Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Voir plus
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Lisez les avis des autres
Our annual boiler service had been arranged, the night before we got a message the service would be in the morning, in the morning the engineer phoned to say he was on his way, the engineer "#538"... Voir plus
L'entreprise a répondu
Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Voir plus
L'entreprise a répondu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Glow-worm
Écrit par l'entreprise
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Coordonnées de contact
Nottingham Road, DE56 1JT, Belper, Royaume-Uni
- glow-worm.co.uk
4,4
Excellent
7 k avis
Demande des avis aux clients
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Réponse de Glow-worm
Thank you for your 5* review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your new Glow-worm boiler.
Kind regards, Glow-worm
Bought a boiler from this company in…
Bought a boiler from this company in 2019 and have had nothing but trouble ever since installation.
Everything apart from the outer casing has been replaced at least 3 times.
Had their engineers and British Gas engineers out twice a year since it’s been installed.
Glow worm / Valliant had promised that they will replace it if they couldn’t fix it but always managed to get it running for 6 months before it broke down again.
Same error codes coming up F75,F 71,F72, F74.
Also return valve corroding fixed three times.
Wire harnesses replaced four times and other parts I don’t remember the name of.
Always breaks down before winter when it’s at the coldest and sometimes we have to wait days for an engineer to fix it with no heating or hot water to wash with.
All we get is we are so sorry for your problems and we will get to the bottom of this!! What would of got to the bottom of this would of been to replace the dud boiler but no way and they put other barriers in place so they can get out of replacing it saying I didn’t have a service history.
Well if having an engineer out twice a year when after fixing the fault give the boiler a complete look over to make sure everything is working properly is not enough for them I don’t know what is.
This could be only hard lines on us that we bought a dud and I dear say that their boilers might work better for others.
If even if they offered a deal on a replacement we might of considered it but nothing.
Don’t like being rude but personally I wouldn’t touch them with a barge pole.
Worst customer relations I’ve ever witnessed.
9 septembre 2025
Avis spontané
Réponse de Glow-worm
Thank you for your review, we’re sorry to hear about your boiler. Having your boiler serviced once a year by a Gas Safe registered engineer ensures that you maintain your guarantee after the first year, avoid future repairs when problems are spotted early, save energy as our engineer will check your boiler is running efficiently, and increase the life expectancy of your boiler. Most importantly an annual service ensures that your boiler is safe. We have requested a contact number and email address through your Trustpilot review so we can locate your records to assist you, please email us at reviews@glow-worm.co.uk with your contact details, so that we can look into this. We look forward to hearing from you.
Kind regards, Glow-worm
My last boiler was a glow-worm so when…
My last boiler was a glow-worm so when it finally died after many years, with barely a problem, I decided to go with a tried and tested one. This new one it a bit smaller, but seems just as efficient. The only thing I am not so sure of get is it comes with a remote thermostat. I am told you can carry it around with you, like when you go to bed. Not sure about that. However all seems good so far.
28 août 2025
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you chose another Glow-worm boiler after your previous one lasted so long. Our homeowner technical team will be happy to assist you with any questions regarding your Glow-worm control on 0344 736 0049.
Kind regards, Glow-worm
Great brand and reliability and price
3 septembre 2025
Réponse de Glow-worm
We're happy to hear that you find our brand reliable and at a good price. Thank you for your feedback.
Kind regards, Glow-worm
New Glo Worm. The item was delivered and installed…
The item was delivered and installed promptly by my plumber, who has since 2011 has been used to service my boiler and any plumbing needs I have.
He has taken care to ensure my plumbing and heating system is in good order. I like the new boiler, even though the user instructions are not as easy to follow as the previous model.
24 août 2025
Réponse de Glow-worm
Thank you for your review, We're pleased you're happy with your Glow-worm boiler. Thank you for your feedback. Should you wish to contact us, all our contact details can be found here:
https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
The boiler quietly gets on and does its…
The boiler quietly gets on and does its job efficiently (yes, it is very quiet). Our installer made a good clean job of the installation and explained the purposes of the various components.
21 août 2025
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Excellent service
Had a boiler fitted and there was an issue with it. An engineer came out on a Sunday (bonus points for that) fixed the issue within 5 minutes. He was polite, explained what he’d found and what he’d done to fix it. Can’t fault them for their service at all! The boiler’s great to
27 août 2025
Réponse de Glow-worm
Thank you for your 5* review. We're happy to hear that the engineer resolved the boiler issue quickly and efficiently. We appreciate your positive feedback regarding the service and the boiler's performance.
Kind regards, Glow-worm
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
First class plumber
20 août 2025
Réponse de Glow-worm
Thank you for your review. We’re happy to hear about your experience and value your feedback.
Kind regards, Glow-worm
Great product
Great product , could do with a an easier check through for setup and working day by day …
19 août 2025
Réponse de Glow-worm
Thank you for your review, we really appreciate your feedback. Our technical support team will be happy to assist you with any setup or daily use queries on 0344 736 0049.
Kind regards, Glow-worm
Very professional,tidy worker
Very professional,tidy worker. Went through workings of new boiler before leaving. Well mannered and polite. Would recommend boiler to family and friends . Love my new glow worm boiler.
18 août 2025
Réponse de Glow-worm
Thank your for your 5* review. We appreciate you recommending our boilers to your family and friends and hope you enjoy your new Glow-worm boiler.
Kind regards, Glow-worm
Réponse de Glow-worm
We're glad you found our service friendly and quick. Thank you for your positive feedback.
Kind regards, Glow-worm
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
They were responsive to our needs
They were responsive to our needs, they turned up on time and completed the work satisfactorily.
4 août 2025
Réponse de Glow-worm
Thank you for your positive feedback, we're happy to hear this.
Kind regards, Glow-worm
It was all done in a day up and…
It was all done in a day up and running, no messing about 👍.
3 août 2025
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
New boiler
They turned up Started work straight away made an excellent job where very clean and tidy
7 août 2025
Réponse de Glow-worm
We're happy to hear that the work was started promptly and completed to a high standard, while maintaining cleanliness. Thank you for your feedback.
Kind regards, Glow-worm
We had a glow-worm boiler for 15years…
We had a glow-worm boiler for 15years before with no problem so we had the same again
31 juillet 2025
Réponse de Glow-worm
We're happy to hear that you had a great experience with our boiler for so long and chose us again. Thank you for your continued trust in our brand.
Kind regards, Glow-worm
Fantastic boiler recommend by
Fantastic boiler recommend by
and fitted by troy everything went perfectly and professionally. Have also given Troy the agreement to service it once a year , that’s how comfortable I was from start to finish
Thanks j Mawi
6 août 2025
Réponse de Glow-worm
We're happy to hear that the boiler was recommended by your installer and everything went perfectly. Thank you for your positive feedback.
Kind regards, Glow-worm
Marcel
The company did really well. Very nice gentlemen came and assembled the boiler quickly. I recommend this company. I'm very glad I chose this company. I was worried the first time if they would come and do the job, but they did come and did a good job. Thank you to your team; they did an amazing job.
28 juillet 2025
Réponse de Glow-worm
Thank you for your review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
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