Go2 Completesave Avis 

GO2 Complete Save is nothing but a fraudulent, predatory company stealing money from people without their knowledge or consent. Like countless others, I NEVER signed up for your so-called ‘service,’ yet you’ve been taking £18 from my account every month. I never entered my details into your website, and I certainly never authorised a direct debit – so spare me the copy-paste excuse you slap on every other complaint.

Your entire operation is a scam, preying on unsuspecting people and then gaslighting them into thinking they somehow agreed to it. No amount of ‘customer service’ spin will change the fact that this is outright theft. I want every single penny you’ve taken from me refunded immediately, or you can expect to hear from my legal team.

For anyone reading this – CHECK YOUR BANK STATEMENTS. If you see charges from these crooks, report them to your bank and raise a fraud claim. This company should be shut down.

£18 gone who are these people

Also got £18 taken of my account this month. Glad I’m reading all the reviews below.

Scammers.

They will steal money from your bank account without your knowledge for as long as they can

Thetrainline.com is the source.

Who are these people? Yet another scam. I contacted my bank to report a suspected fraudulent transaction but the payment was still taken by these criminals. If you see anything on your bank statement make sure to call your bank and report it straight away. I am now down £36

I don't even know who this is or how I cancel it but I will be contacting my bank tomorrow morning how have they got my bank details and ihavenot agreed to paying anything to anyone

used misleading adds to con people out of money who thought they were getting money back but were actually subscribing to a service they did not want and as it's done by a recurring payment, not a Direct Debit, it is much more difficult to spot

Theses scum bags stole 210 pound of me in total. For over a year they took 15 pound of me ever mouth and I only noticed today my bank are only Abel to repay me 75 pound of that back

Complete scam, wasn’t even aware I ticked a box or signed up to this fraud.

This is a con. You will be tricked into ‘joining’ when online shopping. If you find this company on your bank statement contact your bank immediately and follow the instructions on MSE forum to obtain a refund.

It's a legit scam.
Get your details via a selling site and charge your account monthly until you cancel.
No reply to emails and won't refund.
Beware.
Paul Ha

Rip offs been charged £15 a month since january and didn't even know.

This is complete savings, a website pop-up that offers cash back on transactions, with the £18 subscription fee in small print at the bottom.

Scam I don’t even know how they started taking my money

Why am I being charged when I did not sign up for anything scam company I want to be refunded.

they charge me £18 since Jan-2024 without my concent
got notification from bank yesterday and I reject the transaction. today I call them request cancel & refund. they can refund max 3 months and need to fill in another form for the rest.

Just spotted this transaction as a subscription coming out monthly. No recollection of signing up for it or how long I’ve been paying for this. I have never heard of them. I am retired and money is scarce. Will try calling to see if I can get a refund but not confident.

This is a service is a scam!
They do not clearly mark it as a separate service with its own fees associated, most that have signed up for this service have done so unaware they were doing so! Be careful of this service!!

Scam scam .....never sign anything and they took my money from account

We didn't realise we had subscribed

A charge of £15 appeared on my banking app with the reference "GO2.COMPLTESAVE.C" which was a complete mystery. A bit of digging and I found another 5 similar transactions tagged "GO2.COMPLET".

I phoned my bank and they explained how to handle this as a scam. They said they had seen it before.

It's a joint account, it turned out my other half had clicked on "save £20.80 on your next trainline purchase", and not realised he was signing up to a subscription service, 6 months ago. He didn't "claim" the £20.80 as he assumed it was automatic. He ignored the monthly email because he assumed it was an advert.

The web address given on some emails he had received, as completesavings. we used that address and tried to log into his account (which he had never done before, so didn't have a password). We requested a change password link twice and nothing happened.

When we tried to cancel via chatbot, it assured us he had cancelled and an email sent but again... no email arrived.

I rang the helpline and (after the signal repeatedly breaking up over 5 minutes), managed to have a sensible and helpful chat with an agent.

He confirmed that the membership has been cancelled, the email would confirm "within 3-5 days", and when I asked for a full refund he authorised a £45 refund and said we would get an email (in 3-5 working days) explaining how to claim the other £45.

Looks good, maybe we will get all the money back? What a hassle...

#### update we received a full refund in 2 working days.