Greener Energy Group Avis 

What made our experience so good was the patience and empathy from all the amazing staff i talked to. Their communication skills and knowledge were second to none. Thanks all for your help in putting this together.

The process from the initial consultation, through back-office procedures (payment, certification etc.) to installation was seamless, professional and helpful. The final courtesy call from Laura rounded off a great overall experience.

A particular shout out for the two teams of installers, the sparks and the roofers who were ever so helpful in explaining everything and handling the most stupid of questions.

Really happy with the support I received from Greener Energy. There were a few issues after the initial installation, but once I raised them, the team got in touch quickly, visited my property, and sorted everything out professionally. The system is now running well, and I’m seeing the benefits. Appreciate the effort they made to follow through and make sure everything was working as it should. Great customer service in the end!

A really professional job all round Richard and mate installing panels and not forgetting Alan on the scaffolding. Then on the second day Robert and calum the electricians had some issues but overcame them explained all the workings of the systems. Cheers Laura

A very good service from start to finish, on site surveyor was very knowledgeable and explained all savings and workings of system. They dealt with the DNO check with SSE making it an easy process for myself. Once the job was arranged it was done on time and the guys on site were very polite, knowledgeable, explained the system and answered all questions I had.

Great company to deal with, we had Daniel out who was very informative, laura in office called for customer care call to see how it all went. 5 stars

Just had solar panels installed, great company from start to finish! From initial appointment to staff in office and finally customer care call from Laura in the office everyone has been really helpful! Can’t recommend enough.

Service Engineer Martin was first class and very knowledgeable. Would have been 5 stars but the price of the service seems overly expensive

Just had solar and heat pump installed, excellent service from both office staff and installers. When speaking to Laura on the follow up call she was helpful and knowledgeable with her advice on the product.

Very efficient and professional service from initial home visit and quotation with Joe, through communications from Sean and the team about the installation of solar panels and batteries, then follow-ups from Laura to ensure I was happy with everything post-installation. Happy to recommend.

Very professional service before, during and after my ASHP installation. They also smoothed the process of my application for the Home Energy Scotland grant and loan. The house is warm (granted it is mid-summer) and my energy bills are the lowest they have ever been.

Updated in October to say that temperatures are cooler now and the ASPH is still performing very well. My house is warmer than it ever used to be with my previous gas combi boiler, and my bills are lower, despite the October energy price hike. (I should mention that I already had solar panels and battery storage, and I'm able to use these to take advantage of the Octopus Cosy tariff to reduce my bills.)

Already had an air source heat pump and PV panels fitted by another company and asked Green Energy Group for a quote to supply and fit a 5Kw battery and inverter. Was quoted 5k, but if I ordered a 10Kw battery that day, it would only cost 7.5k. This kind of pressure sales technique is not allowed. I ended up getting a 10Kw battery and inverter from Soly. Cost was just over 5k and products are made in the UK. Did some research on the Green Energy Company products and they are Chinese in origin and we all know how cheap Chinese products are. I suspect Green Energy Company have put quite a mark up on the prices while everyone is buying renewables before the price eventually drops.

Arrived as planned and excellent job.

So far contact with this company has been first class. The gentlemen that installed the battery were professional, kindly and they coped with a difficult run of cable in good grace. Subsequently an TP link had to be installed and again done well. There was a little blip with the phone app and customer services sorted that out. All the ladies I have spoken with, including Laura, have been very helpful and courteous. Just a pity the TP plug could not be installed on first visit - would save company time and money if they were carried just in case.

I had done a lot of research into Solar before reaching out but still had some questions for the team, and the sales adviser Munro was very helpful.

Install team - both the electricians Andy and Calum where on point very neat and full of information that I needed when the install was going ahead, a pleasure having them complete the work and answer all the questions I had.

The roofing team where fast and did a neat job and also went through some of the details about the panel and layout for me.

The scaffolders where very quick and careful, they even asked if I could move a plant in the garden so they would not crush it!

All in all great, and the panels on a good day ( 12 ) of them can give up to 6.4kWh, really happy with the eco flow power ocean and app so far, and being a software guy have even signed up to the developer API.

Octopus Energy also happy with and sign up for their API, so I can build out a data set of my own.

If I have the initial budget I would have gone for one more battery, however the power ocean is modular so I will be in touch in the future for an add on, perhaps two.

Thanks to all above mentioned as you have made my entry into solar a great starting point!

After care Laura was a pleasure to talk to and took on board any feedback I had; not much to be fair.

All lies below their response they had my address and phone number with answering machine. they made no contact when i went on trustpilot instant response to all

Paid a £500 deposit on the 17/04/25 fully refundable if you change your mind after our hard sell when you rep gets comfy on our sofa.
So 2 days later we change our minds on the air source heat pump its now 03/06/25.
We have been waiting 6 weeks for a refund so return my money now or I will contact the trading standards.

Just had Solar Panels and battery storage installed by Greener Energy and the experience was seemless from start to finish- we're very happy with the quality of the product and workmanship.
The saleperson, installers and customer service (Laura) people were very knowledgeable, helpful and responsive throughout the process.

From start to finish each member of the team we spoke to was helpful and professional. Phone support from Laura and the office team was exceptional, and they were very patient with our queries. We feel that continued support will always be available and it is not a case of job done.
The installation of the heat pump, pipes and radiators was in our case quite tricky, but we were always consulted about the decisions that had to be made, and bringing in the specialist joiner gave us extra support and confidence. All in all this was a highly efficient operation and we are delighted with the result. The real test of course comes with the next Highland winter! ...but here's hoping. Our thanks to all.

All in all the job went well
Everything on time and a tidy job
It has been spoilt by the scaffolding not coming down
It’s been up for almost 3 weeks and I’ve had great difficulty in getting it down
The agent I spoke to was not helpful, I explained I had a family event coming up and the outside area was needed, his attitude was poor
Just get clarification on this before agreeing a contract

Greener Energy supported us through the whole process, particularly when applying for the Grant from HES.
George Donaldson who came to do the initial survey was most polite, helpful and professional, giving us the confidence to commit to greener energy.
Laura and the team kept in regular contact explaining the next steps and advising the best way forward. All appointments were kept on time and calls answered promptly. Very professional with good after sales service.