The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
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Lisez les avis des autres
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Voir plus
L'entreprise a répondu
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... Voir plus
L'entreprise a répondu
I ordered a green ruffle top which stated 95% cotton in the website but it’s come and it states 95% polyester on the label? I have tried to add a 1 star review to the website but it is not yet showing... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Coordonnées de contact
4,1
Bien
312 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Wonderful woollen socks!
Bought some wonderful woollen socks. Great choice and great quality.
4 novembre 2025
Avis spontané
Réponse de Glassworks London
Hi there,
Thank you for your kind words! We’re so glad you’re enjoying your socks and appreciate you taking the time to share your experience.
Maria x
Fantastic customer service
Fantastic customer service!
I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them by Royal Mail, they not only re-sent it to me free of charge, they kept me updated throughout and ensured my package was eventually safely received. If I could give more than 5 stars, I would! One very happy customer
6 novembre 2025
Avis spontané
Réponse de Glassworks London
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could make the situation right and ensure your parcel reached you safely. Your kind words mean a lot to us, and we’re delighted to have provided the service you deserve. We really appreciate your support and look forward to serving you again in the future!
Maria x
Great customer service
Great product, good price and great customer service-acknowledged my request for a forgotten discount I was entitled to use. They just refunded me the difference: so prompt and efficient.
16 septembre 2025
Avis spontané
Réponse de Glassworks London
Hi Charlie,
Thank you for your kind words! We’re so glad you’re happy with both the product and the service. It’s always our goal to be fair and efficient, so we’re pleased we could quickly sort out the discount for you. We really appreciate your support and look forward to serving you again! 😊
Best,
Maria
Beautiful Dress
This dress is beautiful and arrived well packaged and uncreased.
I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prints that were available then.
The dress is very well made and fits perfectly. It is labelled S/M and I am a size 12 at present due to biscuits!
I was not happy with Royal Mail because they do not follow instructions and are unreliable these days compared to Evri. I would have preferred not to have the item requiring a signature because I found it hard to be in at the appropriate times. Royal Mail claimed to have been to my house when they had been nowhere near, and I had been waiting in for them. The dog had not barked so they had definitely not been. They are unreliable and do not stick to schedules. If they had been, as the email stated, there would have been a card put through the door. I would suggest a more reliable carrier this is not my first negative experience with Royal Mail.
22 août 2025
Avis spontané
Réponse de Glassworks London
Hi Beverley,
Thank you so much for your thoughtful review! We’re delighted to hear you love the dress and that it arrived in perfect condition. We’re sorry to hear about your experience with Royal Mail. Your feedback is really valuable, and we’ll take this into account when reviewing our delivery options. We truly appreciate your support and hope to serve you again soon!
Best,
Maria
There’s no return details in the post…
Clothes are amazing and I love the company. But the return details aren’t included in the post from the online order. I’ve emailed the company and it took a little while to hear back. You have to have an account to request a return. So a bit of a faff. However someone from customer service called me, apologised and I received the details for the return and the money reimbursed very quickly.
9 août 2025
Avis spontané
Réponse de Glassworks London
Hi Vickie,
Thank you for your honest feedback and kind words about our clothes and company! We’re truly sorry for the inconvenience you experienced regarding the return process and the delay in getting the details. We appreciate your patience and are glad to hear our customer service team was able to resolve the issue quickly and get your refund processed.
Your feedback is valuable to us, and we’ll use it to improve our process and make returns easier in the future. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Maria
Great place to shop!
The selection of items in store was amazing and high quality without the sticker shock! The staff was helpful and kind as well!
26 juillet 2025
Réponse de Glassworks London
Hi Ilene,
Thank you so much for your kind words - we can't wait to serve you again soon ❤
Best,
Maria
Réponse de Glassworks London
Hi there,
We're so happy you loved our products and service! Thank you so much for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
Great quality clothing
Great quality clothing, quick delivery & recyclable packaging. Really enjoy shopping at Glassworks!
16 juillet 2025
Avis spontané
Réponse de Glassworks London
Hi Ellie,
Thank you so much for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
Réponse de Glassworks London
Hi Gryff,
We are so happy you love your socks and thank you for taking the time to let us know ❤
Best,
Maria
Great help ,nice recycle packaging
Great help ,nice recycle packaging . Nice clothes and nice designs
25 juin 2025
Avis spontané
Réponse de Glassworks London
Hi T,
Thank you so much for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
The dress is super stylish!
The dress is lovely and stylish without any fuss! Very flattering.
Super fast delivery, dress was wrapped very prettily.
Fantastic after care service too!
Would recommend you give Glassworks a look.
20 juin 2025
Avis spontané
Réponse de Glassworks London
Hi Sue,
We're so glad you love your dress! Thank you for your kind feedback - we can't wait to serve you again soon ❤
Best,
Maria
Réponse de Glassworks London
Hi Donna,
We couldn't agree more! 😉 Thank you so much for your kind words ❤
Best,
Maria
Really ❤️ the product and I now have…
Really love the product and I now have several pairs of socks
26 mai 2025
Réponse de Glassworks London
Hi Wendy,
We are so happy you love our products and thank you for taking the time to let us know ❤
Best,
Maria
Love love the sheer socks second time…
Love love the sheer socks second time of purchasing they are so pretty wash up well love them, 8 pairs so far👍
3 juin 2025
Avis spontané
Réponse de Glassworks London
Hi Christine,
Thank you so much for your kind words! We're thrilled to hear you love the sheer socks as much as we do. We truly appreciate your support and can't wait to have the pleasure of serving you again soon!
Best,
Maria
Really love these sheer socks
Really love these sheer socks, which are bang on trend. Site was easy to negotiate and find what I was looking for. Transaction and delivery really great too. Highly recommend 👍
26 mai 2025
Réponse de Glassworks London
Hi Annie,
Thank you for taking the time to leave such a kind review. We're so happy to hear you love your new socks!
As an independent business we appreciate that you've chosen us for your sock needs. We run small, limited edition runs so keep an eye out for our next drop :)
All the best,
GWL x
Réponse de Glassworks London
Hi Julie,
Thank you so much for the five stars! We're thrilled you loved the socks and that they arrived quickly. Enjoy! 🌟🧦
All the best,
GWL x
One of my favourite places to shop
One of my favourite places to shop! The customer service is consistently excellent and they always have such unique, standout products. I love my burgundy jacket so much I refuse to take it off, seriously lol!
8 mai 2025
Avis spontané
Réponse de Glassworks London
Hi MM,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you loved the experience and your jacket! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Réponse de Glassworks London
Hi Sophie,
So glad to hear you and your sister loved the socks! Thank you for sharing the experience and taking the time to rate our products and services. We appreciate you thinking of us for your gifting needs! We aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Delighted with socks
Delighted with socks, already had lots of compliments. Will be ordering again. Sent quickly and gorgeously packed.
24 avril 2025
Réponse de Glassworks London
Hi Rachel,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services. I'm happy to hear you loved the socks! We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great jeans!
I bought lots of great denim - amazing quality and fits. Also really great prices :)
30 avril 2025
Avis spontané
Réponse de Glassworks London
Hi Lauren,
So glad to hear you love your purchases! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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