cart? and even if you managed to add it, the items in the cart were all deleted before you check out, very frustrating!
"Error message: You have been logged in, we could not save the items in your cart, your entered zip code does not match the zip associated with your delivery address."
I was ordering for pick up, but the above message kept appearing. My giant food registered account has the same zip code as my local store. What a waste of my time! Goodbye Gaint! I will give my money to Safeway.

Terrible, I just happen to be in town on a business meeting and I’m trying to order groceries online and it makes you put in your address for delivery however it’s a pick up so I called the store and they told me that I have to put in my address for delivery not only that I have to sign up for a giant card or it won’t even let me finish shopping that’s ridiculous that should not be mandatory that you put in a giant card or sign up for a giant card just to get groceries online I should have the option to opt out of a giant card especially if I’m not even from the state they don’t have a giant where I live so I think that is terrible..

Why when you order online they always for get to bring all your stuff. I don’t understand it. I am going to start going to the store to get my groceries because this is starting to make me mad

My elderly mom who has be a Giant customer for 50 years said she was treated rudely by her cashier at the Golden Ring location when she put her reusable bag on the counter the cashier said don't sit that there we don't do that. Really good customer service there Giant. My mom says they are always out of stock in on sale items they have Coke on sale but don't have any regular or diet only sprite I told her I wouldn't even waste my time going there she agreed.

This is a great store. I shop at the giant on Annapolis rd shopping center in Maryland. This Giant is very clean and quiet plus it's not crowded all the time like other stores. U save money here just as much as u save at Walmart most of the time. The fruit and vegetables are always greatlooking, and they always have alot of items on sale.I think this is the best Giant in the area.

Giant Food Stores are way... too expensive and the prices listed on items, many times are not the price at the register. When trying to eat healthy, please do NOT shop there!

I was a customer for 10 years, but I stopped shopping at Giant the about a week ago. For 5 weeks straight I had attempted many times, via the app and website, to redeem my points for dollars of my grocery purchase, but it kept giving me an error message each time. The store I shopped at did not have a gas station and it would have been a waste of gas to drive across town to the other location just to get and use points on gas. After reaching out to customer service each week during those 5 weeks, nothing every got fixed. They had to keep manually redeeming my points for me and IT still hadn't fixed the issue. It became very frustrating and inconvenient. Customer service is only open so long, so I couldn't always reach out and have them redeem my points and with my schedule, the best time for me to go was late. I got tired of it and stopped shopping there. There was no point to continue shopping there when there are other places I could save on groceries and whose apps work. Bye Giant! You lost a customer of 10 years. Maybe if you fixed the issues so customers could actually utilize their points, especially when the only option they have is to use them on groceries, you wouldn't lose customers.

My 97 year old mom needed some food. I mistakenly thought Giant Food would be a good choice since I live across state. The first time I placed the order which included a $30 promo they didn't like the way the address was put in so they cancelled twelve hours later even though it was correct. I contacted them the next day and they put the order through manually. I used her food stamps. They initially took out $62 from her food stamps but the total was only $41. When I contacted them about the refund they said it was going to be issued to another family members credit card. I argued with them that they were taking food from an elderly woman. They didn't care. They said I should get it back from the family member. My mom didn't get food from a family member, they got it from Giant. They have literally taken food out of the mouth of one of the most vulnerable citizens. And they don't care. This is being reported to the proper authorities.

So Pissed!! Family got back from vacation in mid July. Wife and I and our oldest kid ended up with Covid. I've never used a deliver service but had no choice since we had no food. Used a couple of different services so the other kids could eat different things. Used Giant and got some products - one of them being eggs. Wife finally feeling being better so she came down and noticed that we received expired eggs. They expired towards the end of June!!

I parked in the supermarket parking lot and went to the DMV and then the grocery store. Giant hired Advanced Towing to manage its parking lot and Avanced Towing towed my car. When I picked up my car, the woman at Advanced Towing was rude and officious. She didn't care that I had gone into the supermarket and was laughing audibly at my frustration that my car had been towed.