Go Assist Avis 

Curtis was very helpful and explained everything clearly.

Everything was clearly explained. It is reassuring to know that as pensioners in our 70s and 80s there is a reliable company to call on if needed.

The service side of the company, finding and booking an engineer was fine; client service person helped arranged a call quickly, smoothly.

What isnt so good is the push to sign you up to subscription type services and the auto-renewing 'membership' scheme with a steep cancellation fee if you dont do it your colling off period. They are quite pushy on these subs and bit of a wrestle to cancel (you have to go through a bot, and required a formal email to progress - AI will find email and directors if needed to escalate)

They seem to think that by making it hard to stop/cancel the subs then this protects their business model, where paradoxically it is the companies with easy opt-outs have the highest rates off subscription retention. short-term focus = long term loss.

Terrible service, I waited for a call for 4 days after the engineer assessed my washing machine.
You then closed my ticket stating the washing machine is fixed when it clearly wasn't.

Wasn’t very happy with the service at all. Was told that the repair would be done in 14 days and after nearly two months it still wasn’t done. The date of the repair was moved many times before eventually getting it fixed. I not happy at all with this service. I’m looking around for a different company with better service now.

Natalie was so understanding and amazing she helped me with all my problems and gave me the solutions I needed amazing service

Spoke with Chris on the phone ran through everything so I understood felt at ease speaking to him very happy. Because previous company I spoke with wasn’t helping after I was back and forward calling different numbers getting upset feel happy that Ive found a company I can trust that will get the job done.

Chris was very helpful & talked me through all the options.

Customer service was great and options well explained. Only thing I would say as a negative was the background noise I could hear on the call.

Very clear explanation and good customer service from max

Chris was very helpful,everything booked infor a couple of days time.

Lovely bloke to speak to. Not all business like just after your money. got time to have a laugh . sorted the job very professionally. Lets hope the repair goes as well. Many thanks for your help.

Adam was very polite and Professional with regard to my repair

Really friendly and fixed my machine lol
Efficient left no mess
Really happy
Thank you

Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight away without any issue!
Very thankful for this delightful and helpful gentleman!

Louie was really helpful and quite understanding of what the issue was with my appliance. Louie was also quite friendly and we did have a little laugh about the situation. Was quite quick at booking a repair for me too. Great customer service with a bit of banter thrown in

Unfortunately from first contact img sale domestics the whole experience has been poor. I thought I was engaging with a local firm to support my community but this is not the case. The work seems to be distributed to others. I really wanted a small local reliable company on whom i could rely . If things improve I’ll let you know.