Greener Energy Group Avis 

Fantastic service and aftercare (Laura)...good value, great service and fantastic install team.

Greener energy supported us through the whole process, particularly when applying for the Grant from HES.
Laura and the team kept in regular contact explaining the next steps and advising the best way forward. All appointments were kept on time and calls answered promptly. Very professional with good after sales service.

Excellent service from start to finish. The team were professional, efficient, polite and tidy. Laura in the office checked in with us regularly prior to the work being started and post completion to ensure we were happy with our new air source heat pump. We notice a more efficient heating of our house after deciding to change from gas central heating to air source heat pump and would definitely recommend the greener energy company.

Great company don’t feel pushed at all.

Gave explanation and all options available to me. I’ve been looking for a battery for my solar panels and they explained it beyond call of duty I will certainly work with this company and Laura was very good with the follow-up.

During the initial visit; Stephen was good, answered all my questions and followed the visit up with detailed email.

with all the options. They also work without good companies which is also a good sign that they are a good company to work with.

Mavis

Great customer service and very good at guiding through this process and that of applying for support grants. Laura was very helpful.

My second experience working with Greener Energy first was installation of Duracell battery storage pack and this time a replacement of badly installed ASHP with LPG Boiler.

Richard visited us twice to ensure we had the best solution as a replacement ASHP could not be used.
Would strongly recommend Greener Energy for their professionalism in ensuring the right product was used. Other installers have just wanted a quick sale without doing a stringent survey before trying to make a sale.

The heating engineer was very helpful and explained everything well.

Peter was great coming out to the house, and explaining a really complex decision into easy-to-digest information. He kept in touch and made us feel valued.

Laura & Scott were also great in the office, following up often to keep the project moving forward with all the information made easy to understand.

Greener Energy Group installed an air source heat pump for me in 2021 and recently replaced defective solar equipment (inverter & batteries) that had been improperly installed by a now bankrupt installer 5 years ago; I was let down badly by these cowboys. The installation guys communicated well, worked efficiently and were good ambassadors for Greener Energy. Laura followed up my installation with a feedback call this morning which was appreciated.

Greener Energy Group installed an Air Source Heat Pump in our home in April 2025. The difference it has made to our house is amazing. It’s lovely and warm; not too hot, not too cold, just nice and warm!!

The installation went smoothly. A minor mishap rectified efficiently and effectively. The guys were professional, tidy and really knew what they were doing. Even my cats were unperturbed and slept through everything. The office staff too were great,
nothing was too much trouble. Their explanations clear and understandable.

Many thanks specifically to Craig, Matt, Sean, Ali and Dave. Also Melissa,Rachel, Debbie and Laura.

I would highly recommend Greener Energy Group

So far so good. Team was very responsive to the request for quote for a battery and new inverter via British Gas. Visit happened quickly by Peter and the install date has been moved up. Thanks Laura for the follow up by phone. Looking forward to it being installed and saving me money from next week

Effortless experience in purchasing a battery. Staff professional, knowledgeable and installation efficient. Only down side was the installation of a new meter board, which we now have to box and hid as it is the first thing you see when coming in the front door.

THE INSTALLATION WAS,FOR ME, RELATIVELY PAINLESS

Martin arrived on time and was friendly throughout the duration of the service. He was professional and took care when accessing my attic with his ladders ensuring no damage was done to the decor. He explained what and why of the maintenance and explained how the system operated including the control panels and remote unit. A job well done and a reassurance that the company are available if there are any issues before the next annual service. 5 star service from Martin.

The whole process was easy and informative, from the initial consultation through to the follow up customer care call from Laura.

Everyone was polite, punctual and efficient, and they made sure I understood everything before they left. Top marks to everyone.

Installers were brilliant, explained the app, and Laura was very pleasant on the phone for follow up.

The gentleman who visited to survey our house and discuss our options was extremely professional, honest, and helpful. He clearly explained everything without being pushy at any point, which made us feel in control and free to consider our next steps after he left. We truly appreciated his approach—great work, and thank you!

Laura very helpful in organising everything. Daniel gave an honest assessment of situation and advised best option. Felt no pressure.

A very professional service from GreenerEnergy. Initial advice and subsequent installation of battery storage to make the most of existing solar panels all went smoothly. Follow-up phone calls at each stage (the latest from Laura) were very reassuring.

From start to finish, the service we received was exceptional. Craig from West Lothian, our assessor, demonstrated not only professionalism and attention to detail but also a deep sense of care and patience.

He took the time to answer every question thoroughly and respectfully, ensuring that we felt fully informed and at ease throughout the entire process.

Craig’s ability to connect with elderly individuals and those with additional needs was especially reassuring - he was kind, empathetic, and never made us feel rushed. Most importantly, he came across as someone who is knowledgeable, articulate and that we could genuinely trust, which made all the difference.
He followed up promptly after the visit, and we were further supported by a call from Laura, who was equally helpful, friendly, and informative. The continuity and quality of care from both of them left us feeling completely supported.

Greener Energy Group exemplifies what it means to provide service with integrity and care. I would not hesitate to recommend them to anyone looking for trustworthy, respectful, and thoroughly professional support.