Bought a very expensive electric recliner from you appropriately 10 years ago and contacted the company who I bought it from as needed a new seat cushion. They have just informed me that you are not a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had a slight problem with our recently purchased sofa which needed a new back cushion. Daniel attended to solve the issue and did so in such a quick time! It was effortless as he is such a skille... Voir plus
L'entreprise a répondu
Good Upholsterer, arrived on time, tidy worker , pleasant manner and quickly finished work,(which involved settee and both chairs) in under 4 hours. Highly Recommended.
L'entreprise a répondu
I bought the Malvern 2 seater sofa from Furniture Village. I had quite a search as I wanted a 2 seater that fitted in a fairly small space so this was ideal. Delivery was efficient after about 6 weeks... Voir plus
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À propos de l'entreprise
- Fabricant de meubles
- aussi dans
- Magasin d'ameublement et de décoration
- Magasin de canapés
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Coordonnées de contact
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Royaume-Uni
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service from ML Solutions recommended by G Plan
I was having trouble with my G Plan chair so I called G Plan directly and spoke to Tara who was extremely helpful. She gave me the telephone number of a local repairer ML Solutions who were fantastic. I spoke to the gentleman Mark and on the same day he turned up and fixed the chair. I was very impressed with this repairer as he went out of his way to be very helpful and did a great job. Overall a Very Good Customer Service received. Thank you to G Plan for your help and also to ML Solutions for the fantastic repair you did.
6 mars 2026
Avis spontané
Réponse de G Plan
Thank you for taking the time to send your 5 star review. We are delighted to hear about your experience as we strive to offer supportive customer service and will pass on your lovely comments to Tara and to Mark.
Best wishes from The G Plan Team
G Plan Two Seater Seattle Sofas
Hello, This is the second G Plan suite that I have purchased.
The previous one was as good as new after seven years, I just felt like a change.
The two new sofas are very well made structurally, of a very good design fabric and are very comfortable.
I am currently very pleased with my purchase.
Thank you.
19 février 2026
Réponse de G Plan
Dear Colin, thank you for taking the time to leave a review and it is lovely to know that you selected G Plan again and that you are happy with you new sofas.
Best wishes from The G Plan Team
Very disappointed
Very disappointed. The arm of the chair became detached the day after the chair was delivered to us.
18 février 2026
Réponse de G Plan
Dear Linda, We are extremely sorry that you encountered a problem with your G Plan chair. This must have been so disappointing. As you are aware, we have followed up with your retailer as they have not contacted us to advise of any manufacturing issue. We will update further as soon as we have more details regarding how the issue occurred.
Réponse de G Plan
Hi Ian - many thanks for your review. Your comments are greatly appreciated and will passed on to the delivery team.
Best wishes from The G Plan Team
Very pleased with the furniture well…
Very pleased with the furniture well made and comfortable and delivered on time.
22 décembre 2025
Réponse de G Plan
Hi John - thank you for your 5 start review. Comfort, craftsmanship and customer service are at the heart of what we do, so it’s fantastic to hear your lovely comments.
Many thanks from The G Plan Team
Faulty backrest and different coloured feet
Bought 2 sofas but one had ebony feet and the other mahogany feet. Both were supposed to be ebony.Also one of the sofas was a manual recliner but the reclining backrest on one side kept coming loose from it's fitting due to faulty clip. Not repairable so having to wait for a new backrest to be made
27 janvier 2026
Réponse de G Plan
Dear Barbara, Thank you for taking the time to send your review. We are very sorry to hear about the issues you have experienced and have followed up with our customer service team who advise that our technician is looking to visit later this week to attend and resolve the issue on your recliner. We apologize for the issues and trust that you will soon be able to fully enjoy your furniture.
Best wished from the G Plan Team
Eleanor is an asset to the company very…
Eleanor is an asset to the company very easy to talk to, nothing too much trouble a very nice person to deal with. Thanks for everything you have done for me.
23 février 2026
Avis spontané
Réponse de G Plan
Thank you for you 5 star review. It is lovely to receive your feedback and we have passed this on to Eleanor.
Thank again, the G Plan Team
My husband has MS
My husband has MS. We purchased a dual motor Gplan chair from SCS 2 1/2 years ago, which enables him to stand up. The remote control stopped working. I phoned SCS who informed me it was out of warranty and they would need to send out an engineer, which would cost £85 call out charge, which was non refundable. I contacted Gplan, who said the remote control had a 5 year warranty and SCS should be able to send me a new remote foc. When I phoned SCS back, they wouldn't budge, and told me about the call out charge again. I phoned Gplan back, explained the situation, and the young lady had the remote sent out to me. I received it the next day. Excellent service
19 février 2026
Avis spontané
Réponse de G Plan
Hi Mrs Dale, Thank you for taking the time to send your review. Your comments are much appreciated and we will pass them on to the team.
Many thanks, the G Plan Team
Spent hours selecting our new sofa but…
Spent hours selecting our new sofa but the one that arrived was hard and uncomfortable and the leather looks cheap. I have contacted the retailer and had a "technician" visit who was totally useless and less than truthful. I am currently taking them to small claims court for a full refund
17 décembre 2025
Avis spontané
Réponse de G Plan
Hi Ian,
Thank you for taking the time to leave your review.
We are sorry that you are disappointed with your G Plan furniture. Whilst comfort is a personal, subjective matter, the seat foam will soften with use. All our hides are carefully sourced and selected and we would advise that you reach out to your retailer in the first instance for the concerns to be reviewed.
Best Wishes
The G Plan Team
Réponse de G Plan
Hi Tim, Thank you so much for your 5 star review. It is great to receive lovely positive feed back.
Best wishes from The G Plan team
Hannah at customer services Is amazing
Hannah at customer services Is amazing! I had an issue with my recliner cable on a sofa which I purchased from a national retailer. The national retailer were not help and advised they no longer sell G Plan so nothing to do with them. I contacted G Plan on the off chance could help. Hannah quickly helped and I now have a new part on it's way. Quick, attentive and great at her job. Well done and thank you.
18 février 2026
Avis spontané
Réponse de G Plan
Dear Jonathan
Thank you so much for sharing your experience!
We’re thrilled to hear that Hannah was able to help quickly and effectively.
Providing attentive service is exactly what we aim for.
It’s wonderful that your recliner issue has been resolved and that a new part is on its way.
We really appreciate your kind words and your recognition of our team’s efforts, we will ensure that your review is passed to Hannah.
Warm regards
Gplan
All went well with delivery and very…
All went well with delivery and very satisfied with our new G Plan couch
28 janvier 2026
Réponse de G Plan
Many thanks for your 5 star review. We really appreciate your feedback.
Best wishes from The G Plan Team
Beautifully Made Furniture!
I have had 2 previous G Plan suites. The last one was 27 years old and still retained its shape, colour and comfort. I didn’t hesitate to buy my third G Plan!
16 février 2026
Avis spontané
Réponse de G Plan
Dear Anna
Thank you so much for your wonderful review!
We’re delighted to hear that your previous G Plan suites have stood the test of time. 27 years is truly a testament to the quality and durability we strive for. It’s fantastic that your experience gave you the confidence to choose a third suite with us!
Warm regards
Gplan
Great quality sofa.
27 janvier 2026
Réponse de G Plan
Dear Patricia
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the quality of your new sofa. We hope it brings you comfort and enjoyment for many years to come!
Best Wishes
Gplan
Expensive but worth it
Expensive but worth it. Reclining 3piece suite in coloured leather, beautiful light blue colour and so comfy. Lumbar support was important as well as a high back, great for watching TV!
Bought from a local independent store for the same price as the big multi nationals but lower delivery charge. The delivery guys set everything up and took all the rubbish away.
Really loving it!
23 janvier 2026
Réponse de G Plan
Dear Customer
Thank you so much for your fantastic review!
We’re delighted to hear that you’re loving your reclining 3-piece suite.
Kind regards
Gplan
All round good experience Delivered on time and was well packed.
Delivered on time and was well packed.
Very comfortable and overall very pleased.
24 janvier 2026
Réponse de G Plan
Dear Robert
Thank you for your feedback!
We’re delighted to hear that your delivery went smoothly and that your new furniture is comfortable. It’s great to know you’re pleased with your purchase, and we hope you enjoy it for many years to come!
Best wishes
Gplan
Réponse de G Plan
Dear Adrian
Thank you for your fantastic feedback!
We’re delighted to hear that the delivery went smoothly. We hope you enjoy your new Gplan for many years to come.
Kind regards
Gplan
In praise of Reeds of Ely
Our local shop did a great job and set our expectations so you were able to deliver early.
28 janvier 2026
Réponse de G Plan
Dear Customer
Thank you for your kind feedback!
We’re thrilled to hear that the retailer exceeded your expectations and that we were able to deliver your furniture ahead of schedule.
We hope you enjoy your new furniture.
Kind regards
Gplan
No manufacturers fault found. Really!!!
We purchased a G Plan Seattle 3 seater sofa from Furniture Village, delivered on the 18th December 2025. Within a week or so, the cushions were really wrinkly, contacted Furniture Village 27th December, an assessment visit by their independent assessor was made for 21st January. On the 11th January I requested a refund as the wrinkles were worse. The assessment visit on the 21st January said no manufacturers fault, today I have been informed by Furniture Village no refund to be made. Our previous suite was also G Plan we had for 30 years and apart from the dated floral pattern was still a good suite.
Don't be taken in by the Union Jack care approach either, you need to be really strong to move the wrinkles but they immediately return when the sofa is sat on. No more G Plan for us.
11 février 2026
Avis spontané
Réponse de G Plan
Dear Anne,
We’re really sorry to read how disappointed you are with your new G Plan Seattle sofa, especially given the positive experience you had with your previous G Plan suite over so many years. We truly value the loyalty of long-standing customers like yourself, so it’s upsetting to hear that this purchase hasn’t met your expectations.
It may be helpful to explain that all upholstery fabrics and fillings behave differently, particularly in the first few weeks of use. Modern seat cushions are designed for comfort and support, and it is completely normal for fabric to show signs of dressing and creasing as it settles. Softer, more relaxed upholstery styles in particular will develop creases with use, and these can reappear after sitting even when smoothed out; this is a characteristic of the materials rather than a fault.
When concerns are raised, we rely on independent technician reports to ensure that decisions are fair and based on professional assessment. In your case, we understand that an independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, but we must base our decisions on these impartial findings.
That said, if you remain unhappy, you are absolutely entitled to request a second opinion. As your contract of sale is with Furniture Village, any further review would need to be arranged directly through them and we would of course cooperate fully with that process.
We are genuinely sorry that this experience has led you to feel this way about G Plan, particularly after owning one of our suites for 30 years. Your feedback is important and will be shared with our wider team.
Kind regards
G Plan Customer Service
New Blue sofa
Very pleased with the new sofa. Very comfortable & suits the room perfectly.
Extra controls for adjusting to exact requirements are excellent G plan never disappoints
20 janvier 2026
Réponse de G Plan
Dear Customer
Thank you so much for your wonderful review!
We’re thrilled to hear that your new sofa is so comfortable and fits your room perfectly. It’s great to know the extra controls are helping you adjust it exactly to your liking.
Best Wishes
Gplan
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