GO Airport Shuttle Avis 296

Had an appoinment on April 3rd... confirmation e-mail on the 2nd...
When the day came...the driver didn't show...called the number on the mail and the guy just said I had no réservation...
Letting me and 6 others in trouble...
Had to take another Shuttle in emergency to be able to reach the airport...
No refund.. nothing...not even an answer to my e-mail

Edit :
It was a stressful moment...
But I have to say that the marketing service is reactive and kind so...
I'll go for 4 stars...not for the ride but for the marketing service

Ismael did a great job meeting us at the Jacksonville airport baggage claim. He also had a sign ready with our name so we knew he was our driver. Pleasant and very easy to talk to. Will be using your car service again. Thank you.

We paid extra for meet up at baggage claim. The driver finally found us, grabbed 2 of our bags and said follow him. He then took off and we had to walk through the airport to the 3rd floor of the parking garage. Please note that I have mobility issues and cannot walk long distances. He then left us to retrieve the car. We finally arrived at the port terminal, only for him to drop us as far from the entrance as possible. I would not recommend this driver

Timely and extremely courteous! Kevin was extremely polite!

Great experience. Picked up on time snd our driver handled our luggage. We were flying in to get on a cruise. We asked the driver to stop near the port so we could purchase a few items. He stopped at a great location with many options. We arrived at our port on time and ready to cruise. SUV was plenty big for 5 adults and all our luggage.

On time. Communication w base and driver was excellent. Both Drivers to airport and back to home were polite and assisted all. Really enjoyed the experience

Petre was an excellent driver. Arrived on time and provided excellent communication along the way. Even help locate a missing item that we left behind. Highly recommend Petre and Go Airport Shuttle for any shuttle services needs from airports to cruise terminal ports.

Excellent driver. Communication was consistent and made the process more comfortable.

Driver arrived on time but on the drive he was distracted serval times on his cell phone looking away from the road several times at highway speeds on a crowded highway. Trying to coordinate other rides and pickups that he seemed to be late for. Totally unacceptable for him to put our lives at risk in this way. To make matters worse upon arriving at our destination and present the driver with a tip he demanded more money because he took the express lane ???? Are you kidding me? Least to say I told him to take a hike. The service was pre-paid he was just trying to scam for more money. Drivers name Mohammed trip April 4th 2026 9:40am pickup. Van had over 300,000 miles and you could tell by its interior condition. I understand these are contract drivers but go shuttle should do better with driver education and vehicle standards. First negative experience with the company.

Great communication, Great experience Will definitely use this service again

The driver was there right on time. The vehicles were clean, comfortable, and stylish. Drivers were professional and personable. One of the best transportation experiences I’ve ever had.

It was a great experience. You guys were on time showed up on time even for my early arrival to the airport. The drivers were very courteous and very professional. I will definitely be using your service again.

Arrived at the airport at 3pm for the pick up, was still sat in the van at the airport at 5pm. During this period I saw an Uber Shuttle arrive and depart every ten minutes in front of me. I contacted the company, asked for a refund so I could just take the Uber instead as a two hour wait was ridiculous. Was condescendingly told I had booked a “rideshare” so I should wait until the other passengers arrived. Got to hotel nearly three hours after my arranged pick up time. ABYSMAL. The journey was 6 miles - I could have walked it in that time. Do not use this company unless you like waiting around for a long time and being treated like an idiot by the customer service. Zero stars if I could. CLOWNS! The explanation below clearly shows how clueless they are. I sat in a stationary van for two hours, there were no stops, just a van that the driver left me in on my own. I’m aware how a shared ride works, the idea is that other people get inside the vehicle and it moves. This was not the case. Confirmation that this company is incompetent.

this was a bad experience and the worst customer service I have ever delt with.
This company my transport on me, and did not refund my money. Left me stranded at the airport with two infants with no way to get any where due to lack of car seats. WHen i spoke with the "manager" he began making up time limits on how long a transport is to wait. The website or contract did not clarify ANYWHERE on time limits. They claimed i was only allotted 15 minutes. Which i feel is extremely unfair when at an airport and dealing with multiple delays and recent TSA issues. While in the air and you have no service you are unable to contact anybody to update them. SO not only did i not have transport to get me and two infants to a hotel, i also was not refunded my money for a service that was not completed. I Would never recommend this company to anybody due to their poor customer service.

Would NOT recommend or use. Showed up to Vegas with no one at their booth as stated in their emails. Had to call dispatch and wait for pickup. Their pricing is double the price of a taxi. When leaving the Luxor to go back again they did NOT pick us up at the time THEIR confirmation stated. Dispatch argued and said nothing they can do. Again there’s plenty of taxis that are half the price of this POS service. Oh and they won’t refund their screwups because it’s within 24 hours. Such a shame that this was supposed to make things easier by booking ahead and has been nothing but a hassle and feeling like a scam for a shared service at 2x the price of a private taxi. I will be disputing with cc company. I would love for this “company “ to contact me and explain how their email confirmation don’t match their system and they can change whenever they want and you’re just screwed.

Our driver got us to our terminal at the Port of Miami on time despite challenging traffic conditions.

Juan was amazing. I highly recommend him.

Daniel was excellent! He is a wonderful careful driver and was very helpful at the airport.

There was constant communication with the driver who kept us informed on traffic conditions and arrival, which was greatly appreciated and removed any anxiety we may of had!

Flights were all over the place flying in and driver was there waiting for me at baggage claims. Daniel was original driver and he communicated to me that a new driver Ricardo would be taking care of me due to the flight delay which was a 4 hour delay. The communication and the service was excellent. Thank you as it was a long and exhausting travel day.