Production Automation Corporation Avis 874

Packaging of product allows for damage during shipping and missing hardware on last two orders.

Got what I needed with one stop shopping.

After placing our order we followed up with a call and received immediate support. The order didn't ship for a couple weeks due to weather but no notification was provided to us. We thought the order was lost. Eventually received the order complete and we are happy.

The item did not work for what we needed it to, and I asked to return it. The cost, under $100 fee of $10, postage, 25% restocking fee, return postage, etc was just ridiculous. I opted to cut my losses and throw them away rather than spend another $30+ to get $67 refunded. We will not be ordering from your company again.
On a lighter note, Dillion in your customer service department was very helpful, explained everything well and did his best to accommodate as best he could. He was the bright spot in the whole transaction.

Our company's UPS account was misused by PAC; we reported the issue a month ago and nothing has been done

Fast answer, keeping informed
about My order

Great job !!

PAC is always helpful and knowledgeable. They work to get me what I need even though I am not a big purchaser.

Have yet to recieve package. Very quick to take money but shipping taking forever. Never received tracking number. Order was placed on 1/19/2023

fast and great service! will buy from PAC again

I found it frustrating that you no longer stock something as simple as flux in Minnesota.
I find it frustrating that I cannot call anyone in your Minnetonka MN location.
I found it frustrating that I could not update my company information with one of the (work at home) people I wound up speaking with.
One of my employees tried to will-call my order 4 times during your posted working hours and was not able to connect with anyone at your Minnetonka facility. I had to make a special trip after getting through to my salesperson who made sure someone was there to hand me the items.
I learned that my salesperson had actually retired and when I asked the people in Minnetonka who his replacement would be they told me to call him and ask.

It appears to me that PAC is moving away from the Minnesota marketplace. I was forced to spend more money, yet received excellent service and delivery for a small (get by) bottle of flux from DigiKey.

Thankfully there are plenty of online options for me to purchase products going forward.

Answered all my questions in a timely matter for the 3D printer and helped with parts to make right for my needs in printing. Up front on shipping and pricing.

3D Printing Filament Dry Cabinet, 18.5" x 15.75" x 33"

Ordered this unit, the large filament drying cabinet, based on a recommendation from a friend. The order process was very smooth and delivery was great. Unit arrived in per condition and was in and running in less than an hour from when it arrived.

Product was exactly as described.

Works great! relative hiumidity currently about 8% inside, great for filament storage.

Helpful sales staff in answering questions and helping me find the right product. Reasonable delivery time, additional help provided.

We placed an order but received wrong items. We paid extra to ship items back ($167.32 for shipping), but no refund was issued. Horrible experience with purchase here

PAC has been a great company to work with. Their products are just what I was looking for. Delivery was on time and everything arrived in tack. My only suggestion for improvement is to add my name to the label for delivery. I work in a school district with over 200 employees so it took awhile for me to receive my order after it arrived at the receiving dock.