Enjoyed the fact being able to complete online. I didn't like having to go through all the upgrades that kept popping up. I used tech support via chat and Govi answered my questions.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This process for renewing my Passport was excellent. It was completely on line with no issues. Although, take your time taking your picture. The on line system make it an easy task. Just be sure t... Voir plus
L'entreprise a répondu
Going to the chat was a very helpful experience. I received quick answers and follow-up to everything I needed. I can even go back and ask questions when my flight gets closer and I've been approve... Voir plus
L'entreprise a répondu
Be careful using this site. I thought I was paying for my renewal when I initiated the request. At that time I paid $98. This was not the renewal fee, it was so govplus could make money. Once all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
GOV+ is the number one platform for easy, hassle-free government applications. Our patented autofill technology streamlines the process to save people hours of valuable time. With GOV+, anyone can file and keep track of all their government applications in one place while taking advantage of automatic renewal, document insurance, family dashboards, real-time tracking, and 24/7 support.
Coordonnées de contact
151 Calle de San Francisco, 00901, San Juan, Etats-Unis
- (800) 506-7587
- contact@govplus.com
- govplus.com
4,6
Excellent
8 k avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : GovPlus
Hi Joseph,
Thanks so much for your feedback!
We’re thrilled to know our service made life’s paperwork a little easier. That’s always our goal.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi Ben,
Thank you for the 5-star review!
We’re always working to make life’s paperwork more manageable and less stressful. It’s great to hear you had a smooth experience with GOV+.
We recommend checking your email regularly for updates regarding your paperwork. If you have any questions or need further assistance, our team is always happy to help through the options below:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi Dennis,
Thank you for taking the time to share your experience.
Our team works hard to simplify life’s paperwork, and feedback like yours means a lot to us.
We encourage you to review your email periodically for any updates about your paperwork. If you need assistance or would like to share additional feedback, our team is available through the following channels:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
The Picture process was too difficult…
The Picture process was too difficult to accept the "exact" photo. I tried to take it myself and have some else take it. Its very hard to get what is acceptable. That process needs work. Other than that it was OK.
10 avril 2026
Avis spontané
It was quick and easy
It was quick and easy, although the picture process was a bit picky, had to retake several times. Now just waiting for it to arrive.
10 avril 2026
Avis spontané
Réponse : GovPlus
Hi Toby,
Your review truly made our day!
We’re glad we could support you in handling important paperwork with ease.
Please continue to monitor your email for any updates related to your paperwork. If you have questions, additional feedback, or need assistance, our support team is available through the following channels:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. If I could give zero stars I would. This company is extremely deceptive in their practices and their fees. The advertisement said I could get my passport renewed for $97. What the advertisement did not say is that it was $97 for their service, plus another $130 for the passport.
Filling out their form online was extremely tedious, and more than once I was tempted to just go to my local post office, but I had already paid. Of course they have you pay up front because they don't want you to know that they're misleading you into spending extra money.
And their bot kept rejecting my picture, telling me that I had an 'extreme expression.' Even after multiple tries, it kept telling me the same thing so I finally just submitted it.
A few days later, I got materials in the mail with instructions telling me that I needed to send another $130. I didn't even know there were going to be physical materials. I used GovPlus because I thought it was cheaper and possibly going to be faster, and that my passport application would be submitted electronically. None of those things are true. It would have been much, much easier, cheaper and faster for me to just go to my local post office.
When I contacted GovPlus, first I got a bot, of course, and then I had an extremely frustrating conversation with 'Sadie' who just kept reiterating their policy. She sent me a screenshot of the pricing page, and in tiny, light gray font, at the bottom of the page, it says, "Government fees paid separately later in the application." Sadie insisted that the company is transparent, but when I asked her why that line was almost hidden, she just redirected the conversation and told me they had lots of positive reviews. I asked her a few times if I was the first person that this had happened to, and she admitted that I was not.
The conversation went on for probably half an hour or longer, and we just kept going in circles so I finally disengaged.
In the end, I ended up paying for an extremely frustrating $97 experience, and I still don't have a passport.
By the way if you look at their five-star reviews, they all look like fake. Most don't have pictures and the ones that do are either blurry or Al.
8 avril 2026
Avis spontané
Réponse : GovPlus
Hi Cheryl,
Thank you for your positive feedback.
GOV+ is designed to assist customers with organizing and completing life’s paperwork efficiently, and we’re pleased to hear your experience reflects that.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
It’s easy to use and take Apple Pay
10 avril 2026
Avis spontané
Réponse : GovPlus
Hi Kevya,
We appreciate you sharing your experience.
Our goal is to provide clear, accessible support for important government paperwork, and we’re glad our service met your expectations. Our support team is always available if you need us.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Great response good chat service on…
Great response good chat service on time response customer service 👏🏾
10 avril 2026
Avis spontané
Réponse : GovPlus
Hi,
Thank you for the kind review.
Helping customers navigate important paperwork with confidence and clarity remains our top priority.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
User friendly
5 avril 2026
Avis spontané
Réponse : GovPlus
Hi Bob,
We’re grateful for your feedback and support.
It’s encouraging to know our approach to simplifying paperwork made a difference for you.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Easy & Convenient
The only thing I didn't like was how many times you have to retake your picture...other than that, Everything was easy & convenient...I will DEFINITELY use GovPlus Again.
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi,
We’re so happy to hear this!
Life’s paperwork doesn’t have to be complicated, and we’re glad GOV+ could help make things easier for you. We look forward to supporting you again in the future.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi,
Thanks for the great review!
Our team is always focused on making paperwork feel more manageable, and it’s great to hear that came through. Thanks again for choosing GOV+.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Simple and easy experience with Gov +
Simple and easy experience with Gov +. Would highly recommend to anyone looking for TSA Precheck or Passport
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi Scott,
We’re thrilled you had a positive experience.
From start to finish, our goal is to make handling paperwork less stressful and more straightforward. We look forward to supporting you again in the future.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
My first time applying for TSA Precheck
My first time applying for TSA Precheck
The application process for TSA Precheck was a breeze! I had no problem completing the application. All questions were written in a way for you to understand and information was made available to make contact with Customer Service for clarity, if needed.
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi Marilyn,
Your review means a lot to our team.
Everyone at GOV+ works hard to help customers move through life’s paperwork with confidence. Thank you for your support. If you ever need assistance again, we’re here to help.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
The agent or AI Bot did a great job…
The agent or AI Bot did a great job hearing my questions and guiding me through the process.
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi Stephen,
We’re glad our team could assist you.
Positive feedback like yours motivates us to continue improving how we support government paperwork needs.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi,
Thank you for recognizing our team’s efforts.
Helping customers manage paperwork efficiently is what we do best, and we’re happy to hear it showed. Our support team is always available if you need us.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
This was quick and easy and gave options
This was quick and easy and gave options
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi Joyce,
Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. Also, please check your email regularly in case we send you updates regarding your application. We sincerely thank you for your feedback.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi Vincent,
We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
It was so easy to complete!!
9 avril 2026
Avis spontané
Réponse : GovPlus
Hi Tim,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Réponse : GovPlus
Hi Jean,
We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800) 506-7587
Weekdays: 8 AM–11 PM EST | Weekends: 11 AM–8 PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.