LA Z-boy Avis 

Had always wanted a Lazy Boy and moved house so decided to splash out - nearly £5000 on a leather corner sofa.
The very day of delivery 27/7/24 guys put together, said they'd tested the 2 end electric recliners but I did check one out. Son arrived later same day and discovered the other recliners leg support doesn't go right back - you have to push it with your hand to make it go all the way back?!!! Rang SCS and 'techician' coming out on Tuesday. I'm a widow so have only sat in one seat each evening but notice the seat and the arm leather where I sit is sagging already after 3 weeks???!!!! Is this normal?? I'd had a leather sofa before which was not the best quality and it sagged quickly but not after 3 weeks!! Guys told me with the heat in the room it would GRADUALLY sag but devastated it's happening already!! 😳😱😰

Nothing went wrong until the sofas were delivered.

I remember thinking in the show room, these are so comfortable. Now we have them, I can't believe it, how is anyone supposed to get comfortable. The back is hard and straight but I can put up with that but the depth of the seats is 19". I am not a skinny lass by no means but I feel like I am sat on a dining room chair. My knees are no where near the end of the sofa cushion. My husband hasn't seen or sat in it yet... He is a BIG lad, I think I will hide.

I am hoping after a while they will get comfortable because they aren't at the moment.

Does anyone know if there is a way to adjust them. We have a fixed Tamla 3 seater and a recliner Tamla 3 seater.

From a very unhappy and very uncomfortable La-Z-Boy customer.

Wish I had seen these reviews before purchasing the worse suite ever! We bought a Furnico suite now owned by La-Z-Boy and from the day it was delivered you could see something wasn’t right. Complained and had a replacement but still same complaint of no support on seat. It was sold as one of the most supportive, upright sofas sold in the store, hence why we purchased - there is no central support so tend to sit leaning towards the centre of the sofa twisting your spine not supporting it! Worse thing I have ever purchased and not fit for purpose !
UPDATE: this company doesn’t care that the sofa design has no base support! Complaint sent via my local store which they told me to do and basically La-z-boy do not want to know. So now I have two sofas that are no longer usable and all they will offer is a technician to “repair” something that is a bad design fault NOT a broken part! Can’t even be bothered to reply to this review! This is the first BAD review I have ever had to do!

Had a genuine leather. La-Z Boy for 10 years now, and its still like new, wasn't cheap but you only get what pay for
But be careful there are a lot cheap lazy boy imitations about

We bought a leather la-z-boy sofa from SCS and it was delivered on 03/05/2023 and was ok for about 6 weeks then the seat I sit on the leather started to crease, this continued until it was badly creased. On 25/04/2024 before the warranty was up I contacted SCS to make a complaint about the creasing. They organised for an company to send a technician to take a look, the man said that the springs were ok but that the foam had sagged, and this was common problem, but that SCS would say that it was not a manufacturing fault. He said that even if they were willing to replace the foam it would end up the same after a short time. SCS came back to me and said exactly what the technician had said. It would appear that SCS and La-z-Boy know there is a problem with the foam that they are using but are choosing to ignore the problem. I have contacted the Furniture and Home Improvement Ombudsman, but as of yet no reply to the complaint. Knowing how Government agencies work I doubt I will get anytwhere. Do NOT buy from SCS and never buy a La-z-Boy sofa

I would give this a zero if it was possible. I bought the Lay Z boy flagship Daytona 3 steamer leather recliner sofa in January, finally got delivered on 8th of May .
This is the WORST sofa I have EVER had in my life ! It's so impractical absolutely horrendous to sit on , I'm actually sitting on a garden chair in my living room as I cannot sit on this sofa ! Contacted ScS and was told that I couldn't return it. £3000 + with extra insurance! Absolutely SHOCKING !!I want an exchange !
DO NOT BUY THIS SOFA !!!!!
ScS asked for a review on it and then they chopped out most of what I had said about it ! I wouldn't shop at ScS again nor buy a Lay Z boy EVER !

Mum bought a sofa and 2 chairs. The chairs are ok bar slight discolouration where you. Which has been cleaned and made no difference.
The 3 seater sofa however has lost any firmness. The seating cushions have lost any firmness and you can feel the frame underneath.
Somebody has been out to see it and says he can't feel the frame and there is nothing wrong with it.

Why isn't there a zero star rating? Eight months of light use and both LZB chairs are useless. Both seats have collapsed. Before you ask we are a pair of lightweights coming in at 10 and 12 stone. Been waiting four months now for a fix. Finally, a HUGE parcel arrived with loads of foam cushions and other stuff. Apparently, their 3rd party technician will be coming to sort both chairs out. Now the backs are going, but that is it, NEVER EVER again will I purchase a LZB product.

Bought a sofa and chair from fabb furniture in November 2023 fault appeared in December still waiting on parts was told parts would be here before Easter now told another 6 to 8 weeks.surely you must have spare parts in england lazy boy never again

Purchased a reclining 3 piece suite and came with 10 X year guarantee. Towards the end of the guarantee period, a recliner cable looks to have snapped. Contacted LZB for assistance and received a basic (looks like spam/non business like) and poor English email stating "We would be able to get parts for this model as it is discontinued now" which presumably means they cannot get parts? Interestingly parts are readily available online so this appears to be a way of avoiding honouring of the guarantee. Don't offer a guarantee for 10 x years if you are not going to honour it. I'm waiting for an update email before considering options. Buyer beware though as the guarantee seems to be potentially worthless.

Update in response to Lazee response:

The mechanism (manual recliner cable) was faulty. Interestingly though you declined the warranty claim on the basis of "discontinued" it appears 3rd party spares are readily available. In fact, I've paid for a repair myself which incidentally was half the price of what the Lazee warranty call out charge (£50) would have been

Purchased a LA-Z-boy from ScS a month ago and it was supposed to be a in store only purchase that was on a week, the Hollywood lazy boy electric recliner was supposed to be £7100 but we paid £3600 and it was colour rhodeo/igneous a dark gray/brown, so we paid for the sofa and a few weeks later we got an email to say it was arriving in 7 days so we popped over to the paisley ScS where we bought it to go over delivery details and they said delivery was cancelled and I said to the guy oh I see the sofa isn't in the shop anymore just like you said it was a 7 day in store thing, and he said no there's your sofa you bought there and pointed to a light tan colour lazy boy, I thought he was joking and I said ah your having a laugh, anyway the woman worker backed him up and said no no that's the sofa that you bought, my god I went off my head because the sofa I bought was totally different colour altogether much darker and I got email receipt showing the sofa and the colour which was rhodeo/igneous but the one in the shop was maple beige, the guy actually tried to lie to me saying they had moved the sofa into more light and that's why it looked different, so by this time I was totally losing it saying I wanted my money back and the manager came down and he was actually backing them up saying that they changed the name of the colour a week ago and if we wanted our money back then we would lose 1200 so I went onto the phone and spoke to ScS customer service and told them everything and they agreed that I was correct but got fobbed off, so I called again spoke with another person who agreed I was correct that I needed to sort it out with the manager so I then called again and this time got a decent lady who said she'd had enough of it because I had told her the manager said the other two customer care people were wrong and he had 10 years experience and his word was gospel, basically, so this lady said hold on to I call lazy boy as she had the number and she said that the rhodeo/igneous colour they couldn't get the fabric anymore and done away with it and that's why they were saying all these lies and excuses, so now the lady has been onto ScS paisley and spoken with the manager and she said to me they will call me today or tomorrow, so basically I went into the store, they actually lied and said they had just moved the sofa into more light when the sofa went out of stock and they took a light tan colour sofa in it's place and had me going off my head and they then tried to say the name of the colour had changed when it was a different sofa, I gave them 3600 and there calling me a lier so they can still get a sale because it went out of stock because lazy boy slipped up by saying this before they got the full story, all I can say is I better get all my money back as I don't want anything to do with ScS so please please everyone who reads these reviews take in mind that they will take your money, BUT they will do anything to keep what they can of it even if there in the wrong, and these people have got to go home at night and probably speak and laugh to there pals about it, DONT BUY LA-Z-BOY as all I've had is hassle and reading all these other reviews I only wish I'd read them sooner, DONT USE ScS

Bought a La-z-Boy leather reclining suite 9 years ago. It's lasting really well but leather needed a little tlc recently. Got some brilliant customer service from Clare who has provided the correct touch-up paint going above and beyond my expectations. Thank you Clare!

Mum paid £7000 for a 2 seater and a 3 seater sofa, apparently made from real leather. They are retired so not jumping all over the material, yet all the leather is fading . Definitely wouldn't recommend buying from lazyboy as they have never shown any interest in rectifying the very shoddy workmanship. Absolutely rubbish.
Answering their answer, we did already many times hence the bad review. Mums now buying a new suit as she has had enough, definitely won't be a lazyboy.

We bought a lazboy what a load of rubbish cheap foam and poor quality, bought it from KC sofa Castleford last year and 3 months later had to have the foam replaced after the technician told us nothing was wrong I got in contact with lazboy customer service after a couple of emails and phone call they decided to replace the foam, 10 days later foam went soft again after emailing lazboy they said replaced foam once now they have closed the complaint, asked for second option from lazboy the second technician agreed there was something wrong with only one seat foam I also pointed out the heartilt was broken he reported back to lazboy headtilt was too close to the wall and again lazboy have closed the complaint we will never bye or recommend lazboy

10 year guarantee not worth the paper it is written on

I put 1 star as there is no option to put none. My 3 seater electric recliner and manual love chair are the biggest heaps of tat I’ve ever been conned into parting with money for.
Padding is thin and has no support after sitting on it a few times. The seating part is sloped to one side, and all you can feel is the wooden frame sticking in you in every angle.
An old pallet with a cushion would be more comfortable and better quality.
Bought from SCS whose customer service department should be renamed or face an inquiry under trade’s description act. Just about £4000 worth of disappointment

These guys are crooks and awful and are the manufacturer of my faulty sofa purchased via Fabb furniture. They delivered me a faulty sofa from the start that was damaged and never offered once to replace the sofa as was damaged on delivery- and offered repair after repair. I am now about to have the 3rd repair offered and completed. Absolute joke ! Avoid buying any furniture - if these guys are the manufacturer….. and avoid fabb furniture. I am not asking for much when I purchase a new sofa ! I expect it new and not damaged and not to be fobbed off with a repair !! Replace the sofa or offer a refund.

Fabb furniture are advising that La-zy boy insist on the 3rd repair ! And the they are the ones suggesting a repair again !

Update April 2024
You have finnaly agreed to replace the sofa via fabb after 5 failed repairs but I was advised 19 weeks for replacement !!! Shocking why not just offer an alternative sofa or credit to purchase another with a quicker delivery

My husband put a very negative review on about our Lazyboy corner sofa and two seater on 05/01/2024 expressing our regret at buying Lazyboy. Today SCS contacted him but would not speak to him as not the listed purchaser. However SCS have not yet contacted me so I will wait and see if they do.

The most expensive sofa and chair I ever purchased! The most uncomfortable and impractical I ever had . No t fit for purpose, slightest touch causes grazes on the material, I had the seller round twice, because of no mechanical failure, my concerns were dismissed
, outrageous!,,, I CAN HARDLY sit on the chair or get comfortable on the sofa! £2,500 I paid! It’s the worst purchase I ever made, and had saved up for years, devastated. I have health problems,and needed something special! Now have no money or a sofa and chair I can be comfortable on!

Do not buy....We purchased 2 la z boy sofas from SCS, a 2 seater recliner & a 3 seater We experienced problems with the recliner from the start. It was uncomfortable to sit on as you could feel the frame at the front and the seat sloped to the right.We had a repairer come out but stuffing is not covered by warranty. We have now given up on it and replaced it with a cheaper sofa and the la z boy sofa is going to where it belongs....the tip!!!!