GoGet CarShare Avis 

As soon as he opened the door, he refused to enter, pointing out extensive mould inside the vehicle. Upon closer inspection, I confirmed his observations and was shocked by the hazardous condition of the vehicle. I immediately contacted GoGet’s customer service team to report the issue.
I contacted goget immediately, they were zero help. The solution, told me to get a taxi/taxi’s and send the receipts. Which I did the following day. It’s now been 7 months still without contact or communication from them, I requested for my membership to be canceled back in December of 2024 and today I received an email stating it’s now been cancelled charging me for the past 7 months without having not once used them, I will never use or recommend again.

Horrible horrible horrible. Got called one day before all of our bookings (we booked 3 cars for 3 different days) saying the car was down and had to be switched for another. We were okay with that, and confirmed that the cars were okay to drive. Turns out they gave us the ‘broken’ cars that they claimed were fixed. Stranded us in the Maroondah Highway and did not even offer compensation until we asked for it personally. While it’s not customer service’s fault, none of them were helpful and had to be coached to giving us answers. Do NOT recommend. Horrible service horrible cars horrible systems.

I feel compelled to share my experience so that others are aware of GoGet Unfair Business Practice.

On 13 March 2025, I rented a GoGet vehicle from Queensberry Street at 8:30 am for a short trip to the Victoria Market. During my drive, I parked the car briefly on Leicester Street to get a coffee. Upon returning to the vehicle just five minutes later, I was unable to restart the car.

I contacted GoGet’s support team and, after unsuccessful attempts to resolve the issue, a mechanic was dispatched. The mechanic managed to restart the car but confirmed that the battery was faulty and required replacement. The mechanics did not replace the battery as he did not have the model.
Despite this, I was able to return the vehicle after considerable inconvenience. I advised GoGet to replace the battery to avoid this issue occurring for the next user.

To my shock, on 20 March 2025, I received an email from GoGet stating that I had been charged $150 in callout fees for the incident. When I sought clarification on 21 March 2025, GoGet referred to their policy on callout charges, which states that customers are responsible for such fees when assistance is required during a booking.

My contention is that the fault in this instance was due to GoGet’s failure to maintain the vehicle adequately, as the mechanic explicitly confirmed that the battery was already due for replacement. I believe it is both unfair and unethical for GoGet to pass the cost of a known maintenance issue onto its customers. This policy effectively penalizes customers for problems entirely outside their control.
I wonder who is the next unlucky customer to pay for GoGet for their replacement of their old battery!

There's no appreciation that when something goes wrong (in this case, my access key not working and needing them to remotely open and lock the car every time) that you don't want to spend 5 mins each time phoning a call centre and going through security verification... EVERYTIME ... there needs to be a better way of doing this. People rent cars for very specific reason e.g. vet appointments... phoning them up each time to lock/unlock isn't factored into peoples diaries ... it's irritating

Update: **upon review, Daniel was able to sort through my concern very quickly. I valued the quick solution and if need be in the future, will return to Go Get.

I have been a member for Go Get since 2022 and as my case was not handled with care, I cancelled my membership. Negative experience using Go Get. Tried to call when I couldn't get into the vehicle. I went so far as to get a new smartcard. I was unable to get through to a customer representative over the phone. I ended up getting in the vehicle 20 minutes late as a result. Vehicle wasn't clean. Console was dirty. Tried to extend booking via app, unable to.
Called a customer service rep the next day after being charged an additional $44. I was on the phone for 1.5 hours and was told, I should have taken more photos of evidence. I explained that the app does not work and submitted 2 reports via the app but they were not received. If you take photos using the app, they do not save to your camera roll. I didn't know this until I went to reference photos taken and they were not there. I asked for a full refund and was told "it is a valid transaction". Really disappointing experience and spending over $110 for a booking that was a waste of money and time.

Love this service - great little car close to my house. Perfect for inner city driving.

Abusive charge and poor customer sevice

I received a charge of $90 for a flat battery 10 days after my trip. When I called the customer service, the lady informed me that this was due to me leaving the key in the ignition. I have over 10 years of drive license and NEVER in my life left the keys in the ignition. The lady then asked me if I had proof that I didn't. Honestly, do you think I would record me doing such a basic thing?

I'm honestly disappointed and feel this was abusive. I checked the car twice before locking it back.

NEVER USING IT AGAIN

My original reservation was for 8.30 AM–11.30 AM, but when I arrived for my start time, I discovered that the battery was dead and the car would not start.Calling customer service and then requesting an alternative resulted in additional time waste and financial outlays for me.Additionally, the discount I had previously received on my original reservation was mysteriously not applied to the updated reservation.Overall, I had a fairly horrible experience; GoGet made a mistake, and instead of offering an apology, the customer had to pay more, and I had to prolong my modified booking because I lost nearly thirty minutes in the morning, which cost the customer more money.

Avoid GoGet – Poor Service & Broken Refund Process

GoGet used to be a helpful service, but after this experience, I can’t recommend it. There are cheaper and far more reliable alternatives like Flexicar.

I booked a van on moving day, only to find it nearly empty on fuel. Already behind schedule, I had to detour to refuel, only to discover that GoGet’s policy clearly states a $25 refund applies if the tank is below ¼ on pickup. I followed their process exactly—twice—only to be given the wrong forms both times and have my refund request denied.

This led to yet another 30-minute call with an offshore call center, where a rude representative refused to provide her name, claimed no supervisor was available, and insisted I fill out yet another form. By this point, I had already escalated the issue via their website with no response—until my call, when I was simply told to start the process all over again.

This isn’t just an isolated frustration; it’s a broken system that wastes customers’ time and money. If GoGet won’t stand by their own policies, why should anyone trust them? There are plenty of better options—do yourself a favor and choose one.

GoGet has a monopoly so it’s hard. They are the only vendor near me and yet so many times they charge me for things. Today is the last straw. Today they charge me for access in the car without a booking. Even though I have a screen capture of the booking. This happened to me before so now whenever I make a booking, I take a screen capture and they’re still not refunding me the fine. If you have to use them then use them. But just know they are such a rip-off.

I am beyond frustrated with this service!

I was wrongly charged $90 for a flat battery, despite informing them in advance about the issue and asking them to block the car’s timeout so it wouldn't inconvenience the next user. They told me they would run a diagnostic, but it was never done. To make matters worse, I was accused of leaving the key in the ignition, which caused the battery to die. I've been using this service since 2020 without any problems, and I always make sure to remove the key before parking. I was also promised a refund within 3-5 business days, but after multiple calls, I was told I wasn’t getting one. Don’t tell a customer they’ll be refunded if they aren’t going to follow through!

I’m extremely upset with how I was treated. It’s a shame because this service used to be great back in 2020, but not anymore. I wouldn’t recommend it, look elsewhere.

I rented a car from GoGet in Sydney, and it was absolutely filthy! It looked like it hadn’t been washed even once – covered in dirt from all sides, and the windows were so dirty that my friends, who had just arrived from another country, had to look at Sydney through a layer of grime. I felt embarrassed driving them around in such a neglected vehicle.

To make matters worse, when we got into the car, we found empty bottles on the back seats! Clearly, no one even bothered to check or clean the car before renting it out again. It was extremely uncomfortable to welcome guests in such conditions.

This was beyond disappointing. Never using this service again!

Tried to sign up for a new membership. There was a problem with their online Idetification system. I then spoke on the phone to two members of their staff (who I am sure was the same person under two names). Both times was met with no outcome and short.

All of this just to sign up an use their service. Was pretty keen to use these regularly but that alone has turned me off.

I was very disappointed and frustrated for being overly and incorrectly charged.

A complete waste of time signing up over the course of a week.

First, the app glitched out and I couldn’t complete the identity verification process. I reached out to customer service who told me they’ll revoke the application and I should start again.
Only this time, my email address wouldn’t work because it was ‘already associated with an account’ and I couldn’t log into the app using that email because ‘the account was on hold’.

Unshaken, I used a different email to sign up and was able to complete the application process only to stumble at the next hurdle which was BOOKING A VEHICLE.

25+ tries later, and I was greeted with the same message every time - ‘pre-authorisation failed…’. I tried using credit cards and debit cards from multiple banks with no success.

After numerous emails and calls to support with no progress, I received an email telling me my account was now on hold and to verify it with the amount that GoGet charged to my nominated credit card.

Two rounds of this continued (again with no success), until I gave up and visited my local Bunnings to hire a van (I was on the road within 30 minutes of entering the store).

Do yourself a favour, save your time and patience, and go to Bunnings instead (book ahead though as I got lucky with availability). And their vehicles are inspected before and after the trip.

What a utterly shambolic waste of my time.

Picked up car it stank of vomit. The car had blood stains on the passenger seat and food scattered throughout. Looked like someone had partied in it and dropped it back off. GoGet clearly was aware as they had thrown two air fresheners into the back-seat to try and cover it up. The windscreen had been wiped with a dirty towel and was streaky and dangerous.

I needed to catch a ferry so didn't have time to rebook.

I complained to goget and they offered me $20 credit for a future ride. I said this was unacceptable and I wanted to lodge a formal complaint.

They kept me on the phone for an hour before giving me a complaint number.

Gentleman on the phone asked me to take a picture of the problem. I've sent these to their admin email with zero response. At one point he asked me to spell "Vomit" and didn't seem to understand the problem. Kept asking me to photograph when I had explained "ad naseum" that the problem was a smell.

Would have refused the car from a traditional rental. Not worth it a day will likely never use this service again. No point in the convenience if vehicles aren't maintained to a minimum standard.

This was truly revolting having to drive kids around on holidays with the scent of someone else's bodily fluids throughout the vehicle.

It's been nearly 2 weeks since the initial complaint and nobody has followed up with me.

I had a terrible experience with GoGet and ended up canceling my membership. I spent over $200 just to get stranded because the car broke down, and even though NRMA confirmed it wasn’t my fault, I was still fined. They also switched the car I booked without my consent, and the replacement was old, dirty, and covered in bird poop. To top it off, their customer service was unhelpful and just blamed me for everything. The cars are poorly maintained, and the whole process felt like a waste of time and money. Wouldn’t recommend.

Seem very scammy, took my drivers license and debited my credit card. Then denied my application and locked me out of the app? I will report to scam watch.

FAKE FINES STRAIGHT OUT OF YOUR BANK ACCOUNT.

I had a terrible experience with GoGet. They charged me a $130 “parking” fine without providing any proof, explanation, or the real fine. I’ve always parked correctly and returned the cars in the designated bays. Despite this, they deducted the fine directly from my bank account without prior notice or evidence.

This is unacceptable, and I’ve since discovered many others have faced similar issues, losing money over what appear to be fake fines and fees. Their payment system is unsafe, and I strongly advise against giving them your payment details. Look for other car-sharing options if you want to avoid unnecessary stress and financial losses.

Have charged me a fee for saying I took a wrong car of $51 and I only need the car and returned it within that hour.
The problem is with GoGet any previous car that you have hired with them you can open with your swipe card without even having a booking This means that if you’re using your car and you’ve got stuff in it anyone that has Previously hired that Car can’t open it and access that car 24/7 and could steal your stuff or take the car nothing is Secure and then they overcharge you charges Like $51 saying you’re taking the wrong car. This company is a fraud company and they’re ripping off everyone but also when you use your car that your car is not secure just to you but anyone who has previously use it can access your car.