Grasslands Nursery Avis 

Hedging plants very good.
Easy to order on line.
Delivered with care.

I placed an order for a fair number of one litre plants recently. They were very badly packaged ( put in a very large box with no packing material in it at all). They of course arrived damaged having been tumbled around in transit. I sent in several photos of the state of the plants and noted the missing ones. Rude and unhelpful customer services agent kept asking for photos to prove the damage even though they already had them. Was then told although badly damaged the plants would still likely grow .. so basically my problem that they sent plants very badly packaged and damaged. One to avoid for the future. A shame as they used to be good

I ordered a Thuja Emerald Root Ball 160/180cm conifer. It arrived as ordered in excellent condition and delivered on a small pallet securely fixed not squashed or boxed. Grasslands communications was good throughout the process. I will use them again.

Staff very helpful with my questions prior to me placing an order. The order was then delivered on time and when they said it would be. Delivery driver very helpful. Plants exactly as described.
Very happy customer 👍😀

Ordered two pallets of laurel plants which had to be dug from the field to order. The communication was excellent throughout and the plants when delivered where really healthy.

I ordered hedging plants from Grasslands which have arrived and are fantastic, very good size, very healthy, good root ball, extremely happy with them. They also arrived quickly, a few days after I placed the order. The delivery however was a bit odd, in order to access tracking I had to download and subscribe to a ‘shop’ app (I didn’t want to) but then the app showed no tracking details at all and when I called grasslands they couldn’t give me information either. In the end I received an email 30 minutes before the delivery arrived saying it would be delivered that afternoon. Luckily I was at my desk at home so got the email and could take and unpack the delivery. If I hadn’t been at home this would have been extremely awkward, it’s a palette delivery left on the pavement and I live in central London on quite a busy road. So luckily it was ok but the delivery could have been very problematic especially as I had no idea on what day and time it may arrive.

lovely large quality shrub , quick delivery and excellent packing

Helpful website. Frequent updates on delivery progress. also lots of bonus information on planting and tips for growing better. I must admit I have not actually seen the tree since delivery but I know it has been safely delivered.

I purchased bushes approximately one year ago the bushes were delivered the were just a bunch of sticks and not Grown yet the delivery the service was vey slip shod didn’t really care whether they delivered or not ……. Was a total disaster I would never purchase of this company again ……

Very healty plant, thst appears to be doing well

Amazing plants, delivered quickly with tracking available. Arrived in perfect condition. Recommended for quality plants and service. Thanks

Adrian delivered our lovely Photinia Red Robin Pleached Standard 180cm Trunk 150cm x 150cm Frame × 1
This morning. I’m delighted with it.
Absolutely perfect size for the screening I required. Some lovely established growth covering the head section.
Thank you Grasslands worth the wait.

Reasonable price. Satisfactory delivery time. However, signs of blackspot on some of the shrubs.

Ordered a wedding cake tree. Arrived very promptly. Good quality. Able to speak by phone directly which is helpful

The flower arrived on time and was well packaged. However, the colour selection was not clearly explained, and although the option I selected was listed under “mixed colours”, the flower pictured clearly represented the colour I was expecting. As a result, I received a colour that was not suitable for the occasion, as it was intended as a gift.

I contacted the nursery to see whether this could be resolved, but unfortunately the response was very unhelpful. Due to this experience, I would not purchase from them again.

I ordered 5 Carpinus betulus 'Lucas'. The trees are a good size and straight. The root balls are very compact. The driver very happily carried the trees through into the back garden. We started planting them today.

Delivery was on time and items were delivered in perfect condition because they were packed so well.Very pleased with my shrubs and will definitely go back to Grasslands again when I need more.

Excellent on time delivery. The plants were very healthy and of the size depicted in the photograph.

Great yew whips/ tree
Requested delivery on a Thursday. Ended up coming on a Monday despite this request.