Quick and easy booking. Have used Great rail journeys before twice. Thought there may have been a loyal customer discount but still a good price for the package we wanted. Looked around and compared w... Voir plus
Établissement
Changer d'établissement4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT York, Yorkshire, GB
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Lisez les avis des autres
We wanted to make a booking for a trip in 2027 and we had vouchers as compensation for some problems on a previous trip so we couldn't book online as we normally would. GRJ called me back and with the... Voir plus
Very helpful when I telephoned to check that my dietary requirements could be catered for. I then confirmed the booking on the phone. All information emailed and arrived in the post the next day. The... Voir plus
We knew which holiday we were looking at and we just needed a few questions answered. Luke was very helpful and very knowledgeable and clarified everything. The price was quite expensive but Luke gave... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Écrit par l'entreprise
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Coordonnées de contact
4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT, York, Yorkshire, Royaume-Uni
- 0190452936
4,6
Excellent
46 avis
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Third time booking with GRJ.
Quick and easy booking. Have used Great rail journeys before twice. Thought there may have been a loyal customer discount but still a good price for the package we wanted. Looked around and compared with other companies doing simular tours prices and meals etc all much the same price.
19 juillet 2026
competent staff
19 juillet 2026
Excellent booking service .
Excellent booking service on the telephone.
Helpful staff able to ans all questions .
Information about the booking and the process arrived promptley by email.
18 juillet 2026
Paul was very knowledgable and helpful
Paul was very knowledgable and helpful. He answered all my questions positively and in a friendly manner. The whole booking process was very smooth.
19 juillet 2026
Clarity
Clarity. Answering questions clearly. Luggage pick-up and drop back service. Reasonably priced and interesting itinerary.
19 juillet 2026
Very efficient and helpful
14 juillet 2026
Not so "Great" Rail Journeys
We were recommended GRJ while on another tour by the Tour Manger if we wanted a train and river cruise. Booking was far way too complicated or did we get it wrong? Imperial cities and delights of the Danube we booked or what we thought was Passau To Budapest but when we paid our deposit we had the confirmation that it was the opposite. When returning to the website we were bombarded with other tours and took a guess at the one we booked and made cabin and day tours to complete the booking. Using the “BAG MAN” was a great idea this saved lugging baggage from train to train. The cruise was exceptional and picked up a GRJ Magazine to book our next holiday on the Rhine when we get home. However………………
The tour manager to start with appeared okay, setting up a what’s app group to relay all the information regarding train, hotel and tour times. However from St. Pancras to Budapest, at every opportunity disappearing to have a cigarette, at one point on a train journey offering the group a taste of an alcoholic drink from the cap of a bottle of an alcoholic drink from his bag. Not sure on GRJ Policy is for employees regarding this. At Hradcany Castle the Tour manager with another tour manager from another group exchanged a vigorous tête-à-tête regarding queue jumping. In Prague they made issue with a street beger rather than walk on by. Was curt to my partner when they asked a question regarding train seating on the return journey.
As an avid train enthusiast and having been on so many European trains and tours these past plus 20 yearsI to sign off the lines and stations that I have been through. NOT on this tour! For some reason we were always given tickets for seats whereby we had seats next to the train pillar (no window or partial) and thought it unlucky to be always given tickets for these seats.
This, by far was the worst rail travel experience in the company of a tour manager. We will not be using GRJ on the basis we may get this tour manager again.
28 juin 2026
Avis spontané
GRJ's Tour & Cruise booking process
We wanted to make a booking for a trip in 2027 and we had vouchers as compensation for some problems on a previous trip so we couldn't book online as we normally would. GRJ called me back and with their representative we went through the trip choosing various options. He was able to add the value of our vouchers as an extra payment after I paid the usual deposit. Documentation followed by email shortly after our call ended. Smooth process, so I give it full marks.
18 juillet 2026
Easy to book
Easy to book. Very pleasant and helpful. Straight through to a human being!!!!
18 juillet 2026
Why are you asking me to tell you how…
Why are you asking me to tell you how good you are? All you have done so far is take my money for my booking!
14 juillet 2026
Excellent customer service
This is the third holiday I have booked through Great Rail Journeys which I think speaks for itself. The lady that dealt with me was extremely helpful and knowledgeable. An excellent level of service. Thankyou
16 juillet 2026
Excellent service as always!
Always a great experience booking with Great Rail Journeys. Customer service excellent, very professional and able to answer all our questions.
15 juillet 2026
Very helpful when I telephoned to check…
Very helpful when I telephoned to check that my dietary requirements could be catered for. I then confirmed the booking on the phone. All information emailed and arrived in the post the next day. They were recommended to me from two separate friends.
18 juillet 2026
My questions answered and booking…
My questions answered and booking made,very straight forward
18 juillet 2026
Booking a holiday is always easy
Booking a holiday is always easy via the phone. Everyone are very friendly & helpful. Confirmation is sent via email very quickly
17 juillet 2026
Luke was extremely helpful and helped…
Luke was extremely helpful and helped to make the booking process seamless
17 juillet 2026
Easy to book.
17 juillet 2026
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