Grasslands Nursery Avis 

I ordered 7 trees in September and paid over £900. The were due for delivery in November and I have phoned and emailed a number of times to get an update on when they are likely to get delivered. I keep getting fobbed off saying they will contact me with a date and never do. At a loss as to what to do next.

I ordered nearly £500 worth of shubs and trees for my property. Before ordering, I confirmed that they could arrange a delivery time that would work so that I could ensure someone was there to help me with the delivery. They assured me that they would let me know in advance when the delivery would be and that the team would unload them at my property. I had ordered rootball hedging for December delivery, which would be within 2 weeks of ordering according to their own policies etc.

1. First off they didn't send my any kind of order confirmation, I had to chase them up for that (they also opted me in for email marketing without consent along with the invoice).
2. Nearly two weeks later I still hadn't heard anything about delivery. The staff member refused to even tell me when I'd be notified of the delivery date, saying they would 'email the transport team but can't make any guarantees'. I didn't hear anything further.
3. This morning, I get a text message at 7am saying the team was delivering in 30 mins. By the time I saw it, they'd chucked all those huge trees into my neighbour's yard! Not even a phone call or a buzz at the door. Now I've had to interrupt my workday to try to find someone to help me move them onto my property, I'm 5'1 and I simply can't move them myself, which is why I asked about delivery before I even ordered. Additionally, I've had to re-organize gardening help at short notice.
4. When I called about this, I got a staff member stating 'on the website it says curbside delivery' and 'if you have a problem, send an email'. I stated that that was not good enough and that I'd be forced to complain about my experience unless they were able to help me actually fix the situation, at which point they hung up!

I have a lot of gardening work to do and they easily could have made a lot more money off of me if they'd been able to do the absolute bare minimum. If I were the business owner I'd want to re-train my support staff as they are actively hurting the business.

I ordered a Styrax 'June Snow' from Grasslands. Delivery was slightly delayed but the tree that arrived was in great condition and also a bit bigger than I had been expecting - which is a very good thing! The delivery driver was also kind enough to take it into my garden for me. Haven't planted it out yet but have great hopes.

We bought a bare root hawthorn. The photos on the website made it look like we were buying a single bunch but it was just a single twig of hawthorn. The sales images were not clear and we paid delivery on something that, if we had known, we would have just picked up in the car. The response from customer service left a lot to be desired. Customer service uninterested in understanding the confusion on their own website and were more inclined to ridicule because we didn't understand that it was one twig and not one bunch. We've bought a lot from grasslands over the past couple of years and this experience has left a sour taste.

We ordered pleached hornbeam trees.

They look really good and well trained.

We certainly buy from Grasslands Nursery again

Lovely plants
We ordered cherry laurels and red robins for a border in our back garden. The plants looked great - and almost two months later they're still looking lovely. Will order from them again.
Order number 60050917 for identifying

Comprehensive and descriptive website, easy to order and continually updated on delivery process. Cherry Laurels arrived healthy and to the size expected

Very disappointed, all root stock cut off, damaged branches and lower branches cut off...hardly suitable for hedging...if they will even grow at all, customer care...don't care.

A great way to buy volume plants at a great price. Communication was good and plants were as described.

I have been buying bare root beech trees in batch phases for many years from different growers . All have been good well grown products .
However , on top of the healthy tree ( root system ) , this latest batch , which was the first from your Company , did appear to represent one of the best value for money purchases , in terms of cost per tree/root size . Not planted out yet (still heeled in ) .

Easy to order, excellent pricing, but most importantly excellent shaped and sized Cherry Laurels - 33 ordered

Ordered a Flagpole Cherry Tree, everything was as described and everything went to plan with good communication re delivery etc..

Have purchased twice from Grasslands in recent months . Both times the communications re delivery have been very good, with a personal touch , and so far the plants have proved to be very healthy and exactly as described .

Excellent quality plants, delivered in good condition and on time

We ordered 8 Portuguese Laurel plants for hedging. All arrived in good nick ready to plant within a week of ordering.
We put them in a day after they arrived and are more than happy with the new screen they provide between us and our nosy neighbours.
We also like the follow up email tips on how to encourage growth and mistakes to avoid.

Strong and healthy beech hedging plants received, moist soil for travelling and well packaged. Excellent service, I will be happy to order again from Grasslands Nursery.

Ordered a Katsura/Toffee Apple Tree as a gift. It arrived quickly, in great condition and a lovely big tree. Sometimes ordering online can be a worry and plants are much smaller than you hoped. Really impressed with the size, quality and price. Thank you Grasslands!

A great quality and price and delivered on time as promised with regular updates. I have just placed a third order.

I bought some mature laurel hedging; the plants were good quality and delivered promptly. the written advice about planting and care of the plants was also very good.

Nursery staff, delivery staff and quality of plants, customer service all excellent.