Terrible customer service. My coating is failing around the rivets (a know issue for their pans) on a premiere line coating which has a 5 year guarantee. it is only 2 and a half year in. But of co... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pans were absolutely doing the job to start but 6 months in food starting sticking. Only using for typical family life, e.g. frying eggs, stirfrys, so no heavy use or anything outside of the norm. Ema... Voir plus
These pans are amazing - I wouldn’t use any others for my family, since understanding how bad those Teflon and Teflon style coatings are. We constantly had chipping of our pans so replaced all of the... Voir plus
L'entreprise a répondu
Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our health is the most precious thing we have. GreenPan™ is passionate about healthy cooking. We launched our ceramic coated pans in 2007, and have seen millions of consumers joining the ceramic revolution. GreenPan™ has changed the material which family
Coordonnées de contact
Lower Guildford Road 102, GU21 2EP, Knaphill, Royaume-Uni
- greenpan.co.uk
3,0
Moyen
743 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great quality product
Great quality product.
Straightforward communication and rapid delivery.
8 avril 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
After receiving my first order where I…
After receiving my first order where I was very disappointed with the frying pan staining badly from its first use, both inside and outside, the company replaced it with a more expensive model. It’s so much better and I am happy with the new pan. Great to find a company who really want to ensure their customers are happy.
2 avril 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
I loved my purchases at first but…
I loved my purchases at first but having used all three now I am disappointed with the saucepan with two spouts because it does not pour properly, the liquid goes everywhere its like the spouts aren't deep enough. Also I contacted customer services straight away asking why I hadn't received my free oxo gift having spent over the correct amount to claim it, but nearly one week on I have not received a reply yet you stated that you answer in 24 hours 🤷🏼♀️disappointed.
25 mars 2024
Réponse de GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Worst product
Worst product. Made for induction, but heavily scratches the induction surface.
The pans are NOT non stick, everything sticks to them, also, there are so many conditions when you receive them - you cannot cook with this oil, you cannot do this, or that, and they still are crap, and stick. Worthless, but something else
29 mars 2024
Avis spontané
Réponse de GreenPan UK
Dear, how unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan consumer care team.
Fabulous service and fantastic product.
Fabulous service and fantastic product.
28 mars 2024
Avis spontané
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Pan came damaged
Pan came damaged, emailed. No reply for over 4 weeks. Finally sent a replacement
28 mars 2024
Avis spontané
Réponse de GreenPan UK
Dear, how unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan Consumer Care Team.
Favourite cookware
Very quick delivery and fabulous items.
Everything was well packed
Thank you
26 février 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Fabulous
I had an issue with an item & it was immediately sorted out , I can’t thank them enough .
I have quite a few pans & can honestly say they are fabulous.
20 mars 2024
Réponse de GreenPan UK
Thank you Maya for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Pan started to loose its coating within…
Pan started to loose its coating within 1st month! Only gentle handwash (even though supposed to be dishwasher safe) and very careful use (no scratches from the use). Tried to contact customer service under warranty and send multiple emails and being completely ignored, no response whatsoever.
15 décembre 2023
Avis spontané
Réponse de GreenPan UK
How unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan consumer care team.
Good customer service
Had an issue with staining on the pots and had them replaced without fuss.excellent customer service
7 mars 2024
Avis spontané
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Great pans
Great pans! I love them!
Customer service were extremely reactive when I emailed regarding the delivery.
Thank you
15 mars 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Excellent pans
14 mars 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
Cooking burnt into pans
We had a problem with a couple of pans where the cooking had burnt into the surface. It was rather difficult to get hold of their customer services team, as they only appear to have 2 people sitting in Belgium fielding all the calls from the UK. However once we did get hold of them, they were extremely helpful and found a resolution to our problem pans straight away.
15 mars 2024
Avis spontané
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Very good quality
Very good quality, great non stick. Much better than my other expensive brand.
5 mars 2024
Réponse de GreenPan UK
Dear Grace, thank you for this nice compliment and for sharing your findings. The Greenpan Consumer Care Team.
Avoids the use of PFAS compounds in its…
Avoids the use of PFAS compounds in its function
12 mars 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Excellent pan
Excellent pan, it was so important for me to get a PFOAS free pan, I try to always choose a healthier option if circumstances allow and this pan is great- beautiful design, truly non stick! Also appreciate the 20cm size, not too heavy not too light, very well packaged. 10 pounds for a delivery made me cringe but apart from that, an excellent product!
4 mars 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
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