Greenhous Avis 

From booking the car on via online for service and MOT and getting a call to confirm the appointment. The drop of and meeting friendly and helpful staff. Kept informed all the way for any work and cost. Pick was easy. Pre and Post service delivery was excellent. Brilliant customer service throughout. Thanks

Booked in for service in August and the health check found a broken coil spring, we were advised that the parts were on long term back order, approx 6 weeks which turned into 19 weeks 😩
We cannot fault the care and service received, from Daniel and the team at Greenhous Nissan Shrewsbury, and thank you so much for the “breakdown car” provided, we would have struggled so much without it 😊

Everyone I have spoken to has been professionally and friendly

Carl Crowther from the branch in Shrewsbury sold me a Ford Fiesta.
The experience and knowledge was fantastic and useful in the sale and any queries were handled professionally and smoothly! I'd 100% recommend buying a car from here.

Brilliant service from start to finish! Thank you so much Esme. 10/10 Service

2x deliveries in two weeks and the process is very good. Mohammad and Isadore delivered our vehicles to us. Both were polite and personable and extremely helpful. Helen called and emailed to give regular, concise updates and was extremely polite and kind. Clearly a very competent and friendly company. Thank you for the great service.

We recently purchased a used vehicle from Greenhous, Shrewsbury and were more than happy with the service received. Coffee was offered and we were made most welcome. Murray was very helpful and knowledgeable and it was altogether a pleasant experience.

On time service and MOT car cleaned inside screen clean from previous repair but couldn’t see through screen worse than before repair.
No one on reception

We had been considering updating our car for a newer model, and located one of interest on sale at Greenhous Shrewsbury. We telephoned to check it was still available and spoke to Esme, who was very helpful and friendly and agreed a time that day to view the car, and were told it would be ready to test drive upon our arrival, and we were given plenty of time to do that.
Having made the decision we would like to have this car, a good deal was agreed with Esme for our part exchange, and the paperwork completed, with a date agreed to collect the new car.
The service overall was excellent, with everything explained clearly, and we were very impressed with the friendly and professional way we were treated.

Fantastic customer experience, professionalism and trustworthy

Was given plenty of unhurried attention and advice that focused on finding a vehicle that met my spec and price. Very pleased with the final choice.

I received a great service all the way through the process of buying a car, ie from asking for a price for my current car to driving off the Nissan forecourt with a new vehicle. Lee Brown was brilliant.

Wouldn’t give any stars if that was possible. Got an extortionately expensive x trail from this garage. The tailgate wouldn’t automatically lift even when it was still in the showroom, didn’t care ! It stopped providing any sound, alarms going off locking keys in car, all sorts, from battery faults in May of 2024, took it into the garage, they said it was fine when it wasn’t, therefore did nothing to it, and admitted that! so of course it broke down again in November, badly so. It had a massive list of failures due to battery problems again. Had to call out RAC as it had locked the doors including the passenger one which had trapped my 90year old mum inside on a bitterly cold day, she had pneumonia not long ago so when we eventually managed to get drivers door unlocked had to haul her over to the drivers side to get her out, as Nissan weren't interested in helping, and rac was going to take 3 hours ! It was my daughter’s wedding, nice. Eventually got it to start with rac who said it had a ridiculous list of faults and take it straight to garage, who of course weren’t open ! So had to take it home. It emergency stopped when it shouldn’t and all sorts of thing going wrong so obviously I was not going to drive it again all the way back to Shrewsbury, I asked them to collect it on a low loader, to which the answer was “too short staffed”and “no, we’re not doing that.”Bring it in or it can just be the most expensive purchase you ever made sitting on your drive. They don’t care. Not heard from them in 2weeks, they have just washed their hands of a car not fit for purpose! Contacted customer service who are as good as them, not done anything in over a week. Asked at the beginning if we had a courtesy car yet, I said no, and that’s it, nothing. Do not buy a Nissan, they are appalling cars that will try and hurt you with their unreliability, I have a feeling insurance know and wouldn’t cover if there was an accident from a known failing battery. Greenhous are rude and unhelpful and from other reviews it’s a normal pattern. Their customer service are not doing anything, of course and I have no idea where I go from here as it will cost me a fortune to get it there on a low loader, and I’m not going to drive that wreck anywhere right now !
Update
So eventually some time later they had to actually collect and fix this car and admitted the battery failed, just appalling that these people behave like this. The car has continued to have electrical issues, emergency brakes apply randomly, very dangerous ! The whole
Nissan range is poorly manufactured and the garages just continue the same attitude of poor standard. The car was due a
Service this week, took it in and they had messed up and not booked it on their list, then proceeded to tell us that it wasn’t a booking confirmation we received despite a reminder email shown to them with the time date etc and we were completely wrong. The date they said they had was one we said we couldn’t do and so they put the phone down on us! We then booked the one we took it for online. We left as very dubious about their abilities anyway. Amazingly the Telford branch serviced it the very next day, courtesy car and helpful, even fixed the tailgate lift that never worked from new and Shrewsbury said they weren’t really bothered as to why it didn’t work, or incapable of fixing it ?? ! seem to be in a different league and have been very helpful. Thankful for that ! I will be escalating to the ombudsman, as it seems head office is as bad as them looking at reviews, they must have get togethers to teach unprofessionalism ! the good garages don’t attend ! All I can say here is don’t buy a Nissan, the car is dangerous and unreliable, and the majority of dealerships are appealing like Shrewsbury ! Read the main Nissan reviews ! Shocking !

I still very bitter after the experience last year
The cleaning and washing is very disappointed
Not a scratch on Arthur's

Recently purchased a Nissan Juke. Extremely helpful salesman Lee. Very friendly. Did not use the hard sell method. Everything sorted very well

The car was collected on time, serviced and mot’d.New tires fitted and one other repair carried out satisfactorily. I also received a video of my vehicle inspection which was useful. The vehicle was returned at the agreed time.

Pleasant and carried out what was needed

Absolutely excellent service would definitely come here again we initially dealt with Mike brilliant salesman great guy

Always great service, friendly staff who don't try and upsell, have my interests at heart and clearly know their stuff about cars. Good value and great service.

Only thing id improve, is that they are so far away from Hereford! But worth the journey.