Global Edulink Avis 2 092

There were some initial delays and technical difficulties, however as soon as the staff realised, they bent over backwards to give me access to the course before the weekend, as I had asked. They coordinated their response very quickly and in a matter of hours I had full access to the course.

I have been studying with these for a couple of years and had always received really good service and communications. However, the last 2 courses I have done I have purchased hard copies of my certs, the first took almost 3 months to arrive and my most recent one is 2 months and I am yet to receive it. Their customer service is appalling, they never answer the phone, queries submitted through the chat function are read by them and remain mainly unanswered and the odd response you do get you are fobbed off. Don't bother using the company for training.

“Great experience with Global EduLink. The course was easy to follow, flexible, and perfect for learning at my own pace. Everything was well organized and convenient.”

Great experience and excellent customer service via whatsapp

I paid £989 for a Prince2 Agile course in December 2024. While I received access to the digital course and materials, I experienced very poor communication and had to chase the company for everything.

In January 2026, the company offered me a 60% refund (£593.40) as a goodwill gesture, which I accepted in writing. Since then, they have stopped responding and the refund has not been processed.

I've recently started the NCFE Level 3 Understanding Mental Health course, and so far I'm very pleased with it. My mentor, Chanu Fernando was assigned to me within a couple of hours and contacted me immediately, ever since then she is there whenever I have a question. The induction was informative and helped me clear a few questions I had. Overall, everything has been well organized and easy to follow. Thank you :)

Fraudsters do not do any courses with these bunch. Big time scammers. Just courses no exams. After waiting for more than 1 year. They have agreed to refund the 60%. But from that email its being over 3 months and no reply. Do not purchase any course from them.

I paid £35 on 08/07/2025 for a certification and chased for the first time on 01/08/2025 after receiving no updates. Since then, I have continued to follow up — at least 10 times in total — including further messages in August and November 2025, yet I still haven’t received a single meaningful update or the certificate itself.
The complete lack of communication has been incredibly disappointing and unprofessional.
I completed the certification early so I could meet the requirements for a new job role that needed physical proof of certification. The delay has actively affected my recruitment process, and I’m only fortunate that my employer agreed to go ahead with employment after seeing screenshots of my online completion and the emails I’ve sent chasing this issue.
For a paid service, this experience has been unacceptable. Months later, I still have no certificate, no explanation, and no support.

I paid in full on day one and completed the Level 3 Award in Childcare and Education in under three months, finishing all units by September 2025 with no issues at any stage. All work was passed, positive feedback was received, and I was formally confirmed as having completed the qualification.

There was no actual teaching involved — the course consisted mainly of links and written materials, which I worked through independently. Despite this, I met all requirements quickly and without needing support.

I was told the External Quality Assurance (EQA) process would be completed by the end of November and that certification would follow shortly. After November passed, there was no communication at all.

Only after submitting a formal complaint in December did I receive a response, confirming that the EQA had already been completed and that they were “waiting for the certificates to be released by the awarding body.” I was also told my case was a priority.

It is now months after course completion and over a month since that assurance, yet I still have no certificate, no timeline, and no updates. Emails and live chat messages have gone unanswered.

Paying students should not be ignored after completing a qualification that directly affects employment and career progression. Based on my experience, I cannot recommend this provider due to poor communication, lack of transparency, and failure to deliver certification within a reasonable timeframe.

It is an easy to navigate website with many learning opportunities.

A pending issue was resolve by today IT Team Support, and the new courses bought today were activated once the payment was confirmed. This great experience really helps to recovery customer trust and purchase intentions. Having such a lovely team is really of great value for the company.

The team has been incredibly supportive as I begin my course—from their clear communication to the warm and informative introduction call. I’m looking forward to completing my studies and continuing to work with the Global EDU Link team.

Studying with Global Edulink ,improved my employment possibilities and it made me more confident . The structure of the courses , I have chosen ,was not easy but it paid off at the end . It is an affordable learning platform , and it really is professional when it comes to lates market needs . I would strongly recommend this platform to everyone who needs a good price and time flexibility . thank you for the great opportunity .

great mentor, super helpful and great customer service

Fantastic team and always happy to help

Its really a great learning lesson/course, that can help me in the future.

No proper communication,worst administration,avoid this one

I completed a Digital Media course with Global Edulink and found it very well structured. The lessons were clear, and the content was easy to follow from start to finish. It was a smooth and straightforward learning experience.

Clear, direct and supportive.
Anna Taylor talked me through the portal and processes of the course Level 3 Award in Education and Training, and I am looking forward to getting stuck into it.

Almost 2 months since I requested a refund, a few weeks since they would “expedite” the request. No communications, no refund, horrible customer service