The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... Voir plus
L'entreprise a répondu
Really pleased with the service from Go Assist in Norwich. From start to finish, the Chris was friendly, professional and helpful. He kept me informed throughout the sign up process, he explained ever... Voir plus
L'entreprise a répondu
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Coordonnées de contact
Royaume-Uni
- go-assist.co.uk
4,2
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Chris was very helpful,everything…
Chris was very helpful,everything booked infor a couple of days time.
1 octobre 2026
Réponse de Go Assist
Thanks for writing to us, Gary. It’s good to know Chris made a positive impression. We’re pleased you chose to tell us how things went.
The Go Assist Team
easy to talk,clear
30 septembre 2026
Réponse de Go Assist
We appreciate your comments, David. We’re glad the process was straightforward. Hearing about your experience means a lot to us.
The Go Assist Team
Lovely bloke to speak to
Lovely bloke to speak to. Not all business like just after your money. got time to have a laugh . sorted the job very professionally. Lets hope the repair goes as well. Many thanks for your help.
1 octobre 2026
Réponse de Go Assist
Thanks Roy. We’re pleased the repair was sorted. Your feedback means a great deal to the team.
The Go Assist Team
Adam was very polite and Professional…
Adam was very polite and Professional with regard to my repair
1 octobre 2026
Réponse de Go Assist
Thanks for letting us know, Marie. We’re glad Adam provided such helpful service. Hearing about your experience means a lot to us.
The Go Assist Team
Really friendly and fixed my machine…
Really friendly and fixed my machine lol
Efficient left no mess
Really happy
Thank you
1 octobre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Susan. We’re pleased the repair was sorted. We really value you sharing your experience.
The Go Assist Team
Excellent service
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight away without any issue!
Very thankful for this delightful and helpful gentleman!
1 octobre 2026
Avis spontané
Réponse de Go Assist
We appreciate you getting in touch. We’re pleased the repair was sorted. Hearing about your experience means a lot to us.
The Go Assist Team
Helpful and friendly service
Louie was really helpful and quite understanding of what the issue was with my appliance. Louie was also quite friendly and we did have a little laugh about the situation. Was quite quick at booking a repair for me too. Great customer service with a bit of banter thrown in
1 octobre 2026
Avis spontané
Réponse de Go Assist
We appreciate your review. It’s good to hear everything was handled promptly. We’re grateful you took the time to leave a review.
The Go Assist Team
Unfortunately from first contact img…
Unfortunately from first contact img sale domestics the whole experience has been poor. I thought I was engaging with a local firm to support my community but this is not the case. The work seems to be distributed to others. I really wanted a small local reliable company on whom i could rely . If things improve I’ll let you know.
30 septembre 2026
Réponse de Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding business structure transparency and local booking expectations very seriously. We understand your initial disappointment in looking to support a small local business, only to find your booking managed through a national dispatch model that connects customers with local engineers.
While we operate a national platform, we are pleased to hear that you are happy with the engineers, customer service agents, and overall repair work provided during your visits.
Your feedback regarding trading name clarity and company structure transparency has been logged.
Kind regards,
Lucas
Helpful
Helpful, but never in my life have I had the misfortune to have to listen to such patronising drivel
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. We wanted the opportunity to look into the concerns you've raised, but unfortunately we've been unable to identify your account from the information provided.
We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so. As a result, we're unable to investigate the circumstances surrounding your repair.
We're sorry that your experience did not meet your expectations.
Overpriced, unreliable and long wait
Overpriced, extensive waiting times for repeat appointments and ordered the wrong parts so the repair couldn’t be completed anyway. To be fair I received a full refund when I pushed for this but still had a faulty appliance having been dealing with go assist for almost 4 weeks. The independent engineer I have engaged doesn’t think I need the part that the go assist engineer suggested and has given advice with a free of charge return if that doesn’t work. I would not recommend go assist.
1 septembre 2026
Réponse de Go Assist
We take concerns regarding repair delays, incorrect parts ordering, diagnostic accuracy, and lengthy overall resolution times very seriously. We completely understand your frustration at dealing with an incomplete repair over a four-week period, long re-booking wait times, and a misdiagnosis regarding which replacement part was actually required for your appliance.
We agree that diagnostic assessments must be accurate and that repair schedules should be fulfilled promptly without causing extended inconvenience. We are glad that a full refund was issued for your service once requested.
Your feedback regarding the engineer's diagnostic thoroughness, parts specification accuracy, and appointment turnaround times has been formally logged for internal review to help improve our service quality.
Kind regards,
Lucas
Curtis was very helpful explained…
Curtis was very helpful explained everything to me with no pressure Htook his time very polite and made a nice change to be treated this way
30 septembre 2026
Réponse de Go Assist
Thank you for sharing this, Lynn. It’s good to hear the service was helpful. We’re pleased you chose to tell us how things went.
The Go Assist Team
Booking process was simple informative…
Booking process was simple informative and attentive staff!
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Elliott. We’re glad the process was straightforward. We really value you sharing your experience.
The Go Assist Team
Oven master🤩
Repair man turned up at specified time, polite and courteous. Completed break with minimum fuss, obviously a good knowledge base.
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Mary. We’re pleased the repair was sorted. We’re grateful you took the time to leave a review.
The Go Assist Team
Réponse de Go Assist
Thanks Emma. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Very good service from Kevin who mended…
Very good service from Kevin who mended my dishwasher in record time. Very professional, friendly and knowledgeable on the Bosch dishwashers. Highly recommend.
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate your comments, Sarah. It’s good to hear the service was helpful. The team will be pleased to read your comments.
The Go Assist Team
Réponse de Go Assist
Thank you for your comments. We’re pleased everything went well. We’re glad you chose to share this with us.
The Go Assist Team
Repair made simple
Easy conversation. Max understood what I needed and organised a solution for me.
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Andrew. We’re pleased the repair was sorted. Hearing about your experience means a lot to us.
The Go Assist Team
Réponse de Go Assist
Thanks for writing to us, Kerry. It’s good to hear the service was helpful. Your feedback means a great deal to the team.
The Go Assist Team
Archie was great!
Archie was great, extremely knowledgable and explained my options clearly.
29 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Jake. It’s lovely to see Archie recognised for their help. We’re glad you chose to share this with us.
The Go Assist Team
Very helpful
Nikita was very helpful and honest about the service, costings and how it all works. He went through everything in such detail and helped me to understand it all
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Georgia. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
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