We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Voir plus
Établissement
Changer d'établissement309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Discussed the trip, was asked about any medical issues including allergies which I have. Discounts was explained and given. I could understand the person I was talking to both in how he explained t... Voir plus
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Voir plus
When mother nature made our river cruise untenable, GRJ not only made us whole, but covered the cost of non-refundable payments to other travel arrangements. I am highly impressed by the honorable w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Écrit par l'entreprise
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Coordonnées de contact
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Etats-Unis
- 1-877-929-7245
4,7
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Employees were intelligent
Employees were intelligent, knowledgeable and hada sense of humor.....Hope the follow up is tmely
30 août 2026
Was very easy to set it up
Was very easy to set it up. Looking forward to the trip next year!
28 août 2026
Luke was very informative and…
Luke was very informative and attentive. He provided all the information I needed to make the booking and followed through with emails
29 août 2026
Very easy to book online
Very easy to book online. But if you have questions about the trip, then it’s always best and still very easy to call Great Rail Journeys and speak to a real person.
28 août 2026
We call your number and they answer all…
We call your number and they answer all our questions in a very professional manner and we booked our trip
30 août 2026
Knowledgeable & personable
Knowledgeable & personable. Made us comfortable with our choice.
30 août 2026
Friendly and efficient booking
27 août 2026
I called and spoke you Alto twice and…
I called and spoke you Alto twice and confirmed with me the price of our trip.
He was also able to let me know thst when I call back eith my AARP, he would be able to take an additional 5% off.
29 août 2026
Renaja Davis was the best
Renaja Davis was the best. She answered all my questions, made great suggestions which resulted in me booking a tour.
28 août 2026
Luke was knowledgeable and answered all…
Luke was knowledgeable and answered all concerns so politely. Quick follow up email.
26 août 2026
Prompt responses
28 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I reached out via e-mail to receive…
I reached out via e-mail to receive information regarding extending my travel plans with a pre-visit. Was told to call to receive a response. Prefer contact via e-mail. Not pleased with that response.
26 août 2026
Réponse de Great Rail Journeys - USA
Dear Mrs Dorko,
Thank you for your review.
I'm sorry to hear that you were prompted to communicate over the phone rather than via email, as we're more than happy to communicate in this way rather than on the phone.
Please feel free to send any queries to vbrcustomerservicesteam@greatrail.com and our team will be happy to help.
Kind regards,
Alex
Great Customer Service
Chris answered all of my questions and helped me book our next adventure.
28 août 2026
Great trip! Great representative!
I had been looking at this trip for quite some time, but I was not sure about some things! When I talked to Efi, my concerns all went away! Efi was very friendly and extremely knowledgeable! She answered any questions I had, and she made my wife and I feel so comfortable about the trip that we knew it was the right choice to book the trip! All of the communications with Efi were friendly, professional and in a timely manner exactly as she said! After talking with Efi my wife and I are even more excited about this trip than we initially were! Not many companies have a representative as sociable, knowledgeable and professional as her! It was easy relaxing and fun to work with her!
27 août 2026
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