Ordered a week ago, got sent a tracking number but it just says ‘we’re expecting it’ and has said this for 5 days have emailed them countless times but they never reply to any emails, shocking custome... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Voir plus
I was really happy with this company. They offer good quality products and when returns are necessary they are super helpful and respond to emails really quick. I will be using them again in the futur... Voir plus
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Coordonnées de contact
Nordring 80, 64521, Groß-Gerau, Allemagne
- info@gorillasports.co.uk
- gorillasports.co.uk
3,8
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered quickly
Delivered quickly. Unfortunately the wrong item arrived but it was dealt with immediately and the correct item sent out. No issues about collecting before the new delivery sent.
27 mars 2023
Réponse de Gorilla Sports UK
Hello Cat, We are very glad that you are satisfied with the way we've processed your case. Thank you for being such a cooperative customer and thank you for taking the time to leave your positive review. Kind regards, Gorilla Sports UK Team
Currently trying to get onto the…
Currently trying to get onto the website but doesn't seem to be working. Could this be looked into as wanting to order.
9 avril 2023
Avis spontané
Réponse de Gorilla Sports UK
Hello Jordan, We've tried to contact you but with no success. Our company is currently reorganizing and that includes our website. We would like to kindly ask you for your patience. We'll be back very soon and you'll be able to order our products again! Kind Regards, Gorilla Sports UK Team
Excellent product and service
27 mars 2023
Réponse de Gorilla Sports UK
Hello Sohail, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience. Kind Regards, Gorilla Sports UK Team
Speedy delivery
Speedy delivery. Item as described. Reasonably priced. Thanks. Will use again.
1 avril 2023
Réponse de Gorilla Sports UK
Hello Ed, We are very happy that you are satisfied with our product and delivery. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Universal Workbench Lat Pulldown Extension
I ordered the lat pulldown extension for the Universal Workbench. It arrived in great time and I assembled it immediately. There is a couple of issues I'd like to mention. Firstly, it doesn't sit perfectly vertical when fitted so I've fitted a couple of wooden wedges in order to ensure it stands straight. Secondly, there is a constant need to lubricate the metalwork in order for the equipment to function properly. Once these 2 issues are overcome however I would say it is a great addition to the Workstation and had it not been for these 2 issues I would have given 5 stars.
24 mars 2023
Réponse de Gorilla Sports UK
Hello William, We thank you for your positive review. We very much appreciate it. As well as the feedback on the item itself, we thrive to sell the best products and offer our customers the best products available. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Caroline, We are very glad that you have had great experience with delivery of our products. Thank you for the positive feedback, it is very much appreciated. Kind Regards, Gorilla Sports UK Team
Good quality weight tree
Good quality weight tree, well made at a great price. Dispatched very quickly, would certainly use again.
29 mars 2023
Réponse de Gorilla Sports UK
Hello Simon, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Ali, Thank you for your positive review and comments. We appreciate hearing from our customers always. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Sujeeth, Thank you for your positive review. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Chrissie, We thank you for the positive feedback and we are very glad that you are happy with our product and our service. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Chris, Thank you for your positive review. It is greatly appreciated. Kind Regards, Gorilla Sports UK Team
No issues on time delivery good product
22 mars 2023
Réponse de Gorilla Sports UK
Hello Raj, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Bought a good sturdy bench was…
Bought a good sturdy bench was delivered in 2 working days as promised..perfect
Thanks
20 mars 2023
Réponse de Gorilla Sports UK
Hello Manjit, Thank your for your positive review. We are glad to hear that you are happy with your new bench. Your words are much appreciated. Kind Regards Gorilla Sports UK Team
Amazing mat & service 🙌
21 mars 2023
Réponse de Gorilla Sports UK
Hello Caroline, Thank you for your positive review, it is much appreciated. Kind Regards Gorilla Sports UK Team
All round great service
Easy to order, arrived quickly and the delivery guy even offered to bring the package into my house as it was heavy.
17 mars 2023
Réponse de Gorilla Sports UK
Hello Nikki, Thank you for taking the time to share your positive experience, it is much appreciated. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Solomon, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipement. Kind Regards, Gorilla Sports UK Team
Super quick delivery and kit is…
Super quick delivery and kit is impressive and easy to put together!
8 mars 2023
Réponse de Gorilla Sports UK
Hello David, Thank you for taking the time to share your positive experience with us, we appreciate it very much. Kind Regards, Gorilla Sports UK Team
I purchased a barbell (1inch) and clips…
I purchased a barbell (1inch) and clips Very good quality product especially for the price quick and efficient delivery very pleased with the product and service
19 février 2023
Réponse de Gorilla Sports UK
Hello John, Thank you for your positive feedback. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Really helpful and quick delivery
Order came very quickly, realised there was a mistake and emailed the company and they rectified it immediately. Really good products.
11 février 2023
Réponse de Gorilla Sports UK
Hello Joe, We are very happy that you are satisfied with our service and our products. Always here for you. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Good product
Good product, punctual delivery.
Some bad reviews but looks like they’ve sorted the issue out. Mine arrived as quoted within 2 days.
24 février 2023
Réponse de Gorilla Sports UK
Hello Richard, We are glad that you are happy with our service and our product. We always strive to improve. Thank you for your positive review, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.