Glisshop Avis 168

Items as described. Unable to change or combine orders prior to shipping. I made three separate orders within 24 hours and was charged over €23 for each small package i.e. €69 in shipping for three small packets which took two weeks to arrive in the U.K. They were shipped via a U.K. distributor so would not have cost €69. Good quality products but unlikely to use in future.

I needed customer support following my purchase and I have had one email response after a few days but I also replied with a further question and I am awaiting a better response at this time which fully answers my question.

Very happy with the service, everything arrived and the items were gorgeous and of very good value. Recommended 👍

Very pleased with the service and the Cabia backpack. Looking forward to to using it.

Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items.
Loved the ski boots, but needed to return the other pair, ordered for choice. Very easy to set up a return. Label provided and collected from my door. Excellent service all round.

Skis arrived in excellent condition. I asked for advice on setting the binding correctly which was provided very quickly.

A very smooth experience, quick delivery, boots arrived in perfect condition. Very happy - thank you!

Great service.. second set in two years.. both times were great.. thanks

Update: After receiving a phone call from Joanna I have decided to upgrade this to 3 stars. She called me first thing on the following Monday to confirm that there seemed to a problem with one of their pallets going missing. She was incredidbly apologetic of the situation and gave as much information as she had available. The reason I have decided to upgrade this is because they offered an immediate refund where many companies would just state that they are investigating and that I should wait a bit longer. Considering the package has gone missing and not just a really slow delivery, I feel that they have rectified this quicker than most but I still maintain that tracking on their pallets is necessary to avoid situations where they are unsure what has actually happened as they have no idea where their pallets are once they have been handed over to their courier.

Shipping takes way too long and the company provides very little information about where the product actually is. I am still waiting and getting concerned. I was originally told it should arrive in UK by early last week, then I was told Thursday. Then they said by Friday or Saturday it will definitely arrive in the Royal Mail network but still nothing. I have asked for international tracking but they said as it is shipped in bulk they cannot offer this. Most companies use this way of shipping so I don't know how they all can manage to provide international tracking but Glisshop is supposedly unable to provide any further details and just gives guess work.

I ordered 2 weeks ago now and Royal Mail is still saying waiting to receive package.

I gave an extra star because at least they actually have a phone number and live chat on their website and are responsive to it. So you can actually get hold of someone even if they do not offer much information and they come across as very irritated and cold with genuine concerns with not a sympathetic or apologetic word in their vocabulary. It is like it's an inconvenience to them that customers buy products from them and act as if they are doing us a favour and not that I have spent a large sum of money buying products from them. I find the excuse that they ship in bulk so bizarre. I have never ordered something that is only tracked part of the way and most companies use bulk shipping. They really need to invest time and money into fixing this because I know I certainly won't be ordering again with the same methods. I can only say that I am happy that I took part in the free shipping promotion because if I had paid the advertised £20 for this privilege I would have been furious.

I’ve bought helmets and skis from here, always a good price and the customer service was amazing each time. Can take a bit to ship to UK sometimes since it’s from France but not too long. And the customs fees were already included. 10/10

Ordered a week ago. The day after ordering I recieved a dispatch notification with a tracking number that does not work. Contacted them by email without response, then on the support chat on the website. Customer service very cold not even a "hello" or "sorry for the inconvenience" on the chat. Finally, I got a response via email too, I was told that the tracking would not update until through customs. I've never had anything like this before, usually there is still tracking in the country of origin (France). I replied to ask when they expected it to be delivered (it is a Christmas present), given that I have no tracking (estimate when ordering was before Christmas) and I have had no response. They also said it had been dispatched Tuesday, but I received the dispatch email last Thursday which makes no sense. Even if I receive it, the communication is very poor (for example, if there is a problem with the tracking, explain it - I recieved an email with a tracking number that doesn't work at all for the past week, it is quite unsettling for quite a big order!) I have found the service very unprofessional up until now. Will update if/when I recieve it.

Van de zomer Tubbs gekocht voor een aanbiedings prijs! Helaas ging er / of was er één binding kapot toen ik ze in februari ging gebruiken.
Contact opgenomen met Gliss sport, Tubbs terug gestuurd en gerepareerd weer ontvangen!
Super service!! Dank jullie wel !!

What a team they have at Glisshop. I purchased skis and boots. Great informative staff who care.
Incredible service from beautiful people.

Our item was exactly as described. Delivery is considerably slower than other vendors, but the estimated delivery date was stated upfront and it was delivered when expected

The price of the poles was excellent but the flat rate postage does seem a bit steep at £19.99 especially by Evri. I would have preferred it to be by DHL as their tracking is far superior

Received my order delivered to my front door by the courier, it was exactly as ordered and at a great price! I would have no hesitation in recommending the company to friends or family.

Fast and smooth delivery. Great product.

Delighted with my new Volkl skis and bindings, good value, good service and good communication throughout.

Wide choice of equipment, many well priced offers, easy order process. Customer services prepared to really help as much as possible. Recently ordered skis which are exactly as described, bindings were fitted accurately and ready to go. Another happy purchase from Glisshop.

Great service and great contact. Great products at amazing prices