Ordered a week ago, got sent a tracking number but it just says ‘we’re expecting it’ and has said this for 5 days have emailed them countless times but they never reply to any emails, shocking custome... Voir plus
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Lisez les avis des autres
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Voir plus
I was really happy with this company. They offer good quality products and when returns are necessary they are super helpful and respond to emails really quick. I will be using them again in the futur... Voir plus
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Coordonnées de contact
Nordring 80, 64521, Groß-Gerau, Allemagne
- info@gorillasports.co.uk
- gorillasports.co.uk
3,8
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Equipment great
Equipment great, my son has used it every day since we got it.
There were issues with the delivery and because we needed it quickly we ended up collecting from the depot where the staff were helpful.
18 décembre 2022
Réponse de Gorilla Sports UK
Hello Adrienne, Thank you for your kind words and your positive review. We are glad your son is enjoying the Chin Up Station. Apologies for any issues with the delivery itself, we will work with our couriers for better service in the future. Kind Regards, Gorilla Sports UK Team
Grandson is so pleased with this.
16 décembre 2022
Réponse de Gorilla Sports UK
Hello Wendy. We are glad that your grandson is enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Speedy response to courier problems
Having had a problem with the courier provided by Gorilla Sports, their customer services team were straight on it and sorted so I received the following day. Their speedy efficient response made up for the courier problems experienced. The equipment is first class.
15 décembre 2022
Avis spontané
Réponse de Gorilla Sports UK
Hello Pat, We are sorry for the delay with DX, unexpected volumes for Christmas have caused some issues. We thank you and appreciate your positive review. Our team is always here to assist our customers in any way possible. Thank you again and Happy Holidays. Kind Regards, Gorilla Sports UK Team
Placed order but product out of stock Placed order paid in full then next day…
Placed order paid in full then next day told my order was out of stock if an item is out of stock should be marked up as out of stock I wanted a few more things but after my experience I havent placed another order shame as the product look good quality
3 décembre 2022
Réponse de Gorilla Sports UK
Hello William. We are very sorry that you have had a bad experience with us. It was never our intention. The demand for this item has exceeded our expectations, and our stock was empty in a short period of time. Since we like to keep all of our customers as happy as possible, we offered you the same item in different colour or full refund immediately and you chose refund. We would be lucky to have you as a customer in future and we would like to offer you a 10% discount for your future purchase as a small compensation for this inconvenience. Gorilla Sports UK Team
great product delivered on time
2 décembre 2022
Réponse de Gorilla Sports UK
Hello Julian. We are very glad that you are happy with our product and delivery. Thank you very much for your positive feedback. Gorilla Sports UK Team
Top notch
I really rate Gorilla Sports. Brilliant equipment, good quality and always quick delivery. Very much appreciate you all - so thanks for all the good service.
1 décembre 2022
Réponse de Gorilla Sports UK
Hello Alex, Thank you very much for your kind words and positive feedback. We strive to do the best for our customers and appreciate it when you let us know we are on the right track. Always here to help in any way. Gorilla Sports UK Team
Overall great service and equipment
Great price for a good piece of equipment. Delivery was quick within a few days and will definitely buy from here again
17 novembre 2022
Réponse de Gorilla Sports UK
Hello Sarena. We are really grateful and appreciate you taking the time to leave us feedback. We hope to see you again soon.
Réponse de Gorilla Sports UK
Hello Nicoleta, We thank you very much for the positive feedback. It is much appreciated. Gorilla Sports UK Team
Exactly what I wanted
Exactly what I wanted. I have a white living room that is pretty small, but this tree fits in the corner & doesn't take up much floor space. Easy to assemble
17 novembre 2022
Réponse de Gorilla Sports UK
Hello Gail. We are very glad that you are enjoying our product. Thank you very much for the positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Kept me up date on my delivery.
Kept me up date on my delivery.
Was so quick too.
Great guys
24 novembre 2022
Réponse de Gorilla Sports UK
Hello Jane. We are very glad that you are happy with our service. Thank you very much for your positive feedback. Gorilla Sports UK Team
Well engineered.
They were really good, had a bit of a glitch with the first attempt at delivery but the goods eventually arrived two days later, still in good time. Really pleased with the weights they sent me,they're wonderfully engineered and safe to use.
24 novembre 2022
Réponse de Gorilla Sports UK
Hello Jack. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Very pleased with my order
Very pleased with my order. Excellent quality. Also, impressed with after sales service and prompt refund relating to an over order.
24 novembre 2022
Réponse de Gorilla Sports UK
Hello Edward, Thank you very much for your positive feedback. It is greatly appreciated. We are always here to assist our customers. Gorilla Sports UK Team
Really pleased with my dumbells and…
Really pleased with my dumbells and kettlebell, great quality and arrived fast :)
17 novembre 2022
Réponse de Gorilla Sports UK
Hello Travis. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Top job and easy to assemble.and well…
Top job and easy to assemble.and well delivered.
4 novembre 2022
Réponse de Gorilla Sports UK
Hello Russell, Thank you for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Quality build but not UK spec.
Quality of the build of this product, wall mounted plate rack is 5+ stars, however the bars options are referred to as Olympic or standard, so I ordered standard as I have standard weights, only to find out that my weights don’t fit the bars, Gorilla use the Euro standard 30/31mm and my weights are UK standard 25mm two different size centre holes so potential buyers please be aware. Gorilla customer service was good, delivery was good and the quality of build is very good so I would use Gorilla Sports again but not for weights or bars while I still own UK plates and bars.
13 novembre 2022
Réponse de Gorilla Sports UK
Hello Chris. Thank you so much for taking the time to leave us feedback. We are very glad that you are satisfied with our service and quality of the product. You are correct, Gorilla Sports equipment is euro standard - 30/31mm diameter and that is very important to know when ordering. We are looking into expanding our range of products next year, so it is possible that we will have some 25mm equipment as well.
Gorilla Sports UK Team
Quality
Item is excellent. Only thing is that delivery takes more than I was expecting.
11 novembre 2022
Réponse de Gorilla Sports UK
Hello Augustina. Thank you so much for taking the time to leave us feedback. We are glad that you are happy with the item. Please accept our sincere apologies for the delay. We constantly strive to improve our delivery time. Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello James, Thank you very much for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Réponse de Gorilla Sports UK
Hello Michael. Thank your for your positive feedback. We greatly appreciate it. Gorilla Sports UK Team
Great company
Great company - excellent equipment and polite and efficient customer service. I would thoroughly recommend them.
1 septembre 2022
Réponse de Gorilla Sports UK
Hello Jay. We thank you very much for the kind words and positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Worth the wait
Item took long to come as it was out of stock when ordered, but came during the estimated time which was good.
Good product and service. Only wishing I purchased two instead of one as the item is again out of stock!!
5 septembre 2022
Réponse de Gorilla Sports UK
Hello Darren. Thank you for your positive feedback. It is very much appreciated. There is another shipment of the power hooks item 100711-00046-0001 arriving in 1-2 weeks, if you are still interested in purchasing another set, you can place the order and as soon as the shipment arrives it will be shipped out to you. Thank you Gorilla Sports UK Team
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