Ordered a week ago, got sent a tracking number but it just says ‘we’re expecting it’ and has said this for 5 days have emailed them countless times but they never reply to any emails, shocking custome... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Voir plus
I was really happy with this company. They offer good quality products and when returns are necessary they are super helpful and respond to emails really quick. I will be using them again in the futur... Voir plus
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Coordonnées de contact
Nordring 80, 64521, Groß-Gerau, Allemagne
- info@gorillasports.co.uk
- gorillasports.co.uk
3,8
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Gorilla Sports UK
Hello Desmond,
Thank you for your positive feedback. We very much appreciate it and hope you enjoy your new product. Kind regards, Gorills Sports UK Team
Réponse de Gorilla Sports UK
Hello Alistair, Thank you for your positive feedback. We are glad that you received your item quickly. Kind Regards, Gorilla Sports UK Team
Really great service - Thank you Gorilla Sports!
Really great service, other than the customer services team did not really address my delivery enquiry directly at all....
In terms of the product, it was a birthday gift and I made someone very happy. He advised me he loved it and the bench was very easy to assemble. The delivery was super quick (arrived within two days) I had originally ordered via Amazon and changed to do this direct with the suppliers based on a review I read that the delivery would be far quicker....The delivery was free of charge and I am very happy with this Company and would highly recommend. The delivery guy was excellent and called me to keep me up-dated.
8 février 2023
Réponse de Gorilla Sports UK
Hello Imogen, Thank you for your kind words and your positive review. It makes us excited when someone is happy with our products. We apologize that no one responded to you, since all emails to help@gorillasports.co.uk are replied to within a few hours unless outside of our working hours. Kind Regards, Gorilla Sports UK Team
Top Quality equipment
Top Quality equipment, great price, delivered promptly and easy to order.
7 février 2023
Réponse de Gorilla Sports UK
Hello Danny, We are glad that you are happy with our service and our product. Thank you for your positive review, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Srvice good but product substandard
Srvice good. However, this particular product was sub standard (the weights are slippery and difficult to handle compared to previous ones I had purchased from Gorilla)
1 février 2023
Réponse de Gorilla Sports UK
Hello Anthony, We are glad that you are happy with our service. We also offer vinyl tri grip weight plates if you like similar plates with a better grip. It's a matter of differences in design. We appreciate your feedback anyway as we always strive to improve our services as well as our products. Kind Regards, Gorilla Sports UK Team
Really good quality olympic plate…
Really good quality olympic plate holder. Easy to assemble and strong construction and nice finish.
6 février 2023
Réponse de Gorilla Sports UK
Hello Andrew, Thank you very much for your positive review. We are happy that you like our product and hope to see you again soon. Kind regards, Gorilla Sports Team
Product not as described, customer service not great
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer service is not great so far, email chain has stopped it seems as waiting 7 days for the latest reply after sending additional photos,
Overall product may finish may vary, not worth the cost for me atm when I could of got cheap second hand plates if I didn't want them to match.... Will update if anything positive happens
25 janvier 2023
Réponse de Gorilla Sports UK
Hello Connor, You have since confirmed that our messages went into your spam folder. We've been very happy to offer a number of different solutions to you and you've accepted a discount and decided to keep the product. Some changes in the design of our products are to be expected throughout the years, but they are not very often. Hopefully your issues have been resolved with this and we hope to see you again in the future. Kind regards, Gorilla Sports
Simple transaction with very fast…
Simple transaction with very fast delivery, my son is delighted with his weight bench and weights.
1 février 2023
Réponse de Gorilla Sports UK
Hello Bryan, We thank you for your positive feedback. It is very much apprecaited. We are glad to hear that your son is enjoying his new bench and weights. Kind Regards, Gorilla Sports UK Team
Fast delivery
Fast delivery. Easy to assemble and a good solid piece of equipment. All good.
1 février 2023
Réponse de Gorilla Sports UK
Hello Perry, Thank you for your positive review, it is very much appreciated. Enjoy your new bench. Kind Regards, Gorilla Sports UK Team
Value for money
Although some pictures in the manual need clarifying, the bench is easy to put together and sturdy once assembled. Good assortment of weights.
30 janvier 2023
Réponse de Gorilla Sports UK
Hello John, We thank you and very much apprecaite your positive review. As for the pictures in the manual feel free to email them to us at help@gorillasports.co.uk and let us know which pictures, so that we can have production review and correct them. Kind Regards, Gorilla Sports UK Team
Fast delivery but a bit cheap feeling
Fast delivery, easy website to use.
Looks good and can be added to my current bench, but it feels a little cheap and wobbly for the high price. Makes me nervous to add the weight needed for my lat pull downs.
26 janvier 2023
Réponse de Gorilla Sports UK
Hello Berry, We appreciate your review very much even though you are not 100% happy with your order. We strive to improve every day and we hope you will be our customer in the future. Your review will be used as a reminder of what can be done better, so thank you for that. Kind regards, Gorilla Sports UK Team
Great product, service and support.
Just received my 3rd set of weight plates from GS. Good quality product as always with a January discount this time. Excellent communication from Tatjana, in Customer Support, with a slight mix up quickly and professionally resolved. Great service from DX Express (UK) too. Highly recommend.
25 janvier 2023
Réponse de Gorilla Sports UK
Hello Richard, We are glad that you are happy with our service and we are always here to help. Thank you for your positive review. it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Knowledgeable advice
I ordered completely wrong weights as present for my son. Chrissy in Customer Support really patiently talked me through what I needed and the returns process. Prompt and efficient delivery of quality product. Thank you
10 janvier 2023
Réponse de Gorilla Sports UK
Hello Colin, We are glad that you are happy with our service and we are always here for you. Thank you for your positive review. it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Arrived very quickly and great…
Arrived very quickly and great communication throughout re delivery.
24 janvier 2023
Réponse de Gorilla Sports UK
Hello Melissa, We appreciate and thank you for your positive feedback. Glad you received your item quickly. Kind Regards, Gorilla Sports UK Team
Very pleased with service and product
Very pleased with service and product. Heavy duty bench that can take a lot of punishment. Came promptly. Company easy to deal with. Pleased
19 janvier 2023
Réponse de Gorilla Sports UK
Hello Daniel, Thank you for your positive review, it is greatly appreciated. We hope you enjoy your new bench. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Edgaras, Thank you for your positive review. it is greatly apprecaited. Kind Regards, Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello David. Thank you very much for your positive feedback. We are very glad that you are happy with our product and delivery. Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Zeljka, Thank you for your positive review, it is very much appreciate. We hope you enjoy using our weights. Kind Regards, Gorilla Sports UK Team
Ordered on Wednesday morning
Ordered on Wednesday morning, delivery was Thursday afternoon. Very pleased with my experience, I wasn't sure if the shop is trustworthy but glad I bought from them
12 janvier 2023
Avis spontané
Réponse de Gorilla Sports UK
Hello Kristiana, Thank you for your positive feedback. It is appreciated. We are glad to hear that you received your package quickly. Kind Regards, Gorilla Sports UK Team
Prompt delivery and top quality product
Ordered a flat bench to replace my creaky old adjustable bench. Ordered on Christmas Day and it had arrived by the 28th.
Assembly was a cinch. The quality is top notch, metal work/fixtures appear durable and the padding is very comfortable and plush. Above all though it’s silent to use - I don’t wake the family up when exercising at 6am anymore! Buy in confidence
28 décembre 2022
Réponse de Gorilla Sports UK
Hello Dave, Happy New Year to you and yours. We are very happy to hear that you no longer wake up your family and that you are satisfied with our product and service. Thank you very much for the kind words and positive feedback, it is very much appreciated. Enjoy and we hope to see you order again soon. Gorilla Sports UK Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.