Gravityglidersco Avis 30

Poorly made product with easily broken styrofoam and easily bent light weight metal. Expensive but poor quality product and construction. When emailed: "we're sorry you're unhappy but no refund". Blah blah. Save your $

Would prefer to give -5 star review as this company is a scam , took my money & never received product, all emails are the same, requesting confirmation of shipping address, same email 4 times…tried calling the customer service phone number, that’s a joke… this company needs to be investigated and put out of business… effing crooks , I want my money back, but probably will never see it again 🤬

This so called Bull shit company takes people's hard earned money & screws then over , effing pecker head's... Contact phone number is a joke, e-mails are the same , confirm shipping address & we will be in touch... I just want my full refund, but doubt it will happen

I would give no stars if I could. Do not buy from them! I ordered a plane December 3rd and never received it. It’s been almost 2 months. I contacted them a few days before Christmas to cancel my order since it didn’t arrive in time. They wouldn’t cancel it because it was “in process”. I’ve continued emailing them since then and they just keep saying they’ll review it and thank me for my patience. I would even take the junky plane if they would send it at this point. I don’t think I’ll ever get my money back.

I wrote their customer service after the glider that I bought for my son would not pair with the remote. They replied and asked to send a video showing the problem and that they would send a replacement. I waited over a week and emailed them again because there was no response. They sent me another email asking for a second video, so I sent another video. This happened a third time (asking me for a video) so I have asked for a shipping label to return the plane and for a refund. I have not received a reply. This sure seems like a scam. This is the first time I have ever written a negative review in my entire life. Stay away from this product.

Below is a copy of the 3 emails that I received from them. Note that they are from the same person leading me to believe that it is from a bot.

On December 31/2024

Hey William,

Thank you for getting in touch.

We sincerely apologize for the inconvenience. Could you please send us a picture or short video showing the issue? This will allow our team to assess the problem and assist you accordingly.

Thank you for your cooperation and once again, we apologize for any inconvenience caused.

We look forward to your response.

Kind regards.
Lisa.
Gravity Gliders Support.

gravity glider
Jan 12, 2025, 11:49 AM (2 days ago)
to me

Dear William,

Thank you so much for contacting with us.

We sincerely apologize for the inconvenience caused. We have forwarded the video you provided to our team for review. To proceed with your replacement, we kindly request that you provide another video demonstrating the issue.

Please turn the plane upside down and operate it again to see if the problem persists. This additional video will help us ensure the replacement process is handled accurately.

Once we receive the requested video, we will proceed with your replacement immediately. Thank you for your cooperation, and we appreciate your understanding.

Kind regards.
Lisa.
Gravity Gliders Support.

Below is the 3rd email that I received from them on January 14th.

Dear William,

Thank you so much for contacting us,

We sincerely apologize for the inconvenience caused. We have forwarded the video you provided to our team for review. To proceed with your replacement, we kindly request that you provide another video demonstrating the issue.

Please turn the plane upside down and operate it again to see if the problem persists. This additional video will help us ensure the replacement process is handled accurately.

Once we receive the requested video, we will proceed with your replacement immediately. Thank you for your cooperation, and we appreciate your understanding.

Kind regards.
Lisa.
Gravity Gliders Support.

BUYER BEWARE!!! If I could select zero stars. I WOULD! They do not follow their own return policy and refuse to issue a refund although it is within the 60 days mentioned in their policy. The product is cheaply made and DOES NOT fly as advertised! Although shipping is guaranteed within 3- 5 days it took over 2 weeks! The worst customer service EVER!

Horrible company and scam....someone needs to shut them down. Delayed shipping, won't accept returns (even though the website says so) and no one answers the phone. DO NOT BUY ANYTHING FROM THEM

Will not allow a return and keeps asking the same question. They don’t answer the customer service phone. Do not buy from this company!

Sell defective remote controlled airplanes and then refuse to offer refunds or accept returns. All correspondence is done with cut and paste replies. Feels very much like a scam of a company.