GoGet CarShare Avis 

I've been using GoGet weekly for over 2 years now (I have spent thousands). Recently I undertook a trip and noticed the fuel was less than a quarter full. Not wanting to miss my appointment I refuelled at the end of my trip.

It turns out GoGet will not give me the fuel credit as it wasn't done in the first 10km or hour (my appointment was a 30-minute drive away). I contacted customer service multiple times to explain my case but they simply would not accommodate me. The last response was that a senior member would call me back. 4 days later I'm still waiting.

It feels like I’m being held at ransom! Either I inconvenience myself and miss my appointment (the reason I booked a specific time) or have to extend the booking to allow adequate time to refuel or be fined for not, all of which cost me extra money!

Shame on you GoGet and your policies!

Amazing idea and implementation. I use GoGets constantly in Sydney to get around and move things. The cars are great and the app, while it has a few things that could make the user experience better, is easy and convenient to use. My only issues have been with the fuel card not working which I hope they will work on bettering in future. Love that no matter where I am in Sydney a GoGet is close to me!

Just completed third booking ... and for the third time had to use my own money to fill the van, despite having told them on each of the two previous occasions that their fuel card wasn't working (wrong PIN supplied). This must be a regular thing ... and hey, why wouldn't they be perfectly happy use their customers' money instead of their own, even if only for a few days? Otherwise happy enough - good plans, all other aspects of their process seem to work OK.

It's amazing! So covevient, tap on and tap off with the Goget key get my trip more easier.

As a loyal customer of Goget for many years, it is disheartening to acknowledge the substantial decline in customer service and vehicle quality over time. What was once a reliable and convenient car share service has regrettably lost its appeal due to a noticeable deterioration in standards.

I recently had the unfortunate experience of using Goget, leaving me with mixed feelings and a significant amount of frustration. While car sharing is generally appealing for its convenience and cost-effectiveness, my encounter with Goget could have been more satisfactory.

One issue I encountered was with Goget's customer service. It could have been consistently better and more responsive, making the entire experience more challenging than necessary. They say they understand one's concerns or issues yet fail to care for the customer honestly. One example among many is the promise of a credit or refund, which never materialised, or a follow-up on a complaint that got lost. After all, the broken glass in the vehicle only left a few cuts on my hands (The car window had been broken and then replaced, but the car was not cleaned afterwards and put back into action...) It has become apparent that customer satisfaction is not a top priority for Goget, a disappointing departure from the standard set by other car-share services.

Moreover, the vehicles provided by Goget were far from impressive. The standards of cleanliness and maintenance were, at best, mediocre. On more than one occasion, I was greeted by dirty and unkempt interiors and exterior blemishes that suggested a lack of attention to detail. It's frustrating to pay for a service and then be met with vehicles not up to par regarding essential cleanliness and maintenance.

The lack of vehicle maintenance was particularly concerning, as safety should be a top priority for any car-share company. It was evident that Goget's fleet needed to receive the necessary care, which raises serious questions about the company's commitment to ensuring the well-being of its users.

My experience with Goget was marked by poor customer service and vehicles that fell short of basic standards. The convenience of car sharing is overshadowed by the frustration caused by unresponsive support and the disappointment of encountering dirty and poorly maintained vehicles. I caution potential users to carefully consider their options and explore alternative car-share services that prioritise customer satisfaction and maintain higher standards for vehicle quality.

My first ever goget went well, albeit, there were a few times the goget card thing on the windsheild kept beeping for no reason lol but other than that, all g! pretty easy. convenient location as well - the one i rented was just infront my house 🤣
helps so much for a new driver to get a feel for different cars. defo helps that petrol's free too!

Terrible customer service - 3 times I’ve raised issues nothing has been resolved - they don’t even bother to get back to you. They don’t read your initial request and ask for the same information again and again and then don’t reply

I drove over a really bad pothole and got a flat tyre. The GoGet number was answered pretty much straight away and the staff member was really helpful. They arranged an RACV callout, and the RACV van arrived within 20 minutes. I guess it might take longer at busy times. I got to my destination and I wasn't even late! This was excellent service.

I've been using Goget for a couple of months now after selling my car and I've been ejoying it heaps. I've definitely saved money and the gogets around me have generally been available when I want to use them. When cars have been dirty i've reported it and the next time i've used them they've been cleaned. Wierdly I find it helpful because when deciding whether to drive or not I think about whether it is better to use public transport or walk, helps put a price on something which previously was just a sunk cost of living. When i've had to go and do a big shop i've booked bigger vehicles and everything has worked very nicely for me. The app could do with a few updates here and there, but if you're a little patient and don't see this as a taxi everything is easy breezy in my experience.

Don't even bother using their services. There is always a problem on every booking. I have to call back to the customer services on literally every booking. Nothing is resolve. They don't take any responsibility. The drivers have to take care of the problems such as no fuel, couldn't unlock the car, not able to park the car at designated car spot.

This is a great service! The part that won me over the most was the App! Very easy to use. Booking was simple, I had to extend my use by an hour and was easy to do through the App. Very convenient.

I have used GoGet for over 5 years now and I am so disappointed with how much the service has declined. System is really hard to use, and there seems to be a lot of issues with the app. The customer service staff are very rude. They seem to try to make money by fining customers unfairly.
You seem to keep trying to add fines even when they are not warranted and the service you provide is appalling. I booked a GoGet car for one hour from 230-330 today. First of all the car was absolutely filthy. There was pet hair all through the car and stains and garbage. At 310, 20 minutes before the end of the booking, I received an sms from GoGet advising me that someone had booked the car after my booking. I was at Ikea, in the middle of completing a return and I thought I could make it back in time. However there was an issue doing a refund to my card so I was delayed. I called GoGet at 3:32 PM to ask them to contact the other person that booked the car and extend my booking. The person I spoke to was extremely rude. When I tried to explain the situation he kept speaking over me. GoGet allows you to extend the booking within 30 minutes after the end of your booking. GoGet said they couldn't extend the booking. There was no fine generated yet but they said that I should call back after the fine is generated to remove it. When I called back I spoke to the same person and he refused to remove it because he said I had received a fine in the past. I don't get how I deserve this fine??? I called at the end of my booking to extend because I couldn't make it back in time, I have never been fined for this before as you are allowed to extend within 30 minutes of the end of your booking. I am really disgusted with the decline in the level of service with your company. I have had dozens of experiences like this. I have raised this issue with Fair Trading NSW as I am not going to get fined when I didn't do anything wrong.

Would recommend.
Easy, hassle free and no issues

As a first time Go Get user, it was all that it was cracked up to be. Finding the car, unlocking it, getting started and locking it again were as easy as I was led to believe.
The fact that you get a quote at the time of booking and are notified after the trip what the cost was is excellent.
After a few more goes, I hope to part company with my little used car.

Such an easy hassle free van rental experience!

This is my second time using goget and it never disappoints. Simple method of booking, excellent and regular communication prior to pick up and ease of use. Good value for money and handy options to extend the booking. Only things is that the van could have been cleaner inside and outside. However must be so busy that there is no down time!

The worst car rental you can be with!
Will take not a single responsibility of anything and keep charging you again and again even after you have cancelled the account!

I had made a mistake by parking in a tow away zone on Sunday which was a legal parking as the actual was occupied by someone else but the next day it got impounded. So, I had to pay 489AUD to get it back and then again I had to pay 192 AUD to city of Melbourne for illegal parking. This was all fine. So, I decided to stop using GoGet and closed my account. Now, even after closing my account GoGet has charged 25 AUD twice for no reasons. Customer care is saying it has been charged for Admin processing which doesn't make any sense. They are looting people in the name of Admin activities. I don't know how many time I'll be charged in future for no reason. Disgusting service!!!