LA Z-boy Avis 

Our Winchester 3 Seater Sofa in the most expensive leather with Footrest Adjustment/Reclne , Head support adjustment and Lumbar Adjustment, cost £2500 and 6 months in the LHS Seat has Intermittently developed a fault where when you start reclining the sofa the footrest rises about 1/4 way up and stops dead. At this point as well as the Recline being stuck, the other 2 functions are dead and you cannot reset with the Zeroing Button. I have just found out that when this happens if I hit the LH Armrest lightly but sharply, it starts working again, I would say something in the Push Button Unit is loose or Faulty inside. Contacted the retailer who then supplied a link to book a visit from LazyBoy Technical support but earliest appointment is 3 weeks away, which seems a long wait for a 6 months old Sofa, very disappointed that this has gone faulty so soon after purchase on a high price high specification Winchester Sofa, so now we have to wait for Lazyboy Technical visit to hopefully replace the pushbutton unit or repair a possible loose connection, sofa was made in UAE apparently.

Creaky 3 seater sofa, very uncomfortable & a waste of money given that we now have to buy another sofa. Thought we were buying quality but this was not the case. DO NOT BUY.

Not fit for purpose peeling after 10 months ,,lazy boy and Darrel Else retailersays it’s wear and tear. Sweat from balding husbands head and is he on medication No !! So if we sit on these pieces and have bare legs arms is the rest going to peel?? Visitors if bald or on medication can’t sit on these items
This was pointed out to me when a technician came out to access so we should have been told on purchase ?? £3000 wasted still retailer or lazy boy will only carry out repair Approx £300 if I pay what will stop it happening again?

Supplier for sofa I purchased.

Well spent a small fortune on what we thought was quality sofas, we were wrong, the lazy boy sofa are not worth the money, cushions sink when you sit on them, dfs said sit in the middle of the sofa to avoid this issue, electric buttons all Fitted upside down, dfs response was, that happens sometimes, complained a few times then Told they can't help and goto furniture ombudsman. Avoid buying theses alt all Costs.

I’d have to agree with the majority of reviewers here. Like many I thought I was paying top dollar for a quality product. I’ve owned a number of sofas over the years, this one was by far the most expensive and by far the worst. Sags inside two years. Save your money

Bought 3 + 2 recliners from Lazyboy Kingston. Dont buy Lazyboy sofas or any sofas from here. They are awfully uncomfortable and the store will use every legal way to not take them back even though they have massive gaps between the sofa seat and backrest. Even the technicians who come to check will side with the business. Save yourselves the hassle and money.
They also dont care about actual functionality of the product. I would have expected a refund or exchange but they hide behind the paid technician's reports. The technician said he had never seen this model before and said its a design issue but then wrote in favour of the company. Absolutely stuck with these awful recliners and down 4k. DO NOT BUY!!

Our LA Z-boy recliner sofa and recliner chair are now 4 years old , they look like weve had them a lifetime. Terrible quality , saggy and uncomfortable ( almost from new) sofa divides in the middle so much that a 3 rd person could never sit on it. Unsafe chair easily tips, it is by far the very worst pile of rubbish we have ever bought. Do not waste your money on these terrible quality Sofas and chairs. We have already ordered a new sofa and chair from elsewhere. Nobody wants to spend 3k only to have to replace it 4 years later. Avoid like the plague.

Note - we bought La Z Boy sofas direct from their Kingston shop; not via SCS or other retailer as many report in their reviews. Don't know if this makes a difference to the quality however we can confirm:

1) The purchase experience was great; Jane in Kingston was helpful and knowledgeable without being pushy.
2) The delivery guys were also great. They were here for over an hour fitting together the sofas and demonstrating all the features.
3) The sofas are exactly as we hoped and expected; comfortable and finished to a high standard. Note our sofas are covered in Altara fabric, (not leather).
4) Paul in customer service has been very responsive to questions I raised, both by email and on the phone.

I've read the negative reviews here on trustpilot and, so far, our experience has been much more positive. Again, I don't know if buying direct from La Z Boy makes a difference, however I will report back if any problems in the future.

Thought we were paying for quality paid top price for tat. The leather is pealing all over two sofas and a chair. When we complained apparently it's our fault for sitting on it without a towel under us. Should have read the reviews as we arnt on our own. Stear well clear.

8La z Boy used to be a high quality company. We bought 2 leather recliners, it turned out to be shoddy painted fabric. When we rang customer service they said only the mechanism was guaranteed and if would cost £70 for a callout. The arms are now an embarrassment and so I unscrewed them in order to reupholster to find this cheap fabric is stapled to cardboard with some stuffing underneath. It's shocking.
DO NOT BUY LAY Z BOY

I bought a lazyboy sofa just over a year ago. I paid 7k for his sofa abd im still paying it off. The heated seats have stopped working and so has the mini fridge. The leather is peeling on a seat that myself and my child never use. On the recliner the foam has flattened and it looks terrible. All these problems appeared 1 year after delivery. I paid over £300 for castelan repairs but they won't fix. What a waste of money. I wish I saw these reviews before I had spent so much money.

I’m writing this on behalf of my mum, who spent an absolute fortune on a La‑Z‑Boy 3‑seater recliner and matching armchair, believing she was investing in a premium, long‑lasting product. Unfortunately, the experience has been the complete opposite.

The furniture is only around three years old, used by one person living alone, yet the leather is already showing noticeable wear. Both USB chargers have failed on the armchair and the sofa. Worst of all, the power armchair stopped working entirely after being left in the reclined position.

La‑Z‑Boy’s warranty is handled by Castelan Group, and their service has been nothing short of shocking. They were contacted in early November but didn’t bother to come out until late November. All they did was put the chair back into a normal position and then told us it wouldn’t be repaired before Christmas. That meant my mum an elderly woman was left without a working power recliner for over two months.

Today (2nd January 2026), Castelan finally emailed to say they’ve now ordered the part. So realistically, you’re looking at nearly three months to resolve even the simplest issue. Completely unacceptable.

After this experience, I looked up more reviews and realised this isn’t unusual La‑Z‑Boy and Castelan both seem to have a terrible reputation for customer service and warranty support.

Avoid both companies. The products are overpriced, the quality is questionable, and the aftercare is an absolute joke. We will never purchase from La‑Z‑Boy again.

Purchased sofa through sofology. Poor is the only word needed for the quality of this sofa. Paid almost £7k for what should be no more than £1500. Nothing aligns, puckering everywhere, backs dont line up. Buttons for one of the recliners is wedged between 2 seats so only a child can use. Very uncomfortable. Extremely poorly made. Trying to organise a refund through sofology. Never again.

Purchased a two seater settee and a three seater recliner settee. The leather on the recliner started to thin and flake after a year eventually tearing. Given the cost and fact that Lazy Boy was promoted as reliable goods I had confidence it was a good purchase. I was so wrong. SCS no help at all...

2yr old sofa and chair costing over 5k has not performed and SCS warranty covers nothing. You expect a sofa & chair to last more than 2yrs. This is our 3rd or 4th suite. Won't be buying another. Utterly disappointed and angry

Leather breaking up after 2 years
Paid almost £3k for a three seater leather recliner. Within 2 years the surface layer has started lifting. Had to pay Layzboy £75 for some dodgy 3rd party company to send a 'technician' to inspect our sofa because Lazboy's 10 year warranty only covered the leather for 1 year! I was told that there was no fault with the leather! So I paid a leather restoration specialist to inspect the sofa. He confirmed that the problem is down to a fault in the leather.

Don't waste your money. They might be a recognisable company name but they make substandard furniture with cheap painted fabric that I wouldn't remotely call leather. Bought a £3000 recliner sofa from ScS 2 years ago and the 'leather' surface is already flaking off. No recourse from insurance or ScS who class it fair wear and tear. Look elsewhere if you want dependable, well made furniture.

Only had our la z boy suite about 3 years and its falling apart already ,what a pile of shit.spent nearly £5000 on it and got no pets children, hardly ever sitting on it due to me and my husband working full time, and when we come home to sit on it and enjoy it ,I get angry about it the fact the leather is super thin and coming apart. And we put a throw over it to hide it.which why would you wanna hide a £5000 suite 🤔 nobody will do anything about it ,have tried everyone and no one interested, and they saying there is nothing wrong with it .SCS dont even sell them anymore and I wounder why as they are complete and utter pile of crap .And we are still paying for this suite aswell .never ever buy one again or recommend to anyone .avoid them at all cost .

WE PURCHASED 3 SEATER AND 2SEATER TAMLA LAYZBOY. I THINK IT WAS A LAZY BOY THAT MADE IT. NOT COMFORTABLE PURCHASED IN MAY 2024 AND COMPANY REFUSED ME MY MONEYBACK, THE COMPANY SENT OUT A GUY AND HE DID ADMIT THIS WAS AWFUL,ALL HE DID WAS TIGHTEN THE MATERIAL. THE MATERIAL IS ALL THE ONE PIECE SO THEREFORE NO SEPERATE CUSHIONS MATERIAL WAS SAGGING. COST ME AND MY HUSBAND OVER £3.000 NOT WORTH THE MONEY.DONT WASTE YOUR MONEY