LA Z-boy Avis 

Without a doubt the worst £5000 we have ever spent.

We bought a 3 seater electric reclining sofa and chair, after only around 3 months the support in both the left and right seats was severely affected and dimminished to a point where it was starting to cause me back problems, the main seat has sunk and the so called lumbar support is non existent.

We returned to the retailer who managed to arrange an inspection of the sofa by a so called engineer who was at our property for less than 10 minutes, did a few pointless tests if thats what they could be called and left telling me the sofa had passes the inspection and there was nothing wrong with it.

I asked him while he was in my home to firstly sit on the offending sofa then to sit in the single chair which incidently hadnt been sat in since delivery as my wife and I both use the sofa with the chair being a floor and room filler.....he refused saying the chair wasnt the problem.

Its been over a year now and the sofa has slowly gotten worse....it could be said that we should have pursued things further with the warranty but having read other peoples experiences with warranty claims im not sure we have the energy.

All i can say is to stay well away from this brand......vastly overpriced and of sub standard construction with very little durability.

Utter Rubbish!

We bought a 2 seater and 3 seater sofa Nov 21 having had a great previous experience with La-z-boy.
Within 18 months it started to peel on one of the head rests. I complained but was informed the warranty is only 12 months for the leather. Paid £60 for a technician who said La-z-boy wouldn’t accept it as a fault. I complained again and a second technician said the same, they commented on how many of these they are now seeing. La-z-boy say it’s oil in the skin…so obviously don’t expect us to sit in them. Technician told me it will happen on more areas in time.
La-z-boy have refused to follow up and referred me back to store. The store are dragging their heels.
Do not buy, unless it’s just as a showpiece! A very expensive waste of money and time. The company are no longer a quality manufacturer, nor are they responsible to their customers.

Bought a oslo recliner sofa . Was told it was good genuine leather .After 5 months notice the leather is bubble and pealing of .this should not happen on a leather sofa . It's got to be bonded leather . But it was sold as genuine leather £4000 I paid and after 5 month this has happened. I have definitely been miss sold a sofa . Phone the supplier and waiting on a call from a agent from lazy boy angry aint the word my last genuine leather sofa I had 20 years and I donated it like new . I will keep updating. Lazy boy came out today look at the sofa gareentee me it's leather the pealing is caused by oil in your skin . Apparently you should not put your head on the head rest it's not cover on the 12 month or extended warranty so I'm stuck with a pice of crap absence heart broken

LA-Z-boy claim to provide what they say is one of the best 10 year frame warranties in the business, however beware of this little get out clause, which is not written anywhere in their terms. I purchased a 3 seat Santa Fe recliner and 2 seater non recliner in 2019, this arrived damaged, so SCS replaced it, no problem. After about a year, left hand recliner seat frame had dropped and was causing issue with leather as the seats were rubbing when reclining, damaging leather in process. Castelan were sent out and identified faulty frame on the seat and replaced it, no problem. After a number of months, same issues on same seat, Castelan sent out various techs who this time made adjustments, added washers and bits to try and rectify issue but to no avail, same problems, so ultimately a 2nd new frame was ordered. No problem you may think, we are now in 2022 and after a number of months with no replacement, and no clear answer from Castelan an answer came from them stating that La-Z-boy no longer make this frame so therefore they could no longer honour their extended warranty so settled out from that stating there was no alternative and no rectification could be made. I’ve only had this sofa 3 years now with nothing but problems with it. No further help from SCS. I then approach La-Z-boy themselves to under the terms of their 10 Year Limited frame warranty (best in the business remember!) to my surprise I passed to SCS again to deal with ??? I’m perplexed by this and they tell me they represent La-z-boy in the UK, I ask will they send a La-Z-Boy tech to examine the sofa? They reply it will be HomeServe tech, working on their behalf and fully trained, I explain the situation completely regarding Castelan and said will I just get the same response regarding the sofa? Response the Tech will assess on site, but I must pay £60 for call out. Ok will do. HomeServe tech attends and I explain situation and says he’s here on behalf of La-Z-Boy, after inspection, he agrees that frame needs replacing, puts in report. A few days later email from HomeServe, we can repair your sofa and will order parts from La-Z-Boy. Great. a week later, new email sorry La-z-boy don’t make this frame, as I’ve owned the sofa for more than 6 months all we can do is offer you 20% of the value in the form of a SCS voucher or the same value amount in cash but they have to take away the entire suite and leave me with nothing! Sorry for the long read but so much for the FAMOUS LA-Z-BOY 10 Year Frame warranty, which is worthless if they decide to tell you they no longer make parts for their sofas after only four years. If that’s the case be very wary as you may as well buy your stuff from a boot sale which comes with a full taillight guarantee!!

Sub par quality products with defects, at inflated prices.
I tried to return the product and get a refund in the first week of ownership to which they refused. They have taken the sofa on two seperate occassions, for months at a time and despite initially agreeing there was an issue, they're now refusing to fix it.
Currently a year down the line and I still have a damaged seat sat in my house.

Finally got our lazyboy settee and chair took away. Cheap nasty furniture made in the USA. Got a different make that is made in the UK. The difference in quality is so different. Solid and good quality. The guys that came to take the lazyboy away said it was the second one that had taken away that day. When you pay £3000 for an item you SHOULD get good quality. Do NOT buy lazyboy furniture.

We brought a La-Z-boy leather suite and chair from “Frank Knighton Suites Choices” which were delivered in January 2022 in March 2023 I noticed fading/ wearing on the Seams and the sides where we sit . I reported it in May 2023.
A Homeserve technician on behalf of la-z-boy came out and when I read the report a few weeks later it wasn't an honest report and wasn’t what was said when he was in our home .so some one else from Homeserve was booked to come out .
The 1st technician said the claim was invalid because I used the wrong cleaning products the 2nd technician that came out said the fading was a build up of dirt as I hadn’t cleaned it properly so they’ve closed our complaint as an invalid claim so goes to show that neither is true ( which I know for sure there not ) otherwise they would have both come to the same conclusion , what a joke ! , if those were the case why isn’t the fading and wearing all over the sofa and the chair which it isn’t . There are only two adults in our home ,we both work and don’t have time for anything to get “dirty”.we were never given a leather cleaning kit which we should have done .
Another “false” report by Homeserve who by the way work on behalf of La-z-boy so are not independent and are biased towards La-z-boy .
Nearly £4000 for a sofa and chair isn’t cheap but the leather seems to be cheap and won’t last for long . The sofa is not fit fit purpose and should last a lot longer than 16 months !
We will now take the matter further , we will not stop until we have a positive out come !

Come on LAZ -boy Customer Care, how about replying to the complaints on this website??????

What a complete con, warranties not honoured, having to pay up front for a warranty repair before they even attend then they refuse to reimburse despite agreeing its warranty DO NOT BUY DONT EVEN THINK OF IT.

This is my second review of La-z-boy.Would not buy La-z-boy again poor quality upholstery for an expensive chair. Went back to SCS got absolutely nowhere as they send out a technician who is not independent so obviously he says chair OK. If you contact La-z-boy they do not want to know and refer you back to SCS. I wasn't even asking for my money back would have accepted an exchange.
My next move is to get an independent technician in who won't fail to recognise the upholstery is substandard and take it to trading standards

After having lazy boy for 14 months the leather has started to peel. Contacted retailer SCS who advised to make a claim of the peace of mind insurance I had purchased. Guess how that went...not covered. So contacted SCS and they sent out there so called professional who wrote on his report natural body fluid, but at time of visit commented that he did not think the leather had been finished properly 🤔 However this is not written in report. Contacted SCS today and they said as just over the year warranty nothing they can do. Had a bit of a rant and my case has been sent higher up the chain. Watch this space. The Saga continues, wish I had read the reviews prior to purchase. Two weeks later,chapter 2, email from SCS stating, as predicted, technicians report says accidental damage, surprise surprise, so requested a copy of the technicians report, ScS sent email saying report attached, nothing attached!! meanwhile submitted another insurance claim to the peace of mind insurance cover, stating accidental damage but no idea how I accidentally made leather peel, so will wait to see how that turns out, chapter 3 to follow hopefully soon. Chaper 3 insurance reponse (claim not upheald) so back to ScS, sent further 4 emails chasing my technicians report still not reponse, sent email to homeserve the technicians and they responded cannot supply has to be ScS who supply. Chapter 4 to follow.

RALEIGH1 3 SEATER POW REC W/ HEAD TILT 3,099.99 1.00 EACH
COVER COLOUR: GRADE B DELUXE FOSSIL/LEAD
TRIM: NO WOOD*

Purchased this leather recliner from scs, 23/02/2022. The warranty only covers mechanical and leather, it is falling apart underneath the stitching is going. I am the only one that uses that chair and I am 12 stone. I am sorry but this should not be falling apart just over a year. Lazy boy you are selling crap. Do not buy.

DO NOT BUY LA Z Boy .
The two three seater seats which were delivered in 2021 have really poor quality leather, the leather on two of the headrests is just peeling off. Totally poor quality leather that has been used. Both my wife and I are both OAPs so the overall wear is minimal. The contact from LAZYBOY is a disgrace they want £60 to come and view the damaged leather! The warranty they provide is only for 12months.

I got a Brand new La z boy swivel rocker electric chair delivered on mon 31st July 2023. The delivery guys were excellent very professional. But after sitting on and off the chair for the first 10 hours faults started showing up. 1. The seat position had a raised circle in it that did not go away tryed smoothing it out but kept popping back up again. 2 There was 4 stand out lines on the seat at the rear cushion. 3 .There was line marks on the back cushion. 4 The lower recliner was stopping by itself and make a clunk noise and number 5 which I was most surprised at the leather had absolutely no new leather smell what so ever. I went down to scs store in Uddingston to report the faults the next day. Only to find out they don't deal with any faults and gave myself a card with a phone number to call or email address to write to. I did show them the videos and photos of the faults they said that is not right call that number I said I don't want it repaired I want a brand new chair as the chair sould not have any faults in it in the first place especially from a world knowing company like La z boy. The sales person replyed contact the number and I'm sure they will give you a new one i replied yes but I will have to wait for another 10 weeks plus he replied probably yes. So I went to my car and emailed scs aftercare with photos .3 days later no reply so called number just to find out need to wait for technician to come out to start proceedings. All in very disappointing as this is my very 1st La z boy chair ever and had to save up over a year and a half to get.

Less than 2 years old and the recliner can no longer be used. The seat has sunk so much it feels as if you're sitting on the base, zero support and highly uncomfortable. The chairs don't meet at the joins and now it creaks. SCS sent someone to inspect it who said it's all fine and that's what you expect from a 2 year old sofa! So that's £3000 wasted. My previous La z boy lasted 12 years hence why I chose the brand again. I live alone, work all day, so it's not as if it's even had much use.
I'd advise anyone to avoid SCS and La z boy brand. I can't work out if the company build cheaper models for SCS or they have simply reduced the quality of their brand altogether. If be interested to know.

We got the 3 seater electric recliner rhodeo from SCS. I find it so uncomfortable. The seat is hard, like sitting on the floor hard and make my bum numb after 15 minutes. Granted I don't have a very fat bum, but still, it's like sitting on a see saw seat!
- The corners and front sag towards the floor, making my back hurt if I don't sit right at the back.
- The arms are way too high.
- You feel every tiny spec of dust or particles on the sofa.
- It has a weird coating which means your clothes stick to it, riding up your backside when you inevitably start slipping forward.It feels like your touching someone who's been sweating too, that hot/cold is it wet or dry sensation.
- Any slight movement on either seat makes the whole thing move and squeak!

I'd like to just return it but you know all about returning sofas and ScS.

Ordered Nevada 2 corner 2 with Audio Table from SCS. Went for Lazy Boy as I thought it would be good quality but I am bitterly disappointed.
After waiting 18 weeks, Audio Table was delivered Damaged and after waiting another couple of weeks for technician visit I was informed the whole thing needed replaced which I assume was for colour match.
New sofa was delivered and had technician out twice to recliners as they were so stiff it was really difficult to get them back in. Still not great but decided to live with it.
Now not even a year on and stitching is burst on corner cushions where hardly anyone sits. The technician was unable to fix and says it requires whole corner unit to be rè covered which I assume will be a problem to colour match.
The manufacturing quality is not what I expected from Lazy Boy. I paid £3500 in half price sale which means this is a £7000 suite. Definitely not worth £3500 never mind £7000.
SCS have been excellent and offered refund or replacement.

I purchased my first La-Z-Boy sofa just over 3 years ago and disappointed is an understatement.
The leather on one cushion has worn away in patches. After a VERY lengthy battle with ScS (who I don’t recommend!) they are insistent that I have caused the damage myself.
The leather on the sofa comes with a one year warranty and they refuse to accept that the fabric is sub standard and at fault. I have just been told that if I want it repairing they can quote me ! I have already paid for someone to come out and inspect the damage, so sure was I that they would clearly see that it’s not accidental damage.
I am left with a sofa that has maintained its shape and comfort but looks unsightly due to the damage on one cushion.
A very expensive purchase that I wish I’d never made.

My lazy boy sofa is now 4 years old we have been reporting defective leather and a spring coming through the leather for 18 months SCS washed there hand of this matter and sent us to castelan team insurance numerous emails sent told they would be in touch no contact from anyone I would say very poor customer service slow reaction time to reply But not even that good therefore the image and quality of the lazy boy brand in my experience is shocking premium prices for bargain brand quality also supposed to be a 10 year lazy boy guarantee on leather and build quality please can someone get in touch and sort this shambles out

Ordered a LA Z-boy from scs and was happy with the lads in store. We was given our delivery date, so we re decorated got rid of our old sofa and got a new carpet fitted the day before the sofas due date. We we told we would get a text the day before confirming a time. When we called we were told it would be a further 2 weeks. So with no sofa we were on deck chairs. So the sofa gets delivered and looks stunning. However the build quality is shocking, no padding on the arms, sharp corners of the wooden frame 5mm below the surface. lA Z-boy more like lazy bas#%^. Zero quality control checks, Drove straight to store and that quality is different to mine. Its that bad my deck chair is back out.