Glisshop Avis 

Réponse de Glisshop

25 janv. 2025

Hello Mr Webb,

Thank you for your feedback, and I sincerely apologize for the frustration you experienced with the delays and lack of communication regarding your order.

I’ve looked into your case and can confirm that your order was successfully delivered on 13/01. While I’m glad you’ve now received it, I completely understand how the delay and the lack of updates would have been disappointing.

We’re taking your feedback seriously and are working on improving our tracking system and communication process to ensure this doesn’t happen again. If there’s anything else we can do to assist or if you have further concerns, please don’t hesitate to reach out.

Best regards,
The Glisshop team

Réponse de Glisshop

6 janv. 2025

Hello R B,
thank you for taking the time to give your opinion. Indeed, your order should have been dispatched a long time ago. We experienced a system glitch that we need to investigate further. However, your order has been prepared this morning and will leave tomorrow. Evri should be able to deliver the parcel to you at the beginning of next week. We apologize for the inconveinece caused.
Best regards,
The Glisshop team.

Réponse de Glisshop

25 janv. 2025

Hello Tomer,
Thank you for reaching out and sharing your concerns. I’ve looked into your case and wanted to clarify a few points.

Firstly, I can confirm that the shipping fee you paid was for standard delivery to Austria, not a premium home delivery service. However, I completely understand how the situation might have caused confusion, especially given the email you received.

I can also confirm that your parcel was successfully delivered to the pickup location on 30/12, and I see that you collected it on 02/01. While I’m glad you were able to retrieve your package, I understand your frustration if the delivery didn’t meet your expectations.

We sincerely apologize for any inconvenience caused by the delivery process and any unclear communication along the way. Please know we’re reviewing our processes to ensure a smoother experience in the future.

Best regards,
The Glisshop team

Réponse de Glisshop

9 janv. 2025

Hello,
We are sorry to hear that you have not received your order yet. To assist you further and resolve this issue as quickly as possible, could you please provide us with your order number? We will do everything we can to help.
Thank you for your patience and understanding.
Kind regards,
The Glisshop team

Réponse de Glisshop

25 janv. 2025

Hello Beth,

Thank you for updating us, and I’m sorry to hear about the frustrating experience you had with your delivery. While I’m glad to see that your order was eventually received on 23rd December, I completely understand how disappointing it was to deal with inconsistent tracking updates and multiple missed delivery attempts, especially during the busy holiday period.

We truly value your feedback regarding the courier service. We recognize the importance of reliable delivery, and I want to assure you that we are actively working to improve this aspect of our service. In fact, we are planning to transition to Royal Mail as our delivery partner this spring to ensure a better and more consistent experience for our customers moving forward.

We also take full responsibility for the lack of communication and support in this case. Your feedback highlights areas where we need to do better, and we are committed to improving our customer service processes.

Once again, I’m sorry for the inconvenience caused, and I hope we’ll have the opportunity to provide you with a smoother experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.

Best regards,
The Glisshop team

Réponse de Glisshop

25 janv. 2025

Hello,
Thank you for reaching out, and I’m sorry to hear about your frustration regarding your order. I’ve reviewed your case and would like to provide some clarity.

According to the courier’s records, the parcel was delivered to the front of your door. However, as you raised concerns about not receiving it, we immediately launched an investigation with the courier. While this was ongoing, we understand how inconvenient and stressful the situation must have been for you.

To resolve the matter, we issued a full refund on 23/12 as we take customer satisfaction very seriously. I can assure you that we are a legitimate company, and we deeply regret that your experience did not meet the standards we strive for.

If there’s anything further we can assist you with, please don’t hesitate to contact us.

Best regards,
The Glisshop team

Réponse de Glisshop

20 mai 2025

Hi,

Thank you for your message, and we're sorry for the lack of updates regarding your delivery.

We understand your frustration – while we don’t aim to compete with next-day services, we absolutely agree that communication and clarity are important. For UK orders, please note that shipments are dispatched from our warehouse only on Tuesdays and Thursdays. Additionally, tracking information is updated only once the parcel is handed over to the UK courier, which can create a delay in visibility, even though the parcel is on its way.

We know this can be confusing and we're actively working to make this process more transparent. In the meantime, we hope that your order reached you safely.

Best regards,
The Glisshop Team