GO Airport Shuttle Avis 296

Jack did not have a sign and didn’t say anything to me so I assumed it was not him. We were there for close to 10 minutes before we connected.

Zac is always on time, professional, friendly and helpful.

Juan Carlos was excellent!

Driver was on time for a very early flight, he was excellently professional. The vehicle was comfortable and perfect for the trip. The experience got our trip off to a perfect start.

Great service, clean van, on-time and attention to detail! Thank you!

Samuel was fantastic and got us picked up early to avoid extra delays at the Port of Miami. Terrific service!

I had an extremely disappointing and unacceptable experience with Go Shuttle.
I made an advance booking on April 7th with full payment for a private sedan pickup at JFK Airport Terminal 4, on April 22nd. This booking was for my 17‑year‑old teenager, who was traveling independently for the first time, which made reliability especially critical.
Despite having a confirmed booking, no driver showed up, and there were no messages, calls, or cab details shared at any point. As a result, my daughter was stranded at JFK Airport for several hours, causing significant stress and concern.
When I finally reached Go Shuttle’s customer service, instead of offering support or a solution, they simply canceled the trip—without offering any refund or compensation. There was no explanation, no apology, and no attempt to assist, despite the seriousness of the situation involving a minor.
We were left with no option but to book an Uber at peak pricing, incurring additional cost on top of the already paid Go Shuttle booking, along with the emotional distress caused by this experience.
This level of service is completely unacceptable for a prepaid, advance‑booked airport transfer, especially when marketed as a reliable private sedan service. Based on this experience, I strongly advise against using Go Shuttle, particularly for airport pickups or for travelers who require dependable and safe transportation.

Professional, personable, QUALITY customer service!
A+++++

The driver juan was great on time very pleasant and comfortable

We had 3 reservations. All drivers arrived early and were very polite and helpful.

Go Airport Shuttle did a great job for our group of 8 getting us and our luggage from MIA to our hotel then to Miami port for our cruise the next day. Leonard Samie was very helpful navigating the very busy Miami port and I’d highly recommend booking with Go Airport Shuttle

Driver was prompt, caring and knowledgeable. Would recommend this shuttle service to anyone.

Melvin and Kevin make the experience perfect!!!

Prompt, vehicle was fair in condition and cleanliness.

Everything ran smooth, no problems whatsoever. They did a great job.

Driver was patient and communicative.

Ship was late to dock in port. Contacted driver as soon as able regarding late arrival, however driver left and I received no transportation. Go Shuttles claim for airport arrivals "Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system." This apparently doesn't apply for cruise port pickups as our party of 8 was left with no shuttle to get from the cruise port to airport. The driver could I'm sure see that the ship was not docked and there were no passengers exiting the port and no movement in any of the ground transportation vehicles as no one was able to get off the ship. Spoke with customer service who attempted to help but stated I would have to schedule another shuttle at additional cost (had prepaid for the original shuttle) and they did not have any shuttle available for 3-4 hours. I have also yet to receive a full refund for the shuttle that left and provided no service that I requested.

The dispatcher called our driver and was very rude about airport pick up times. We had to hear the whole conversation since it was on speaker, it made us uncomfortable and made us feel like a burden.

We booked a shuttle from Punta Cana airport for April 4th, 2026 to our resort and our driver could not be found. I tried to contact them with all the numbers listed on the reservation but they were all USA numbers. No Dominican Republic numbers. We were forced to pay another driver to take us to our resort.

The ride back to the airport at the end of our trip went great though. My advice is to not pre-pay for a shuttle from the airport. . . it's too chaotic to find your driver and there are so many to choose from. When I called the GoWithUs.com for a refund they said they tried calling me but couldn't get through and wouldn't give me a refund.