LA Z-boy Avis 

I informed my retailer that the foam in my chairs kickboard was far too soft, and was becoming mis shapened and looked very bad after only a few weeks, after complaint and complaint Furnico as they were then called, now LAZ-boy, would not replace this rubbish kickboard foam with the industry standard which is blue coloured firmer foam, not the white foam, totally unsuitable for this job.

Bought the Nevada 3 seat electric recliner and six weeks in the cushion’s flattened and lent over to one side SCS sent their technician who said a screw was loose I disputed this and phoned SCS who said they would do nothing more than to come tighten this screw and if I wanted then get it checked by an independent which I had to pay for so I did this their report said the wooden frame is splitting apart as it is only stapled together instead of being screwed together and the metal recliner mechanism is twisted . I bought this thinking it was made in America to a high standard and that’s why I waited patiently for months for it only to find it’s made in the U.K. under license so complete and utter crap in other words. Update as of 20Th JAN firstly the response from lazeboy proves they don’t have a clue SCS thave now flatly refused to refund me and told me they are not obligated by the furniture ombudsman either so basically tuff luck!! I have now contacted the finance company who are investigating I’ll will post further update in due course.

I wish I had read the reviews on Lazy Boy recliners before purchasing. You sink quite far down when sitting in the sofas by either end of the 3 seater where u sot to pull the recliner, it aggrevates my bavk if i sit there longer than half hours as u sink a bit too much it doesnt support your bavk appropriately. SCS sold it as a 3 seater, however even the technician who came out said he doesnt know why they do this as you cannot sit in the middle which was one of my other complaints. The person who sits in the middle sits on a raised line where the 2 halves come apart and it is uncomfortable. From reading these reviews I can guess what the technician's report will say as he said to me this is modern sofas and also the foam is still settling in (settling in, it already sinks when sitting on it and it is just under 6 months old)

Purchased lazboy chair and settee from shop in derby,
Settee sank and overall was of poor quality. Contacted customer services and agent we got it from . They made many promises to put it right . However never did. Don't make the same mistake I did it may have the name of quality but that is just not reflective of the product I purchased .

Was brought a Sheridan power recliner chair and after 12 months the coated leather is peeling in an area not even used. So called experts have visited and made every claim you can think of to justify the leather failure all works of fiction. The leather is cheap coated crap and the topical coating just falls off. DO NOT BUY LA Z BOY

Ordered a couple of footstools from their outlet store to go with my la-z-boy sofa in man cave. Items were new, came as described in very good packaging and were delivered quickly. Before buying I also had a few queries for the sales team which they were prompt in replying too. All in all a great service, delighted with the products and would highly recommend!

Rubbish. We thought Lazy Boy was quality so paid their prices as we were now retired expecting it to last They replaced the first suite for countless problems, filling is cheap and you can feel the metal inside, second was as bad. So we purchased a dearer model, what a mistake we should have gone elsewhere. Shoddy manufacturing, filling virtually non existent on leg rest and now once again the recliner control is broken. Four gone in under two years now, repair time is abysmal especially as we are elderly and it’s a six week wait for someone to come and see!!
Save your money and go elsewhere I wish we had

My Dad purchased a 3 piece suite and thought buying La Z Boy he'd be buying quality, nothing could be further from the truth. The day it was delivered there was a problem with 1 chair. This they said they couldn't take away until about 1 week later we found out that the real reason was so he couldn't reject it in the 3 day period. Initially they were just young to take the chair and leave nothing in its place in the end a standard black chair was left nothing like the cream suite ordered. Finally months later he got the chair back. About 12 months later the other chair was sagging to one side. LA Z Boy said that this wasn't covered under the warranty. Eventually after threat of legal action they agreed to replace the seat squab however this had to be brought in from China where the chairs are now made. This was about another 6 months.
Terrible service and cheaply made chairs being sold but on quality but the name. Avoid at all costs

I bought a lazyboy recliner Pittsburgh sofa, worse thing I have ever bought for so much money , it is the most uncomfortable thing I have ever sat on and very poor quality , don’t buy

LA Z BOY. CRAP QUALITY. AVOID AT ALL COST. I BOUGHT THE NEVADA CORNER SUITE AND A 2 SEATER WITH ENTERTAINMENT UNIT. FOR 5k. THEN MY SON HAD THE CORNER SUITE. AND WE BOUGHT 2 NEW END PEICES. FOR ANOTHER 2k.THEN WE BOUGHT 2 FOOTSTOOLS THE QUALITY IS CRAP. WEVE HAD THEM OUT TO FIX ONE OF THE ELECTRIC RECLINERS ONCE. ALL TH FOAM HAD LIFTED AEAY. AND THERE WAS SAWDUST ALL OVER THE FLOOR. SO SOMETHING WAS GRATING AWAY. THE RECLINERS MAKE A CREAKING NOISE WHEN RECLINING. THEY'RE NOT THAT STURDY. WISH I KNEW THIS BEFORE JUMPING IN AND BIYING AN EXPENSIVE NAMED BRAND EXPECTING A TOP QUALITY PRODUCT. WALK AROUND SCS AND APPLY A LITTLE PRESSURE TO THE BACK OF A RECLINER.ANY OF THE RECLINERS IN THERE STORE. YOU'LL SEE THEY'RE NOT THAT STURDY. WALK AROUND DFS AND DO THE SAME. YOU'LL SEE THE DIFFERENCE. WEVE JUST ORDERED ANEW SUITE FROM DFS. FOR A FRACTION OF WHAT WE PAID FOR THE LA Z BOY AN THE BUILD QUALITY IS LOADS STURDIER. AND ALL HEAVY METAL FRAMED. WHERE AS THE LA Z BOY ARE LIGHT AND MADE MAINLY OF WOOD. ALSO. THE SCS SUITES JOIN TOGETHER BY A SIMPLE MALE AND FEMALE BRACKET. WHICH ONE CHAIR SLOTS ON TOP OF THE OTHER IF THAT MAKES SENSE ON THE ONES IN DFS. THEY CLIP IN THEN SLIDE BACK LOCKING IT IN PLACE. ALSO FOR THE AMOUNT WE PAID FOR A LA Z BOY. THERE IS NO USB PORTS ON THE SIDE OF THE RECLINERS. YOU GET ON USB PORT ON THE ENTERTAINMENT UNIT. . AND THIS ALSO APPLIES TO MANY OF THE SUITES IN SCS. NOT JUST LA Z BOY.

I FOUND MYSELF QUESTIONING. IS THIS A REAL LA Z BOY. OR A COPY. BUT APPARENTLY IT IS THE LA Z NOY.

CRAP

Poor, poor, poor and utterly awful. SCS are as bad but Lazy boy are shocking. The clue is in their name. Don’t even bother taking out the pathetic item they call insurance. Our love seat is completely useless and has been for most of the time we’ve had it. Begrudgingly I paid the poxy £60 scs said I had to pay for them to come out and look at our issues. We had a different chair delivered and the delivery guys for scs who know about LB sofas said ours were definitely broken.

Scs did a crap report but at least they said parts were needed. When these parts eventually arrived they were the wrong parts and 3 nearly 4 months later we are still waiting.

Where to start!

Lazy boy is anything but lazy if you want a sofa which is low maintenance.

Had the sofa 1.6 years not been able to use the chair for 7 months as it's completely fallen apart. New part arrived after 17 weeks in a worse state than the broken part! Now the arm on the Sofa has come away! Joke is only one person uses it as kids and me sit in a different room on a £500 sofa! Which is in better condition.

Your company should be sent to trading standards.

Now left 5k out of pocket and no seating in my living room.

Scs should be ashamed selling this rubbish!!!

Lay-z-boy after care uk have no in house technicians who can inspect a manufacturing fault. They simply wash their hands of any responsibility and pass you off to the retailer. This is surely a dereliction of responsibility.
It's difficult to get them to communicate via this media

Lovely sofa and footstool,
Delivery was rather a long time nearly 4 months, Delivery persons very efficient, done and installed in 10 minutes , bought from SCS ,

Absolutely disgusting customer service from scs lay z boy is awful quality framework breaking away recliners squeak and lean to one side the framework is astonishing I paid over £3000 for a sofa and extra insurance that isnt worth the paper it written and covers for nothing !! SCAM ALERT all I’ve had is people come out trying to say it’s human damage !! It’s barley used !! And On both ends in the same place sure and I suppose the collapsed cardboard armrests are too ! Thanks lazy boy sofa and to think I went on good judgment more fool me ! Now I have to find more money great one

Wow I thought la-z-boy was a top quality well established brand and that is why I paid a lot of money for my sofas, however avoid this brand and buy cheaper they will more than likely last longer. Real leather peeling just under two years, retailer i brought from will cover some areas but not all which is bonkers when faults all over sofas. emailed la-z-boy for some advice and wow they sent me a warranty booklet which states only 1 year cover for leather Omg this is daylight robbery please save your money I thought the retailer I brought from was at fault but la-z-boy are not the all caring top quality company I thought -JUST AVOID La-z-boy

reply’s to your reply - resolve this situation far from it I am left we a peeling breaking leather sofa that scs have agreed to replace Two seats only so I asked la-z-boy for support and then sent me a one year warranty- never again will I spend a lot of money on what I thought was a trusted brand ! Utter garbage

Bought a La Z boy manual reclining 2 cushion 3 seater sofa ..
within 6 months one of the cushions has collapsed making it uncomfortable to sit in that seat ..
SCS sent out technician .. HE confirmed verbally saying “seat was uncomfortable” and “didn’t like the wide design rendering it to be problematic in the sense that you naturally sit towards the side of the cushion to operate the reclining mechanism..”
Report done … needless to say report just said ‘foam settling in no need for repair’.. SCS reviewed the report a few days later with no further visit and concluded the same and would not repair or take up with La Z-boy..
3rd email from SCS on the matter concluded that this would be their final response with me !!

I contacted La Z-boy uk and they just told me to pursue with SCS (even though I told them SCS had made it clear they would not comment further on the issue) as that’s who they sold the sofa too !! ..
complete attempt by both companies I feel to duck and dive in the hope you go away !! ..
I have today reported to Trading Standards for their opinion..

I bought two armchairs, one being a recliner and one static and a recliner sofa in October last year. After a couple of months the leather became all baggy and the seats went right down when you sat on them. I reported this to the company I bought it from in January this year and eventually was told that it needed new parts. I wasn’t happy but thought I would let them repair the furniture. After waiting three months, with several promises that the parts were arriving and the furniture would be repaired I gave up and after a lot of aggravation I finally got a refund from the company I purchased it from. I was extremely disappointed as three years before I had bought another Laz-y-boy and was really pleased with it which is why I bought another one. I moved house and left the old furniture in the house as it did not go in the new one, but I really wish I had taken it with me as it was so comfortable. In my opinion Laz-y- boy have really gone down hill with their furniture and I will never purchase from them again

A superb chair packed very carefully and made with love many thanks

Bought a 3 and 2 recliner la z boy it's been nothing but faulty the worst thing I've ever bought with my money