Terrible customer service. My coating is failing around the rivets (a know issue for their pans) on a premiere line coating which has a 5 year guarantee. it is only 2 and a half year in. But of co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pans were absolutely doing the job to start but 6 months in food starting sticking. Only using for typical family life, e.g. frying eggs, stirfrys, so no heavy use or anything outside of the norm. Ema... Voir plus
These pans are amazing - I wouldn’t use any others for my family, since understanding how bad those Teflon and Teflon style coatings are. We constantly had chipping of our pans so replaced all of the... Voir plus
L'entreprise a répondu
Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our health is the most precious thing we have. GreenPan™ is passionate about healthy cooking. We launched our ceramic coated pans in 2007, and have seen millions of consumers joining the ceramic revolution. GreenPan™ has changed the material which family
Coordonnées de contact
Lower Guildford Road 102, GU21 2EP, Knaphill, Royaume-Uni
- greenpan.co.uk
3,0
Moyen
743 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Still not received my order and have…
Still not received my order and have sent 3 emails to which I have had no response
12 février 2024
Réponse de GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Pan review
Quick straightforward purchase.
Great product with very durable
Non- stick, and decent ethical credentials
24 janvier 2024
Réponse de GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Swift delivery on a great product best…
Swift delivery on a great product best non stick pans I have bought
15 février 2024
Réponse de GreenPan UK
Dear Caron, thank you for this nice compliment. The Greenpan consumer care team.
Coating comes off after a few uses
Coating comes off after a few uses. Food sticks after frying and not able to remove with correct washing as recommended by Greenpan.
They are throw away pans after a few uses.
20 février 2024
Avis spontané
Réponse de GreenPan UK
Dear Margaret, how unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan consumer care team.
Good delivered on time perfect worth it
6 février 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
Quick delivery Excellent pan
6 février 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
Very Good quality
6 février 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
The most non-stick pans ever
Will only buy GreenPan saucepans now. I have bought a few now. They are very well-made, heavier and non-stick like no other.
5 février 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment and for sharing your findings. Enjoy cooking! The Greenpan consumer care team.
Review of order for set of pans
The information on the website was helpful.
Ordering was simple.
Delivery was wuick
Quality of the pans is excellent.
I can't fault anything.
Would certainly use Green Pan again.
Also the recipes on their website are very good.
24 janvier 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment and for sharing your findings. Enjoy cooking! The Greenpan consumer care team.
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
Brilliant pans! Top notch!
Goods now received thank you. There was a mix up with another delivery so apologies from me. The pans are brilliant and match my kitchen decor perfectly. I do suggest you provide a call line for customer queries in future as this could have been resolved sooner with direct help from an adviser.
17 février 2024
Réponse de GreenPan UK
Dear Gillian, how unfortunate that you are having this experience with your item. We have received your mail properly and our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan consumer care team.
Disappointing customer service
Have emailed customer service 3 times and no response - One of my pans has 4 marks in it where the white lining appears to have come away after 6 weeks of use and I emailed to ask if still safe to use
No response again
It was past the trial period so would not be able to have money back, I wanted to know if still OK to cook with this but no one has returned any of my 3 emails which makes me unlikely to recommend this company or use them again in the future
Beautiful coloured pans but one is faulty after 6 weeks of use
UPDATE
Greenpan have been in touch to say they were very low on staff hence delay, have answered my concerns and kindly sending replacement pan to the damaged one so very grateful for resolution. Changing my review. Thank you.
28 novembre 2023
Réponse de GreenPan UK
Dear Wendy, how unfortunate that you are having this experience with your item. We have received your mail properly and our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan consumer care team.
Delivered on time with no problems
Delivered on time with no problems, very well packaged.
11 janvier 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
Amazing customer service when I had an…
Amazing customer service when I had an issue with my pan. Lifetime guarantee is honoured!
14 février 2024
Avis spontané
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
GreenPan is No 1
1 février 2024
Réponse de GreenPan UK
Dear, thank you for this nice compliment. The Greenpan consumer care team.
Great products
Great products. I have bought Green Pan products before and am super impressed.
8 février 2024
Réponse de GreenPan UK
Dear Rosie, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
Disappointed with chipping pans after only 3 weeks
Order number: GPUK6150
Bought these pans on recommendation from a friend that they were good quality and worked well.
After looking after these carefully (washing by hand and keeping the them on the cardboard inserts) they have started chipping at the top of most of the pans.
We contacted support for help over 2 weeks ago and have not heard anything back.
They were very quick to ask for a review after they had been delivered but Customer Service are not supporting us so this is my review.
I would not recommend this company or their products and we are disappointed - we should have bought elsewhere.
26 janvier 2024
Avis spontané
Réponse de GreenPan UK
Dear Stew, how unfortunate that you are having this experience with your item. Our consumer care team will contact you to resolve this appropriately for you. The Greenpan consumer care team.
Great healthy pans
31 janvier 2024
Réponse de GreenPan UK
Dear Silvia, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
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