I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... Voir plus
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Lisez les avis des autres
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... Voir plus
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They build up and installation were carried out smoothly and efficiently, staff very helpful. There was a slight issue either mesh units and when I phoned the helpline the lady tried to assist but u... Voir plus
Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Coordonnées de contact
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Royaume-Uni
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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The man who came to install was really…
The man who came to install was really pleasant and got on with the job quickly. Made sure everything was working before he left.
23 avril 2026
Réponse de GoFibre Broadband
Hey Nicola,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that our engineer made such a positive impression.
It’s great to know everything was set up quickly and that everything was fully checked before leaving – that’s exactly the kind of ultra-smooth service we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Communication prior to installation was…
Communication prior to installation was great and very personal knowing names of the people who I was talking to and able to ask questions. Although living in a small village the engineer had to adapt resources he was charming and brilliant with installation which was painless and least intrusive on the house. Speed is good. not had billing yet
23 avril 2026
Réponse de GoFibre Broadband
Hey Sarah,
Thank you for the fantastic review! We’re really pleased to hear the communication before installation felt personal and that you knew exactly who you were speaking to – that local, human touch is something we’re really proud of.
It’s great to know the engineer adapted to the setup on the day and carried out the installation in a way that was smooth and minimally intrusive – charming and brilliant is exactly what we like to hear!
We’re also glad you’re happy with the speeds so far. When your first bill comes through, if you’ve got any questions at all, just give us a shout and we’ll be happy to help.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Always very quick to respond and you…
Always very quick to respond and you can understand who is on the other end of the phone
25 avril 2026
Réponse de GoFibre Broadband
Hey David,
Thank you for the great review! We’re really pleased to hear you can get through quickly and speak to someone you can clearly understand – no scripts, no hassle.
That’s exactly the kind of ultra-helpful service we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Switching from my provider to GoFibre…
Switching from my provider to GoFibre was seamless they handled everything from the first contact to the installation which happened about a week later and took about 30 minutes. GoFibre kept me informed along the way with installation to billing and it’s all working as it should.
23 avril 2026
Réponse de GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear your switch to GoFibre was seamless and that everything was handled smoothly from start to finish.
It’s great to know the installation was quick and that you felt well informed throughout – from booking right through to billing. Even better that everything is up and running exactly as it should!
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Both the gentleman who arranged and…
Both the gentleman who arranged and organised the installation and the engineer were polite, respectful and efficient.
24 avril 2026
Réponse de GoFibre Broadband
Hey Jacqueline,
Thank you for the fantastic review! We’re really pleased to hear both the team who organised your installation and the engineer on the day made such a positive impression.
Polite, respectful and efficient is exactly the standard we aim for, so it’s great to know that came across.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from start to finish would recommend
Excellent service care of properly
Would recommend
25 avril 2026
Réponse de GoFibre Broadband
Hey Joyce,
Thank you for the fantastic review! We’re really pleased to hear you had excellent service from start to finish and that everything was carried out with care.
We really appreciate the recommendation – that means a lot! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It was easy to get this in the guy was…
It was easy to get this in the guy was friendly and told me everything he was doing and so far it's working well
23 avril 2026
Réponse de GoFibre Broadband
Hey Diane,
Thank you for the great review! We’re really pleased to hear everything was easy to get set up and that the engineer kept you informed every step of the way.
It’s brilliant to know everything’s working well so far – that’s exactly the kind of ultra-smooth start we aim for. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I have already submitted a review
23 avril 2026
Réponse de GoFibre Broadband
Hey Mrs Black,
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All efficiently done and now…
All efficiently done and now operational with no problems. Well done.
23 avril 2026
Réponse de GoFibre Broadband
Hey Graeme,
Thank you for the great review! We’re really pleased to hear everything was handled efficiently and that you’re now up and running with no problems at all.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Réponse de GoFibre Broadband
Hey Jay,
Thank you for the fantastic review! We’re really pleased to hear everything was fast, easy and that our engineer made such a lovely impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Réponse de GoFibre Broadband
Hey Amelia,
Thank you for the great review! We’re really pleased to hear you value having a local team and being able to speak to real people – no bots, just helpful support when you need it.
That’s exactly what we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Lads superb nothing to much trouble…
Lads superb nothing to much trouble from digging the road to installing and setting it up.
Wonderful x
23 avril 2026
Réponse de GoFibre Broadband
Hey Moira,
Thank you for such a fantastic review! We’re really pleased to hear everything went smoothly from the groundworks right through to installation and getting you set up.
“Nothing too much trouble” is exactly what we aim for – the team will be made up to hear that!
Thanks again and welcome to the GoFibre family – wonderful indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far in my experience they provide…a reliable service just as they say they will.
So far in my experience they provide what they say they are going to provide and it works well for me.
21 avril 2026
Réponse de GoFibre Broadband
Hey Jim,
Thank you for the great review! We’re really pleased to hear everything is working well for you and that the service is delivering as promised.
That’s exactly the kind of ultra-reliable experience we aim to provide. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre gives a very professional, polite and efficient service.
Having booked an appropriate date and time of day for getting me connected to Go Fibre I was kept well informed as to the status of the technician on the day. He phoned me to check all was ok for his arrival and then texted me telling me he was on the way.
The technician was polite, respected the property, friendly and very professional and kept me informed as to what he’d be doing. The small amount of dust from drilling was cleared up immediately!
Upon completion of the work he ‘hooked’ me up to the WiFi on 3 different devices (I am so not technical!)
What an asset to Go Fibre this young man is - fantastic !
23 avril 2026
Réponse de GoFibre Broadband
Hey ALJ,
What a fantastic review – thank you so much for taking the time to share this!
We’re really pleased to hear everything was organised smoothly from booking right through to installation, and that you felt well informed every step of the way.
It’s brilliant to know the technician made such a positive impression – from keeping you updated, respecting your property, tidying up as he went, and taking the time to get your devices connected.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. We’ll be sure to pass your kind words on – he’ll be made up to hear that!
Thanks again and welcome to the GoFibre family – we’re really glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Technician was was polite/helpful
Technician was was polite, extremely helpful, explained everything and respected my property.
23 avril 2026
Réponse de GoFibre Broadband
Hey Maureen,
Thank you for the fantastic review! We’re really pleased to hear the technician was polite, helpful and took the time to explain everything clearly while respecting your home.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Installation engineer was friendly
Installation engineer was friendly, polite and got the job done very efficiently
23 avril 2026
Réponse de GoFibre Broadband
Hey John,
Thank you for the great review! We’re really pleased to hear the installation was carried out efficiently and that our engineer made a friendly and polite impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Have had Go-Fibre for past 2 years
Have had Go-Fibre for past 2 years, now we are moving house to a location they don't service. They are asking for £200.00 cancellation fee. Would have been happy to continue the service but they don't service the area. Will never recommend or use Go-Fibre again, check the contract details you never know when you may move house.
23 avril 2026
Avis spontané
Réponse de GoFibre Broadband
Hey John,
Thank you for sharing this, we’re really sorry to hear how disappointing this experience has been for you.
We completely understand why this feels especially frustrating when you were happy with the service and would have continued with us if we’d been able to support your new address. Moving home is stressful enough without having to worry about things like this on top.
While we are expanding our network, there are still areas we unfortunately don’t yet cover, and we appreciate how disappointing that can be when relocating. Charges like the one you’ve mentioned are linked to the original agreement, but we do recognise that situations like this can feel unfair when there’s no option to transfer the service.
We’d genuinely like to look into this for you and make sure everything has been handled correctly. If you’re open to it, one of our friendly local customer service team can call you, referencing this review, and we’ll be happy to review your account and talk things through.
Thank you again for taking the time to leave feedback, it’s really important to us and helps inform how we improve going forward.
Jake
GoFibre? - Gopherit!
Just when I thought I'd said it all (see my previous review) . . .
These guys just keep on giving - an upgrade from 150 to 300 Mbps for only £1 per month as a thank you - WOW!
sorry guys but it's me that's saying thank you.
Gopherit!
22 avril 2026
Réponse de GoFibre Broadband
Hey Glen,
Gopherit! We love it! :D
Thank you so much for coming back and leaving another review – that really means a lot. We’re delighted you’re enjoying the upgrade, and for £1… it really is a bit of a no-brainer!
“Sorry guys but it’s me that’s saying thank you” – we’ll take that all day!
Thanks again Glen for your continued support – it’s genuinely appreciated. Gopherit!
Jake
Great customer service
Great customer service - a big shout-out to Steve L, Cheryl D, Ellis B and Dan B.
22 avril 2026
Avis spontané
Réponse de GoFibre Broadband
Hey Matthew,
Thank you for the fantastic review! We’re really pleased to hear you’ve had such a great experience with our customer service team.
We’ll make sure Steve, Cheryl, Ellis and Dan see this – they’ll be made up with the mention!
Thanks again for choosing GoFibre – we really appreciate it!
Jake
Customer service is great and the…
Customer service is great and the service it's self is great but having to pay for an individual IP address to use an Xbox without issues is annoying.
16 avril 2026
Réponse de GoFibre Broadband
Hey Chris,
Thank you for your review – we’re really pleased to hear you’ve had a great experience with both our customer service and the broadband itself.
We do understand your frustration around the need for an individual IP address. In some cases, particularly with gaming, this can help achieve a more stable or open NAT type and improve the overall experience.
Any other queries, please don’t hesitate to get in touch – we’re always happy to help.
Thanks again for your feedback and for choosing GoFibre!
Jake
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