Gleeson Homes Avis 

Friendly & caring sales managers are always there to help, advise in any way they can ( Sue & Manish)

Friendly &helpful site managers always there to a help, advise etc also the building contractors with any queries etc on your property soon get any problem sorted.

Also Gleeson themselves for giving me time to re-sell my property again
Many thank to you all

We arrived at the Bracken Park development without a confirmed appointment, and although Stella was already with other customers, she still came out to greet us and kindly offered us a later slot. Our appointment began just 30 minutes before the office was due to close at 5pm — yet we were still there at 7pm, with Stella going above and beyond to show us around the properties and guide us through our reservation and choices.

She made what could have been a daunting and stressful process feel smooth and manageable by simplifying everything and helping us prioritise what we needed most. Her knowledge of the build process and appliance functions was excellent, and she arranged a further appointment for us to finalise fixtures and fittings — all after an already long and busy day.

Throughout the entire experience she was friendly, professional, patient, and genuinely made us feel at ease. Stella is a credit to Gleeson Homes.

Before we moved into the new build house the process was amazing, if you emailed it would be responded to straight away, if you rang someone would always answer. Now that we have moved into the house we find it near impossible to get in contact with the sales team for stuff we are still waiting for and the site team. We are extremely disappointed in how things have gone since moving into the house. Big issues that we have brought up have been told they can’t be fixed. We have had so many issues / snags in the house. From the house demo, the snags we picked up on weeks ago still hadn’t been fixed and still not fixed when we moved in. The most recent one being the cupboard door falling off and damaging the oven hob. We have tried to keep an open mind about all these issues however starting to get really annoyed due to how many issues there is. It’s as if they have built the house as quick as possible with no quality or care. How this passed the inspection I never know. We have also been told by contractors that have been around to fix some of the issues that if it was their house they wouldn’t have moved in due to the amount of issues they can see. We haven’t been able to settle in the house yet due to the amount of things that need fixed. This is not a home, it’s still a construction site.

Tina Walker is so Amazing. Helping us to make the best choice .excellent customer service skills 👌 👏 👍

I’ve just bought my first house with Gleeson (The Woodlands, Co. Durham) and the service was very good. Staff, especially the customer service team, were friendly, professional and able to answer all of my questions and address my concerns. My moving-in journey was smooth and mostly hassle-free. A special shoutout to Alison at the Sales Centre for all her help and expertise! The portal allows you to report minor snags with ease and issues are addressed promptly.

Abbey was very helpful during the sale of my house. It was my first time buying a house and she helped me with the process. Regarding the problems I had, Abbey was vey helpful and was immediately getting them sorted. Abbey is friendly and very efficient in what she does.

Alyson has gone above and beyond for us to get our date and chase updates. She gave us so much advice as first time buyers and she answered all our questions no matter how small. Very much appreciated she really cares for her customers. From a very grateful and appreciative couple at castledene plot 56 xx

What a wonderful visit to the Bracks Farm sales office yesterday, meeting Alison who was covering the usual sales woman. She was so reassuring & knowledgeable & we feel much more reassured about the process after talking to her. Hoping that she’ll be able to sort things out for us this week. 🤞

We recently moved into our new-build property and, unfortunately, our experience so far has been disappointing. Within the first few weeks, we started reporting multiple snagging and cracking issues around door frames, window seals, walls, stairs, handrails, and other finishing areas. Several of these concerns were either declined or dismissed as normal shrinkage despite the property being brand new.

Some of the same issues were reported again months later after worsening, but responses continued to rely heavily on warranty exclusions or homeowner maintenance rather than proper inspection and resolution.

We also experienced failure of the garden gate within only a few months of occupation, where the timber split around the fixing and latch area under normal use.

While minor snags can be expected in any new-build home, the volume of defects, the standard of finishing, and the handling of customer-reported issues have been far below what we expected. The experience has affected our confidence in the workmanship and aftercare service provided, and at times the build quality and finishing have felt rushed.

I had such a smooth and straightforward experience buying my home with Gleeson. I originally just wandered in with no real intention of buying, but within a week I had put down my reservation fee and shortly after that, my deposit too—it all just felt right.

Steph was absolutely brilliant throughout the whole process. She made everything feel easy and stress-free, always keeping me updated with regular emails on the progress, as well as the occasional phone call. She was consistently polite, helpful, and reassuring, which made a big difference.

From that first visit to getting my keys just four months later, the whole journey was seamless. I couldn’t be happier with how everything turned out!

Throughout the buying experience being a 1st time buyer Emily was fantastic helped me with paper work and understanding types of documents, really friendly and good service

Just wanted to say a massive thank you to Dani and Allison at The Woodlands who have made the start of our part exchange journey super easy. We are still in the process of our part exchange however all questions answered straight away or if not sure of answers went away and found them and called us straight back! Everything explained in a way we understand. Dani was amazing this morning whilst Alison was out of office and picked everything up as if we had met each other before and made us feel at ease about everything. Can’t wait for the rest of our journey!!

Disappointing service by some staff, they only do what they can be bothered with. We were told different things every time we wanted updates and the goal post would keep moving. Be careful who you have to deal with.

Excellent communication and help from Adrian at All Saints. Always smiling, friendly and welcoming.

We are a little family and first time buyers, we’ve recently moved into our house on Holton Croft, i honestly haven’t got one bad word to say about the whole process!

Charlotte from sales has been absolutely amazing, communication is 5 star. She is definitely a very good addition to the team, she has made sure we have been sorted quickly and talked us through every step of the way in a short space of time!

Alannah, deputy site manager, she should be site manager because she is absolutely fantastic, to be fair she’s doing the site managers job anyway she’s always been our point of contact from day one, absolutely nothing has been a problem when we’ve asked any questions she has answered! When little things have come up as an issue Alannah has resolved it straight away!

The aftercare is second to none so far, so pleased we’ve bought here your looked after that’s for sure!

Also our house is amazing some defects to be expected but nothing major, overall a very very happy customer! Thankyou from Jordan, Luke and Louie :)

There after sales is rubbish. They do not want to fix problems that they have caused. When we moved in, our back garden looked like a dump for builders rubbish. They came and rotated it to remove bricks, rocks, builders rubbish. They could not of rotated very deep because when the weather turned nice, I started to dig the garden and found loads more builders rubbish and a lump of concrete about 2-3 meters wide and 5-6 meters long about an inch under the soil. I raised a complaint with Gleeson's and they refused to do anything about it.

If you get a problem with your house due to shoddy workmanship, don't expect Gleeson's to sort it out.

When our property was handed over to us, we were told on our doorstep from the sales team and the head of builders, that should we have any problems with ANYTHING on site to get in touch with customer service. Our problem is regarding the covenants that we had to sign, these are not being adhered to with quite a few properties on our housing development. Contacted customer service who have literally told us, there is nothing they can do to make sure all properties uphold these, get legal advice! So asked a solicitor and they have told us that the developer can enforce them while still in control of the site —which they are! Very disappointed in the over-promising during sales and now falling back on the legal reality.

Update. Had a response as below but are still doing nothing as per their response stating they have given me options. No options were given apart from seeing a solicitor. Dont be fooled by these builders, NO AFTERCARE IS GIVEN

Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.

The quality of the house itself is excellent — I really love the build and attention to detail. Whenever I’ve had a question or needed something looked at, I’ve always received a prompt and helpful response, along with clear advice.

The location is also a dream come true. Living so close to the sea is something I’ve always wanted, and this development is perfect for that lifestyle.

Overall, I couldn’t be happier with my experience and would highly recommend Gleeson Shorelands to anyone looking for a new home. A genuinely 5-star experience!

We have loved it so far, the house is beautiful and is just about starting to feel like home.

The whole experience has been good from start to finish. Any questions we had were answered quickly. There really are no negatives to mention.

We did have a few defects but they were sorted out by Neil and the team within the week and he assured us that any other problems we may face will be rectified so we have nothing but good to say about everyone involved at Gleesons.

Jess helped us with everything on the sales side of things and made life a lot easier for us by explaining everting in detail and checking on us to make sure we were okay through the process and understood everything.

We would like to thank you all for the time and effort that you have put into our home and with us throughout the whole journey.

Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.

Emily joined towards the end and like dani she's had everything sorted before we heard anything from the legal side of things as well as being lovely to deal with.

As for the site manager gav has been amazing any questions about the house or the equipment inside he's explained it all really well, any little snags we've come across if we've happened across him on site he's popped in and sorted it within minutes.

All in lyons edge is definitely earning its popularity peaceful well built and with a great site team.