LA Z-boy Avis 

After having a leather sofa for 20+years in Dec 2018 we received new lazy-boy recliners expecting to have them for a long time as the quality is stated and recommended. Unfortunately the one seat has already failed. Having spoken to SCS who charged me £60 to send out a person to look at it🤷‍♀️ Then said it wasn’t covered. I will be lucky if this sofa lasts for 3years and after paying in excess of £3500 for sofas this is unacceptable and I would never advise anyone to buy lazy-boy. Bitterly disappointed

Bought two lazy boy electric reclining chairs in 2021. I went for these because I believed that lazy boy chairs were a quality product. I soon found out otherwise.
A couple of months after receiving them one of the chairs started to sag into one of its corners. I spoke to the retailer, who reported it to lazy boy. They sent a technician from homeserve to assess the damage. After having a look he went away. We heard nothing for weeks. I spoke to the retailer again, who again spoke to lazy boy. They, in turn, sent homeserve man back to assess it again! This happened three times before any progress was made. Lazy boy eventually agreed to replace the seat stuffing(foam), but this wouldn’t be in the country for three months. By this time the chair was so bad that it could no longer be used.
The technician arrived to replace the foam, but didn’t have it with him because he thought we had it! So that took another visit eight weeks later!!
The seat was eventually repaired, but now the leg rest gets stuck on the side of the chair if I try and put my legs down!
I have contacted the retailer again, who has spoken to lazy boy. They, in turn are sending a technician...........
Sound familiar?
Oh yes. I forgot to say that the replacement foam is sagging again!!!
Quality product? I don’t think so.

Very poor quality leather, the colour charcoal is fading off the recliner chair and only had it 18 month, £1,400 for a chair you would expect it to last longer than this! SCS want £60 to come out and inspect it as it's out of its 1 year warranty. Total rip off

We purchased a Winslow sofa, plus 2 reclining chairs, which was delivered to us on 15.12.2020. We opted for a better quality leather, thinking that this would be the last suite we would be purchasing (we are a retired couple). However, both chairs have creases in the leather, on the seats, but on one chair the colour of the leather has come out where the crease is! The suite cost us just under £4,000.
I contacted La-z-Boy Customer Services, by email, but have had to contact them on a number of occasions to ask for a reply to my complaint!!
Today I have received an email saying they will appoint a tech out!, however, due to the age of the furniture there will be a £60 call out fee! At the time of my first communication with La-Z-Boy, our suite was 18 months old! Throughout our 49 years of marriage, we have purchased leather suites, and our other suites lasted years. This is not going to be the case with this suite, and we would, definitely not purchase another La-Z-Boy suite.

I bought 2 leather lazboy recliners for £2500 just over a year ago thinking I had treated us to some real quality chairs, they are crap, mine has broken underneath ,a big piece of metal has snapped, it sags when I sit in it,
They say these are the best but you’ve got to be joking .got in touch with the shop we bought them from and they sent a guy round from home furnishing repairsto check it out, been waiting 3 months now for someone to come and repair it.been thinking about putting it on my truck and taking it back to the shop and asking for my money back, These aren’t the best believe me,I read on here that their now made in china, well I can well believe it,still nothing happening since I put this review up, my recliner is struggling to recline now, absolute rubbish, don’t waste your money

Purchased a Winchester 3 seater recliner sofa and one recliner chair 12months ago wish I'd read the reviews as would never never have purchased it. Terrible quality the only thing of any quality is the leather it is made of. Lazyboy your reputation is very very bad but what do you expect when your sofas are now made in China to cut costs

I wish I had read the reviews on La-z- Boy recliners before purchasing the Winchester model You sink quite far down when sitting in the armchairs recliner and cannot use either of them we purchased two of them. and it is the same for the 3 seater if i sit on them for to long, more than half hour, u sink a bit too much it doesn’t support you appropriately. And very uncomfortable and can feel the springs and a bars. However even the technician who came out said he doesn’t know why they do this as you cannot sit in the middle which was one of biggest complaints.
Even two halves of the sofas that come apart is uncomfortable. From reading these reviews I can guess what the technician's report will say as he said to me this is modern sofas and also the foam is still settling in (settling in, it already sinks when sitting on it and it is just over 6 months old ) my floor would have more comfort and support than these

Also I was never informed of any weight limits when purchasing these from just4sofas they had the cheek to ask me my about my weight when complaining to them, imagine if every one was asked this about there weight, our dare they ask, they soon change there tune and making all the excuess, never never buy La-z-boy you may as well buy second hand sofa’s they would be more comfortable and supportive and will now take this up with trading standards and my credit Card company .

They have had the cheek to offer as a goodwill gesture of booster pads ( booster pads I thought would be like child booster pads ) and not this rubbish pad which looks like old packaging material and would have had to cut the leather material and as the technician said would be the same in a month or so and they have tried and fob you off with them and you pay nearly £4000 for this and then the excuses start be warned AVOID AVOID AVOID
even one star is to good

From ordering to buying these sofas we have had nothing but hassle and bother,I have kept ALL our correspondence to prove.We bought a 3 seater and 2 seater Knoxville with the insurance extra,after approx 2 months,the leather started peeling,we were told scs would repair,and if not they would replace,a man came and actually painted the worn off leather bit( outrageous), within approx 4 months it had worn off and the rest of the sofas were peeling,they said they would replace for same price,as we have lost all faith in these poor quality,yet highly expensive sofas,we will not be replacing with a lazyboy,we have still not found a sofa we want to replace our now shabby looking sofa with,we were told they will refund and up lift,yes that's all good and well,however we are not prepared to not have a sofa with children in the house,we've recently been told to go back into store,probably for the 20th time and pick something,i am furious as we are having to take time out of our busy lives again to pick another sofa, will never buy or recommend either to anyone,stay clear,and insurance a total RIP OFF

Paid £2500 for a la-z-boy Knoxville sofa just 3 years ago, and like everybody else we were sold under the impression that the “famous” la-z-boy warranty would mean this sofa would last for years. Now one side of the sofa has completely sunk and cannot be sat on. Contacted SCS and after paying a call-out fee we were told there’s nothing they can do and it isn’t covered under the warranty. Complete scam! Would never ever buy from either company again. Now stuck with a huge but no good sofa!!

Emailed customer services as instructed but still no reply or confirmation of receipt of my email.

I purchased a leather lazy boy rise and recline leather chair and a 2 seater leather reclining sofa January 2021.
The sofa seat has sunk so much it feels like you are sitting in a pothole which is really uncomfortable. The riser recliner chair which I bought for my disabled daughter is exactly the same, we bought this so she didn’t have to stay in her wheelchair all day. Actually she now says the wheelchair is more comfortable.
We payed over £4000.00 my husband and myself are in our late sixties and expected this to be our last purchase. Our last sofa’s which were 15 years old were more comfortable and looked better. I have emailed scs on a couple of occasions but just seem to be ignoring me. As other people have said I wish I had read the reviews. DO Not waste your Money.

Bought our “leather” sofa from scs three years ago, over £4000 and the leather has started PEELING. Was told it’s 100% leather and it’s clearly not because leather shouldn’t peel like this. Went into scs even the manager said he’s had his sofa for nearly 10 years and his is not doing that. We thought this was supposed to last for 10 years. Was sold a dream. Got in touch with lazboy on Facebook messenger only to be told that it’s not their problem and we need to contact the retailer. Even took out additional cover and it turns out peeling isn’t covered. Feel cheated and distraught!!!
Will be getting in touch with consumer standards agency tomorrow.

my partner and i purchased a laz-boy suite at Christies in Hawick Scotland, this was laz- boy opening night at Christies, we liked a fabric 3 and 2 seater sofa electric recliners August 29th 2019, within the first 4/5 months one of the wooden supports in the lower part of the recliner snapped waited a few months for that to be replaced because of covid-19. A few months later we started to hear creaking noises but put it down to us being a bit paranoid about it, due to the support snapping. I suppose we didn't think it was down to poor quality of parts because of the amount of money we spent on the suite. Then a couple of months later we got problems with the recliners on the 3 seater at first it would not go fully up, so we phoned Chrysties to get someone to come out and inspect the fault. While we waited for engineer to come out from the store were we purchased it, the fault got worse the recliner on one side would not rise at all, the whole seat started to rise but not the recliner, we also noticed that the filling of the arm rests was sagging badly. When engineer did arrive he told us both mechanisms were faulty but, they would need to get a laz-boy engineer to come out and confirm,and would also ask for the filling of the armrests to be replaced. We waited about 6-8 weeks for him to come out and tell us that both mechanisms need to be replaced, but as for the arm rests we would just have to plump them up after each use, which i have done from the moment the suite was delivered, when i told him this he told us that he will mention this to his bosses and see what they say. So he tells us that it would probably take 8 weeks to get the parts and he would come out and carry out the repair.` Finnally 8 weeks later he arrived to do the repair, he repaired one side of the 3 seater and said there you are repair done, when my partner said about the other side he said it was only 1 side that needed to be replaced, she said no, when you came out you told us that both mechanisms were needing to be replaced, so he checked the other side only to find YES it does need replacing and another 8 week wait, as for the arm rests they are unwilling to do anything about them. This is an absolute joke i wouldn't recommend laz-boy to anyone ever, very. very expensive but very very poor Quality and not very comfortable either.
Mark Thompson & Beverly Miller

Awful, I purchased 2 Pittsburgh sofas, delivered dec21 they look like they are 12 years old not 12 weeks old! SCS tell me to dress them!!! Technician lied said report goes to lazyboy. Scs now tell me he should have told me to dress it! But that doesn’t work! Would never have bought them if I had been told what high maintenance they are!
Looks like I will have to go to small claims court. Do not buy lazyboy and definitely not from SCS

Bought a Pinnacle electric recliner from a local retailer 8 years ago, which has now gone out of business. The seat mechanism in the recliner broke and reading the guarantee supplied mechanisms are covered for 10 years. I contacted Laz-y-boy in November 2021 explaining the situation and supplied copies of the receipt, proof of purchase and pictures of the broken mechanism. I heard nothing so phoned Laz-y-boy in January and spoke to customer services who asked me to forward the email to them and they would sort it. I heard nothing for another two weeks so I phoned again. I was told the claim would not be honoured as the retailer I purchased it from was not an official Laz-y-boy retailer. I went on Laz-y-boy's website called up the official stockists in my area - and there was the store I purchased it from. Took a screenshot and emailed it to customer services. Situation at the moment is they still refuse to accept the photographic proof and won't honour the guarantee. Looking at all the previous one star reviews I'm not surprised. I won't be buying anything from this company again.

Reply to Laz-y-boy comment:

No-one from customer services has contacted me, however I was contacted by Furnico about a repair on 21/03/2022. As I explained to her as I had been trying to contact you since November 2021, with my last telephone call to customer service on 18/02/2022 with not a single communication back from you I gave up and sourced the replacement part I required from the USA and fitted it myself. I suspect the 1 star review had something to do with you responding at all. Just a pity you couldn't do that last November!

I purchased a Pitttsburg 3 seater sofa and the large armchair from SCS. I had issues from day one. First the sofa hasd a slit along the lower edge which they sent someone out to repair. Within a month i had requested they come collect the furniture as all of it wrinkled and looked awful. I am a eldery widow with few visitors due to Covid and i dont misuse the furniture but it looks like someone has misused it. I thought it was a quality purchase but how wrong was i. Technichians just tell me to 'dress' the furniture after use and punch the back cushions to incorporate air to the wadding. If i had been informed of this before buying i would have declined due to painful arthritis in both hands. SCS dont want to know they fob me off everytime. I am still under warrenty but as far as i have been told it it a worthless thing to have. Dont touch this furniture with a barge pole!!!!

My parents brought a all electric sofa and 2 chairs in leather.
On the advice of Scs they took out the extra insurance.This covers everything apparently.The furniture was £5000.
At 13 months old the head rest on one of the chairs started peeling.
They got told they were not covered because my mums hair product caused the problem.
First of all my mum doesn’t use hair product and second it wasn’t even where her head rested.she has put a cover over but it’s getting worse.
They have rang lazy boy who have led them on and now expecting them to pay out for more insurance and £60 call out,that they might not even fix.
The product is cheap and I will never ever buy lazy boy.

Rubbish quality paid more money thinking we would get quality goods but what a let down.Staples coming out thread on all edges creases in seats dents in kick board where feet have been when reclined only 5months old.Would not recommend SCS as what they said on sales pitch was rubbish.Workmanship at manufactures done to a very low standard,

Terrible! SCS are terrible, the quality of the Pittsburgh sofa is terrible, the aftercare is terrible.
Had the foam on one side of a 2 seater replaced twice as was soft and sunk to the point where it was uncomfortable to sit on and hard to get up from.
The 3rd SCS technician stated that it is because the rails for the springs do not line up and so one side will be lower than the other. This is not what I paid for 18 months ago. It's a shame I can't attach photos as you would see how bad it is.