LA Z-boy Avis 

In general I really like La-z-boy sofas - we have two. Recently though the leather started peeling leaving a large unsightly patch that is still growing. No response from SCS and even the extra insurance we purchased have declined to cover this. Not impressed.

DENVER3 3 SEATER POWER RECLINER SOFA

Sagging, uncomfortable, huge gap between the two sections.
Really, really disappointed after putting faith and a huge amount of money into a premier product.
Turns out they are far away from that, 18 months and the recliner is pretty much unusable due to it being so uncomfortable.
I would avoid la z Boy and SCS, should have spent a tenth of the cost on a cheapo couch, I reckon it would have lasted longer.
Will La Z Boy be proactive and repair it? If they do I will be open and honest and adjust the review, if not, well there it is.
Avoid.

Purchased a Lay z boy Tamla 3 seater recliner & a Tamla power recliner chair. The seats have pancaked & the furniture is very uncomfortable, giving us both back pain. We have complained to ScS 3 times now & keep being told that there is nothing wrong with the suit. We have stopped using the chair & have re configured the settee to get some use out of the unused suite. ScS do a simple push test on the seat area. The Lay Z Boy quality is no more. We have a 12 year old Lay Z Boy 3 seater recliner settee. This is far more comfortable that the new suite.

La-Z-Boy Raleigh Power Swivel Rocker Recliner Chair bought 2 from scs for £3700 for the 2 chairs arrived looked great seat leather started sagging that day both chairs got problems with the electrical intermittent foam inside and the leather is not the same quality as the one in showroom and leather delamination on back chairs are not even 7 months old made with cheap parts from China and very cheap leather scs got pics of la z boy America no 1 recliner banners with USA flag the lot we was miss sold these as if we knew at the time they came from China we would not have got them and this needs to be told to people before they part with any money scs and la z boy are a con plain and simple ombudsman and finance company will be getting a call update you got in touch said to go through scs but its a manufacturing problem so you should be interested Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability. Money Saving Expert(opens in new tab) memorably calls these your ‘SAD FART’ rights: ‘Satisfactory quality, As Described, Fit for Purpose, and last a Reasonable length of Time Find a local upholsterer,This is a durability issue with the finish of the leather.
You are unable to maintain / clean the furniture due to the issue with the failure of the finish of the leather rendering the furniture unfit for purpose

I've spent over £3000 on 2 two seater sofas and footstool which I received 3months ago. Within days the fabric started to pille.They look scruffy and 2nd hand very disappointing. Homeserve representative was no help at all and told me to go back to the shop I bought it from.
Do not buy Lazy boy.

We bought one of your sofa's from scs on the 11.8.20. we had it for a few months and one of the 3 seater sinks on both ends so we called scs and went through to have it repaired. because of covid going on it took them ages before they came to repair it. When they finally came out to do it he spent all day repairing it in our home it lasted all of a few weeks and it was back the same. I think it should have been replaced. The other 3 seater was fine so I am paying for something that is not fit for purpose I shall not be buying another lazyboy product again

We purchased a leather two and three seater sofa three years ago from scs and the colour has come off of the leather on both sofas already. This started within the first two yeasts of purchasing the items and when we went back to see scs they just said we should have taken out insurance on the items. I asked if the could sort this if we paid or if they could recommend anyone to look at them and they just said no. Considering the items cost us £6500 pounds you would expect them to last a lot longer than they have. We will not be purchasing any other lazyboy products or dealing with scs again.

Just to follow up from my previous review.
4 months on and I’m stuck with a sofa that looks grubby and ready for the tip. ScS sent a technician to look at it and they have reported that there is nothing wrong with the material or the sofa (La-Z-Boy Pittsburg sofa). I’ve escalated it to the ombudsman but because ScS have reported that there’s no issue with the sofa they can’t do anything…
Avoid using ScS or La-Z-Boy at all costs, I’m now stuck with a £3k sofa that looks horrendous.

OMG!🤦‍♂️This isn’t very reassuring. The ScS sales manager told us it would be an 8 week delivery time, but two other furniture store say it’s wishful thinking - 16 weeks minimum being more accurate.

Having read these reviews I won’t be making that £6.5k purchase. LZB need to up their game and improve U.K. lead times from their Chinese assembly plant.

Omg ! We’re just about to buy two laz-boy recliner settees however after reading the reviews I don’t think we’ll bother ! 🤷‍♀️🤦‍♀️

Bought two laz_ boy recliners from ScS never again.I paid over 5000 pounds had the technician out twice same has all the other people complaining on here same faults reclinig and rocking,clicking when both reclining,not comfortable going to the edge of the sofa,leather ridging very poor quality,not fit for purpose.Only got them in july and they wont last long .Got the same reply as all the other people complaining ,change posture!its settling in cant find a fault! But its happening.So dont purchase these sofas they are not what they should be or the quality you expect.Sorry but its expensive tat that looks like it was manufactured in China.Do not buy .Received the usual email response from Lazboy asking for details so they can contact ScS but they are not responsible for the quality are they! so no luck there then. I can only suggest to all disappointed customers is stay away from Lazboy produts and contact The Furniture and Home improvemets ombudsman and enough people do it they will have to respond. Also I dont believe this is true Lazyboy

My wife bought a Pittsburgh 2 seater power recliner sofa last year from ScS (unit prce £2249 -discount. Sales order impossible to decipher). Since its delivery, it has been almost impossible to sit straight as the seat rear arm corners tend to sag. We have tried to adapt our posture, but impossible. Called an ScS "technician" under guarantee (impossible contact La-Z-Boy direct). All he did was tilt the sofa and take photos. I asked him to sit on the sofa, this he did and you could immediately see him inclining towards the back/arm corner. When I pointed this out to him he said it's normal. I am also aware of loose components that can be moved by hand (rattle). The "technician" said there was nothing wrong with the sofa.

I bought a sofa from SCS it's the Tamla with 2 power recliner. The whole experience was stressful but now I'm not happy with the recliner ends, the don't sit properly qith the rest of the sofa, SCS want to charge me £60 to come and look at it even though I can fir my hand between the recliner part and the non recliner part, it also rocks.
I have a spinal conditional and bought this sofa due to the high back and recliner option and its been nothing but a nightmare, it's extremely expensive, it shouldn't be like this, i did ask the delivery people when kt was put in and they said that it'll wear in, what a load of rubbish. I'm really annoyed by this and SCS dont want to know unless I give them yet more money.

My husband bought a reclining corner sofa from SCS. Six months in the recliner developed a problem, the engineer said it was just “bedding in”. A year later it’s broken. No support from La Z Boy or SCS so used Castelan extended warranty to look at sofa. Engineer came out said reclining mechanism is ok but the sofa has not been put together properly at manufacturing stage. Letter to back this up. I’ve since been called by SCS and they want to charge £60 call out fee to fix the chair. Why would I want to pay a fee to fix a manufacturing fault???? I haven’t caused the fault, they haven’t put it together properly in the first place??? I’m disabled with spinal issues, that’s why it’s been bought but now my back is suffering more due to the fact the chair is broken!!!! Below are pictures of the badly put together recliner!!!!

Received a Bailey 2 x chairs and couch poor quality one seat wobbles and clunks.
Will be ecxersising my rights.
30-day right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

Having ordered 2 Laz boy recliner sofas with media centre in February and finally received order in July, we were super excited!! However it arrived damaged as well as a faulty recliner, we contacted SCS on receipt of this and they said they would replace the whole order, another 8 weeks later we received the replacement. This time one recliner does not work and one clunks when putting the recliner up and scrapes when retracting back in. We are now awaiting a new switch after having an engineer. This sofa wasn't cheap, we paid around £5,000 and its been full of disappointment so far!

We've had our sofa delayed 4x since September it's now due 28th November. SCS have said that La Z Boy had run out of foam and that's what's been holding it up all of this time. They said they wouldn't of even known the manufacturer ran out of foam if it wasn't for us because they hadn't let SCS know.... We got told 4 days before moving into our first home, 4 days before delivery was due that we wouldn't be getting our sofa until a week later it's been 3 weeks 3 weeks of my 2 year old sitting on cold wooden floors waiting... It's not good enough

Lazy Boy has always meant quality and comfort to me. With this in mind I advised my 80 year old mother to purchase Tulsa 1 settee and recliner chair from SCS. The furniture was delivered in summer last year and it is so uncomfortable my mother has probably sat on it a handful of times. The ridging on the seating makes it unusable for her . I feel guilt having persuaded her to purchase it. Will not purchase again!!

Purchased a leather suite just over 3 years ago. A small fingernail sized layer of leather peeled away on one of the sections. Contacted the retailer who didn't want to know after confirming the 12 month warranty that applies. However I contacted Laz-i-boy who agreed that this was not acceptable and are now in the process of repairing the panel free of charge. Can't ask for more.

This is the worst company i have delt with total lack of any help basicly said i was over weight and it my fault of the very poor comfort and support
To offer a peice of packaing form ( the photo is a joke when you see the form ) they have not had the decency to reply, this worst standard of customer service I have ever delt with,
Not once was i asked about a weight limit and also you think the price you pay would have given you very good comfort and support what a joke and more fool me for thinking it is a quality and very reliable company

Would like to hear off other customers as you can see they just give you the same rubbish as they have to me.
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Would not want any to buy there items and will take this further and please pass on social media I am also going to contact the BBC X RAY show as well. AVOID AVOID

DO NOT BELIEVE THRE RESPOSE HAD TO CHASE THERE BOTH MANY TIMES THIS IS THE WORST CUST0MER SERVICE AND THEY BOTH TREAT YOU LIKE A FOOL ITS MT FAULT I HAVE A HEALTH CONSITION AND IT CAUSES ME TO BE OVER THE WEIGHT LIMIT AND DONT WASTE YOUR MONEY LIKE I DID SHAMFULL COMPANY