It was ok , had to wait 3 weeks for a 10 min job due to poor planning on where the part was delivered .. also the engineer was impatient ,, was trying to muscle the chimney hood cover rather than... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This is the second time in a month i have used Go Assist for two different sites, the service is first class from start to finish, dedicated staff and contractors. Adam was an absolute star to deal wi... Voir plus
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... Voir plus
L'entreprise a répondu
Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Coordonnées de contact
Royaume-Uni
- go-assist.co.uk
4,2
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just dealt with Max Glasgow Office and…
Just dealt with Max Glasgow Office and found him very helpful in organising oven repair engineer call out and have set up account for any future repairs required on all my kitchen appliances
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Helen. We’re pleased the engineer was able to help. We’re glad you chose to share this with us.
The Go Assist Team
Fast and efficient service
Fast and efficient service. Booked yesterday, fixed this morning! Engineer, Jake very friendly and knowledgeable!
29 septembre 2026
Réponse de Go Assist
Thank you, Ade. We’re pleased the engineer was able to help. We really value you sharing your experience.
The Go Assist Team
Réponse de Go Assist
We appreciate your comments, Sharon. It’s good to hear the service was helpful. We’re glad you chose to share this with us.
The Go Assist Team
Connor was cool and explained…
Connor was cool and explained everything with good detail. Legend
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate you getting in touch. It’s good to know Connor made a positive impression. Your feedback means a great deal to the team.
The Go Assist Team
Friendly and professional
Kristopher was friendly and professional. He found the problem very quickly and sorted it out. He told me how to care for my appliance to get the best performance and advised me on what to look out for if it starts to misbehave again. Excellent service
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Kate. It’s good to hear everything was handled promptly. We’re grateful you took the time to leave a review.
The Go Assist Team
Really pleased with the customer…
Really pleased with the customer service received so far. The call operator was able to locate the model of my dual fuel cooker quickly and the information he provided around repair options was clear and concise. I received confirmation text and email for my booking whilst still on the phone. Looking forward to the engineers visit and hopefully a successful repair.
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate you getting in touch. We’re pleased the engineer was able to help. Your comments matter to us.
The Go Assist Team
Great customer service thus far
Thomas took my call, explained the pricing options, booked a suitable date for cooker repair and was thoroughly helpful.
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for sharing this, Helen. We’re pleased the repair was sorted. Your comments matter to us.
The Go Assist Team
Excellent engineer
Excellent engineer, no fuss and fixed the problem immediately
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate your comments, Andrew. We’re pleased the engineer was able to help. We’re grateful you took the time to leave a review.
The Go Assist Team
Adam was friendly and explained…
Adam was friendly and explained everything clearly.
30 septembre 2026
Réponse de Go Assist
We appreciate your comments, Tony. We’re glad Adam provided such helpful service. We’re glad you chose to share this with us.
The Go Assist Team
Excellent service by Max
Excellent service by Max. Confirming everything I needed to know
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for sharing this, Sharon. We’re pleased everything went well. It’s always helpful to hear from our customers.
The Go Assist Team
Super nice and friendly guy
Super nice and friendly guy, with a great sense of humour. Also very helpful and on the ball. What a nice surprise. Deserves a raise!
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate your review. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Archie was brilliant and really polite
Archie was brilliant and really polite, fixed problem and showed me how to fix it if it happens in the future.
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for sharing this, Pat. It’s lovely to see Archie recognised for their help. We value the time you took to write this.
The Go Assist Team
Max was friendly and professional
Max was friendly and professional. They offered me same day or next day repair. He also included offers and membership on all my white goods which I took up, in an event of a breakdown. The booking process was quick and easy.
30 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Grace. We’re pleased Max was able to help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Thanks a lot for your patience and…
Thanks a lot for your patience and understanding.
30 septembre 2026
Réponse de Go Assist
Thanks for writing to us, Svitlana. We’re pleased everything went well. Hearing about your experience means a lot to us.
The Go Assist Team
Thomas was courteous
Thomas was courteous, polite,friendly + helpful. I had a positive outline of what I was paying for . Thankyou
30 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate your comments, Dee. We’re glad Thomas provided such helpful service. We value the time you took to write this.
The Go Assist Team
Super friendly and helpful
Phoned up earlier in the day and no one answered, then got a lovely phonecall from Will who was more than friendly and helpful.
29 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for your comments. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
I just paid £109!for a visit lasting…
I just paid £109!for a visit lasting less than five minutes (including the use of my toilet- which I should have charged for!) to be told that my machine can’t be repaired
Don’t use this service
28 septembre 2026
Réponse de Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the outcome of the visit. We understand how frustrating it is to pay for an assessment and be advised that the appliance cannot be repaired.
We're sorry that your experience did not meet your expectations, and we appreciate you sharing your feedback.
Kind regards
Go Assist
Really pleased with the service from Go…
Really pleased with the service from Go Assist in Norwich. From start to finish, the Chris was friendly, professional and helpful. He kept me informed throughout the sign up process, he explained everything clearly and made what could have been a stressful situation much easier
29 septembre 2026
Réponse de Go Assist
Thank you for sharing this, Darren. It’s lovely to see Chris recognised for their help. Your feedback means a great deal to the team.
The Go Assist Team
The dishwasher isn’t fixed
The dishwasher isn’t fixed. David didn’t replace the part I spent over £80 pounds on in addition to the 149 call out fee and my dishwasher doesn’t work after a month of tooing and froing. Terribly bad attitude also, was here for 10 minutes and kept referring to the appliance as she. Said the machine was just blocked. I’m fed up, disgusted and shocked at such terrible and expensive service.
21 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. We wanted the opportunity to look into the concerns you've raised, but unfortunately we've been unable to identify your account from the information provided.
We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so. As a result, we're unable to investigate the circumstances surrounding your repair.
We're sorry that your experience did not meet your expectations.
Adam was very helpful in organising a…
Adam was very helpful in organising a repair for my washer dryer! I’d had a bad experience from another company and I rang Go assist hoping for a better outcome! He explained everything and helped me to find a time slot that suited my busy schedule! Very happy ☺️
29 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Megan. We’re pleased Adam was able to help. Your feedback means a great deal to the team.
The Go Assist Team
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