Not fit for purpose peeling after 10 months ,,lazy boy and Darrel Else retailersays it’s wear and tear. Sweat from balding husbands head and is he on medication No !! So if we sit on these pieces and... Voir plus
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Lisez les avis des autres
Well spent a small fortune on what we thought was quality sofas, we were wrong, the lazy boy sofa are not worth the money, cushions sink when you sit on them, dfs said sit in the middle of the sofa t... Voir plus
Don't waste your money. They might be a recognisable company name but they make substandard furniture with cheap painted fabric that I wouldn't remotely call leather. Bought a £3000 recliner sofa from... Voir plus
Creaky 3 seater sofa, very uncomfortable & a waste of money given that we now have to buy another sofa. Thought we were buying quality but this was not the case. DO NOT BUY.
À propos de l'entreprise
Informations provenant de diverses sources externes
La-Z-Boy UK Ltd was established in January 2017 - a wholly owned subsidiary of La-Z-Boy Incorporated, in the USA. La-Z-Boy Inc, which has its international headquarters in Monroe, Michigan, has a strong history for producing comfortable and quality products and is a brand that is known throughout the globe. The furniture company that would later be known as La-Z-Boy was founded in 1927 by American cousins, Edward M Knabusch and Edwin J Shoemaker, who invented the first recliner in 1928. A comfortable concept, the folding wood-slat porch chair followed the contour of a person's body, both sitting and leaning back. Using orange crates to mock-up and refine their idea, the partners invented the reclining mechanism that would sweep the world off its feet. The chairs were an instant hit - but needed a name. Combining promotion with necessity, the partners held a contest and turned down suggestions including Sit-n-Snooze, Slack-Back and Comfort Carrier before choosing La-Z-Boy as the clear winner. Over the subsequent decades, La-Z-Boy's product line has grown to include a myriad of pieces and styles, making it the world's best-selling recliner. La-Z-Boy continues to innovate, building on a unique heritage that has pioneered new developments in the furniture industry.
Coordonnées de contact
6 Bell Street, SL6 1BU, Berkshire, Royaume-Uni
- +44 (0)1628 513810
- customerservices-uk@la-z-boy.co.uk
- www.la-z-boy.co.uk
1,5
Mauvais
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A répondu à 14 % de ses avis négatifs
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La-Z-Boy sofas
I purchased two La-Z-Boy sofas, influenced by the brand and the extensive 10 year warranty offered. In just over a year three of the five cushions began to seriously sag to the point of discomfort. The other two were not sat upon so frequently. I contacted my retailer who said he would take up the matter with La-Z-Boy. at the end of some to-ing and fro-ing I was told that the internal soft furnishing was only covered for a year and that I would have to pay for any repairs. I also contacted La-Z-Boy direct and was told in so many words they were not liable and to go away. My retailer, Furnimax, had also gotten frustrated with the attitude of La-Z-Boy and in fact has arranged at their own expense for the repair. La-Z-Boy is certainly a brand I will never entertain again.
24 octobre 2017
Avis spontané
Réponse de LA Z-boy
We are very sorry to hear of your disappointing experience with your La-Z-Boy furniture, Pat.
We have checked back through all our correspondence with you and your retailer, and it appears that Furnimax offered to arrange the repair before we could confirm a date with you for a visit from one of our Servico technicians to inspect the problem.
For clarity, our warranty states that “Padding and Foam have a limited warranty against defects for 12 months under normal domestic use”. If a manufacturing fault is found outside of the 12 months we will take responsibility and rectify the issue free of charge. All claims under our warranty require an inspection from a Servico independent technician to assess the problem.
Broken furniture - Shameful service - Not worth the money!
By far the worst quality furniture I have ever bought!
Spent £6,000 on a Nashville (Corner/Recliner/Chaise/MusicWedge) and was delivery an abysmal piece of furniture! The corner unit frame was broken, the music wedge did not work, the electric recliner would constantly get stuck and there were multiple tears in the Grade D (most expensive) leather.
I raised a complain with La-Z-Boy UK and spoke to the director (David Winter). Was offered no sympathy what so ever and no apology for waiting 3 months for a piece of furniture I couldn't even use... To make things worse, David Winter sent ServiCo to report on the furniture and I was told that a repair would be offered! A repair for a BRAND NEW piece of furniture, totally unacceptable!
I even raised a complained with La-Z-Boy Limited (the US parent company) and they told me that there was nothing they could do as the UK franchise was not owned by them! Personally if someone was mis-selling a product I owned and took pride in I would sue them!
La-Z-Boy talk about how they make quality furniture but really it's a scam!
Avoid, Avoid, Avoid!
8 mai 2016
Avis spontané
Réponse de LA Z-boy
We are sorry to hear about your experience with your Nashville sofa. In 2017 the La-Z-Boy licence for the UK and Ireland has been re-acquired by the parent company in the USA. We would like to make clear that La-Z-Boy UK Ltd is a new company and a wholly owned subsidiary of La-Z-Boy Incorporated. Please do contact us directly if the matter discussed here has not been resolved to your satisfaction.
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