GoGet CarShare Avis 

I want to express my dissatisfaction and frustration with the experience I encountered while attempting to rent a GoGet van. Despite my partner and I taking the day off and making all necessary arrangements for our move, we were unable to access the van we booked, which led to significant inconvenience and disruption.

Here are the issues we faced:

1. Booking Allowed Despite Application Pending: After creating my account, I was able to book a van for 10am for a four-hour period. However, upon arriving to pick up the van, we discovered that our application was still under review. We don’t understand why it was possible to make a booking if our application was incomplete.
2. Repeated Documentation Requests: Despite submitting the required documentation multiple times, I was repeatedly asked by customer service to resend it. This process took 1-2 hours of back-and-forth communication, during which we received inconsistent information. Initially, we were told that a verification code could be provided to access the van, then that we would be issued a credit, and finally, that we would need to create an entirely new account as our application had been rejected.
3. Requirement for a New Email and Account: In addition to having our initial application rejected after the booking was made, we were informed that we would need to create a new email address to submit a new application. This not only wasted our time but also compounded the inconvenience, given that we had already taken steps to complete the booking under the initial account.

This experience has been extremely frustrating and disappointing. The lack of clear communication, the repeated documentation requests, and the inability to access a service that we believed was already confirmed are unacceptable.

DO NOT USE GOGET, they give you fine even it is not your fault, i
I used Goget to film and upload the usage method. Even though I recorded the locking method and everything, they said there was a problem with the car and were charging me a fine. When I first called, they said the parking location was the problem, but when I presented evidence, they claimed that I didn't turn off the light, and when I presented a photo of the light turned off, they claimed that there were various reasons for the battery to be dead. The car I first rented was also damaged. I immediately called and changed the car, but please don't charge users for cars that they don't maintain. If I didn't record, it would all be my fault. If you use Goget, you should record everything otherwise, It would be your fault.

Ridiculous non-working AI identification app. Tried to verify with 2 different id documents, on multiple laptops. The app is unable to match. Tried calling and chatting, and they have no other option. Waste of my time.

Someone has used my details to fraudulently hire cars through goget.
Mind you the licence used was expired at the time this has happened.
Now I'm receiving fines for cars I have never driven, I've never even had a goget account.

I tried to contact goget, first I tried calling and the call kept dropping out and I couldn't hear what she was saying and she obviously couldn't hear me, plus it sounded like she was standing outside in the wind so I ended up hanging up bcoz it was getting no where.
So I emailed and was told they wouldnt help me telling me I needed a police report number before they could help me.
I provided a police report number, now I'm getting no response at all.
Just want the account deleted.

Terrible app wasn’t able to even sign up after submitting all documents then being told by a different operator something complete opposite. First because didn’t have hard copy license only digital and the hard copy I did have was expired then got told my acc was approved then when I went to pick up vechile my acc wasn’t activated got there at midnight to pick car up and got stuck… just to be told in the morning be a different operator that they don’t accept digital after the other operator telling me to upload

Goget is so irreponsible with its own process.

I hired a car but found out a stranger car is parked at the Goget parking spot. the process is to call the Goget team to notify and get advice. The advice I got - please park in the nearest and safest parking spot that has permit excepted sign as this car has the necessary car permit to park in the area. I did exactly that.

Few weeks later, I receive a fine from the council for parking over time. Goget is now saying I should deal with the council myself as they are not the ones who fined me. Not taking responsibility whether the car actually has a parking permit or not.

I went through the rigorous process of signing up a few months ago, although I didn't use the service. I was going to pick up a friend from Melbourne Airport, but we decided to make other arrangements. When I signed up there was some mention at the time that I was the beneficiary of some discount. Yesterday 026/07/24, I attempted to go onto goget's website, however, my login wasn't valid. I rang goget and was informed I would have to go through the entire process of rejoining. Lo and behold, there was now a monthly subscription to pay.

The whole experience was seamless. What a genius idea to have rental vans parked at ikea!! Rosalind the van behaved impeccably and I will definitely use her again as she was so easy to drive!

Go Get, get going and take action.
There is a car called Julian located at Bondi. When I am in Sydney I stay very close to this vehicle the location is perfect. Unfortunately, the state of the car is less than anything you could imagine. bird poop all over the outside along with cobwebs and leaves and twigs. Inside it is so dirty ants are coming out of the gear shift and the black box for goget. On each occasion I have reported it to the Goget CSA in the hopes this car can be my go-to, has been. It will be cleaned as soon as I return it and apologies for the state of the car. Reports 2 and 3 go the response "It has been accelerated to priority level and will be actioned. This last time 4th I took photos and sent to Go Get admin. I got an email response from Dane thank you for the repost and here is a $25 compensation, that the maintance of the Go Get vehicles was taken seriously and this car will be cleaned. The following day when Julian the car was supposed to be getting cleaned it was still in its car space. Come on GO GET. - GET Going!! Location is everything in Sydney and I hope you can do the job

Always cars around and easy to book, though ensure to always check the car internally and externally before heading out on your trip when picking up.

Easy to book, lots of locations near me, all works as advertised. My only gripe is that I picked the van up 14mins early - and I had to pay a fine. I think this is a bit silly as no one would pick it up at that time plus I returned it early but no compensation. I think 15minute window for early pick up should be in place.

Prompt customer service. I have been a GoGet member for years and recently had an issue accessing my vehicle. The wait time on the phone was less than one minute and they were able to transfer me to the next nearest vehicle.

I have tried several times to sign up with Goget. Each time, no matter which method I use, I get an Error message IV-9820. I've tried 2 laptops, 2 mobiles, 2 browsers but nothing works. I have been informed that Goget does not want individual customers, only corporate. If you want to run a company, please do it professionally.

goget is so amazing, so easily to get access to the car and return the car

I am having exactly the same experience. Been sent an infraction notice for a date I did not have the car. I have sent a copy of GoGet information from their site regarding my use of a car. - time, day and payment details. Their explanation is non sensible and irrational.

I hope I can get an answer for the NSW government before date of payment.

I was having a very bad day. My car broke down on my way to help my son with the uninstall of his art exhibition. I called the NRMA and they towed my car to my usual garage. After lunch, I booked a GoGet car to help my son. GoGet was very helpful throughout the day and made my experience a success. I was not familiar with all the requirements of a GoGet but every time I called for assistance I was greeted with friendly and competent support. I will no doubt be using GoGet again when needed.

Used this service 15-20 times with good results until recently. I was shocked to get a $240 false speeding infringement notice from Fines Vic for a Go Get I did not rent. My Go Get App confirms I did not rent car that day and close family members can vouch for me being with them at time of event. Numerous texts to Customer Service over 2-3 weeks with no response. Plan to cancel my Account

I took out a van membership as we were moving house and wanted the ability to move some awkward shaped and sized items. The process to book the van, access it and get going was extremely easy and straight forward. The van itself had all the mod-cons you’d expect and made driving it a piece of cake, the interior was probably due for a vacuum and general clean, but it wasn’t terrible, just general dust and a few leaves and wrappers in the cargo area. Returning it was even easier than collection!

We needed a van to help move house. There was one 5 min walk away, which took all 170 boxes and misc stuff in 4 loads without protest. Easy to drive and much simpler than renting a van for a day.